We had our own dinner area, so we could put our luggage there. Bed was comfortable. The reception on arrival and departure was easy and friendly. We had a family situation, and the reception staff were awesome with helping us and the cleaning staff were very understanding and helpful. Close to station and had 7 eleven so close.

The bath was small but was told that this is standard. Couch was suppose to be a bed but too hard to sleep on. The washing/ dryer the dryer was just a spin cycle. But reception gave us coat hanger to help dry our clothes in the room. Our room was big enough not to smell like wet clothes but wouldn't recommend for smaller rooms.

because i'm pregnant 25 weeks , we need a larger room and great location (near the station) for our stays in japan. both of our need are meet our expectation when we stayed here. the room is quite spacious for both of us, we can open 3 medium suitcase and 1 small suticase no probelm and having our own washing machine inside our room was super helpful. the location was great, lots of restaurant nearby and konbini as well. the hotel isn't too far away from the station which is very helpful for me. overall we have a really pleasant stay. thank you

The hotel is surrounded by good restaurants and bars, it is 3-5 minute walk from several metro startions, the staff is extremely nice and helpful, speak English well (rare in Japan), and even when I needed an iPhone charger they lended one to me for free at the reception. Also, detergent for the washing machine is also free of charge. My room was comfortable, equipped with everything, and it was spacious (something I would not expect in Japan).

Maybe my room was on the wrong side of the road, but in the evening even with closed windows I could hear the people chatting outise in the bars close to the hotel. Nevertheless, I could still sleep very well.

The hotel is in an excellent location, between two Metro line stations on different lines, enabling us to get to all the places we visited. And it is in a safe but lively street with many restaurants with various cuisines - a great area for families to stay. The staff are lovely - very accommodating, helpful, friendly and prompt with anything. Our room was excellent and large for Tokyo - 2 bedrooms plus loungeroom, kitchenette, bathroom with full stand-up shower and separate toilet.

Only negative is the lack of natural light as there are no windows, but it meant great sleep, and it was very quiet.

Loved having the in-unit washer/dryer. Thank you for letting us take the stairwell. Really liked separate toilet and shower rooms. Nice having a genkan. Despite people partying outside, the room was totally quiet.

There was a stovetop but no utensils to use it with...seemed to serve no purpose. Had to pay extra to rent utensils, yet we already paid extra for room with stovetop? Would have just preferred a microwave. Room was a bit dated but clean, so no problems.

Staff spoke either very good English, so we never had any problems communicating. The rooms were clean and quiet (at least on the 10th floor), the location was very good to access nearby subway lines, and the hotel was within walking distance of good restaurants, convenience stores and attractions (Hie Shrine is less than 5 minutes walk away).

Small thing, but could use another set of laundry machines in the annex, as there were only two sets of washers/dryers, and it seemed like someone else was always using it when we wanted to. Additionally, the room was small for three people, but it was still manageable. Given we weren't in the hotel room for most of our time there and smaller rooms are to be expected, I don't mind it as much.

The staff were friendly and polite. They facilitated last minute needs for my family. They always did what they were able to do when asked of them. The facilities were good. The location very good s it was near restaurants, super markets’ style shops as well some speciality shops. It was not too far from two different major train stations connecting to many different lines. I found it an easy place base near the centre of the city.

I found the staff very nice and helpful people. They had differing levels of knowledge about their local surroundings which made it hard to communicate with different staff about the same need. I would still highly recommend them on an individual basis despite this discrepancy. I had a room with a stove and kitchenette but not cooling utensils or plates and cutlery. This was odd.

1. LOCATION: Pleasantly surprised that the hotel is surrounded by many food options and amenities - restaurants, bars, BIC camera, and Family Marts. Easy walk to Akasaka-Mitsuke metro and Akasaka Station. 2. ECO-FRIENDLY AND CLEAN: While the hotel is old, the room is clean and we have the option to have the room as clean as check-in condition or just have a change of towels. 3. ROOM AMENITIES: There's pyjamas, body wash, shampoo, conditioner, face wash, face oil, and moisturiser in the bathroom. Tea/coffee, toothbrush comb, wash cloths, laundry detergent, etc are available by the reception counter. 4. LAUNDRY FACILITY: Convenient to wash and dry our clothes without leaving the room. 5. AIRPORT LIMOUSINE: Only a few minutes walk to the airport limousine bus stop for our last ride to Narita Airport.

1. NOISY: We requested for a quiet room but was given a room at the front of the hotel. We could hear people talking on the streets late in the night. 2. TINY ROOM: There's barely enough place to walk after the sofa bed was converted into a single bed in our triple room. Bags had to be kept in the long corridor at the entrance.

The hotel is very close to Akasaka Station (3mins) and Akasaka-Mitsuke Station (6mins). There are also many food markets and convenience stores around. The soundproofing is also very good at night, but there was a heavy rain one night, and the sound of raindrops hitting the windows was very loud. If there is a way to solve this problem, it would be perfect.

The only complaint is that my daughter's sofa bed had blood on the towels and sheets.

One of the best locations to stay in Tokyo; restaurants and other cafes are all within 2/5 mins walk from the hotel and it has access to 2 train stations which is also within <10 mins walk from the hotel. Access to places like Shibuya or Central Tokyo are only less than 25 mins on the train. The staff at the reception is super friendly and helpful. The rooms can be cleaned on-demand everyday or as per your requirement. Also, the hotel provides all the basic amenities and I found this better than some 5* hotels in Europe.

The only negative I would highlight is the room needed a wardrobe and it only had 5/6 hangers. We stayed for 8 days so we had to struggle with that part only.