Hotel is in a great location. Heaps of restaurants around, near Akasaka and Akasaka Mitsuke stations and a 15min walk to a third line. The hotel is near the harry potter Cafe. There are multiple convenience stores within 2 blocks and a large supermarket near Akasaka station. We liked having the kitchen and space to eat. Toilet is separate from the shower which is great when there is 4 of you. There is a coin laundry on site.

Lack of storage space for luggage and shoes. I personally didn't mind it but be aware many japanese beds are firm. Make sure you fill out registration details before you arrive to get your pin for the front door as there are no staff. The TV doesn't have any English channels - make sure you bring your details for streaming services if you want to watch anything.

Location was awesome. Perfect jumping off point for exploring Tokyo by subway. Also a great neighbourhood to return to each evening to freshen up in our room before heading out to one if the many options for dinner in the Akasaka neighbourhood. Beds were comfortable, my 2 daughters and I were actually able to sleep across the two beds. Shower was particularly good (great water pressure) and washing machines in the hotel that wash, dries and dispenses the detergent was very convenient. The fridge/freezer provided was great for holding all our combini snacks, drinks and frozen treats that we were excited to try out. Check-in process was easy and with room key code there were no key cards to worry about. Would recommended and would be likely to stay again.

The only thing I didn't like was the lack of front desk for requesting things like more toiletries, advice etc. Although we were aware the hotel would not be staffed and the systems in place did work fine! Only other criticism would be space for storing clothing so we could stow away our large suitcases. But again we were aware that Japanese hotel rooms are on the tighter side space wise and again we adjusted and it worked out fine.

extremely clean rooms , bathrooms and bedding, and well equipped with microwave, kettle and mini fridge- freezer. bathroom is luxurious with a nice strong shower head , bathtub and bathroom amenities like Japanese face cream kit, toothbrushes and hair straightener and dryer. I was really impressed with their washer and dryer and spare amenities room with water bottles, extra towels and bathroom supplies. we also received a Christmas gift( cakes in a pyramid box) which was a lovely touch.

a little on the small side once our luggage was in, there was not much room to move around. pillow was a bit flat. no front desk - ie this would make luggage forwarding unavailable so keep this in mind

The apartment was in an amazing location in Akasaka - just a few minutes walk to 2 different metro lines, with plenty of convenience stores and restaurants nearby. It was nice to come back to this calm area after visiting much busier areas of the city and Akasaka itself felt much less touristy than the more popular Shinjuku and Shibuya areas. The apartment itself had everything we needed for a comfortable stay, including a kitchen for making quick meals in the morning. The apartment was absolutely spotless and I loved the free high quality skincare and haircare products they provided. It was also a bonus to have a hair straightener provided - wonderful in the Tokyo humidity! I would highly recommend staying here.

No complaints at all - this place was perfect. Having a washer would have been a nice bonus though!

Fantastic location, warm and comfortable. The Barragan downstairs was great and the general proximity to the subway makes this a great find. Contactless check-in was also smooth sailing. Will definitely be back!

If I was being super pick-up, a mop to run over the timber floor for general dust (even if it was one to attach to the throw away cloths used for washing up), a little tiny clothes airer (I used the kitchen stools) and an extra pillow or two would have been great too.

The value of this hotel is great. The rooms are very well designed with storage for luggage, and a dining area and small kitchen. The location is very close to a few different train stations which will take you wherever you need to go in Tokyo. Check in and check out were very simple despite there being no staff.

The lack of staff made luggage delivery to the hotel and to our next destination impossible. The street the hotel is on can get a little loud some nights. There are no drawers for putting any clothes.

We had an apartment set up for 4. It was well appointed and laid out - it was nice to have a table and chairs for us to sit at. Bathroom was fantastic - the best shower we had in our whole trip round Japan (and they were all pretty amazing). Comfortable beds - including the Japanese style floor mattresses the kids were on. No staff and just an iPad for check in which was fine if things go as they should which was the case for us as I had provided all the information beforehand. The hotel was on one of the main streets in Akasaka so well located, close to several metro stations but surprisingly quiet. Plenty of nightlife and places to eat around.

Not much to be honest!

So amazing! We loved the location with three different subway stations in walking distance. Great kitchen facilities. Comfortable for two adults and two teenagers. Very quiet even though in a bustling area.

Nothing. I like not having staff - very private and clean towels every day and rubbish collected. The smell others complained about from a restaurant is coffee beans roasting at a bespoke coffee house. It was fine with the windows shut.

Great central location amongst resturants. The room was spacious for Tokyo, and comfortbaly fit a family of 4.

Arrival and check in was a nightmare - we had been in transit from Australia for 12 hours when we arrived and no staff at the entrace (and no streamlined passcode entry) made everything frustrating. We couldnt scan the kids passports on the machine set up at the entrance and once we did get in I was disapointed to see they hadn't made the 2 kids beds, which we had to organise ourselves.

The room was clean and new. The location was very convenient for public transportation access. Check in and out was very efficient. The description online was accurate in that we each had a comfortable bed/tatami to sleep on.

Room size could be bigger. No reception and baggage care before check in and after check out was a very negative. But we knew that information before hand so that was expected. It works best if your flight departs in the morning so you don't need to worry about the luggage. Also, transportation to the airport is not very direct.