Property is stunning and the staff & service was incredible. The perfect hotel in terms of culture, architecture and overall heritage and design. A sanctuary in the middle of Hanoi. We loved the pool and the level of service from the moment you lay down to relax - with water, towels, fruit & snacks given complimentary each time. We used several of the restaurants including the cocktail bar, and we also used the spa (x2 massages) and the gym - all were 10/10. We stayed here for 3 nights as part of a birthday trip, and the team went above and beyond - providing a complimentary upgrade, birthday cake in the room, birthday card etc….. thank you so much 🙏 Staying here made our whole travel experience in Hanoi unforgettable. We will certainly return next time we visit Hanoi and will recommend this hotel to our family and friends. Thank you to the Sofitel team & management for an incredible stay & experience.

My recent stay at the Sofitel Legend Metropole Hanoi was nothing short of exceptional. From the moment I arrived, the service was impeccable—attentive, warm, and genuinely thoughtful. The room was stunning, blending timeless elegance with modern comforts, making it a luxurious retreat after exploring the city. The hotel offers a variety of beautiful dining and bar options, each with its own unique ambiance and exquisite cuisine. The gym was well-equipped and maintained, perfect for staying active during my stay. The concierge service truly elevated my experience by seamlessly arranging a personalized tour, making my visit to Hanoi smooth and stress-free.

Excellent food, excellent staff, great location.

Main hotel was closed and we were not informed about this. The photos advertised look nothing g like the newer wing where you will stay. It felt like false advertising.

The Sofitel Metropole sets a high bar for service, location and facilities. We ate in all the restaurants during our stay and the food was excellent. A historic hotel where the staff really do go the extra mile to make your stay very easy and you are made to feel very special. The Majordomo service and Club room give even more personal touches and the limousine to and from the airport made it so easy and relaxing. Highly recommended!

Nothing, it really was great.

general overall the hotel is very nice and it is located in premium location. the room and the service was top notch. the facilities and the hotel architrave the vibes is very mesmerizing good for chilling and relaxing a couple of days after heavy hectic plans and tour in Vietnam. it was very rewarding to me.

some of the receptionist were a bit not cooperative. they have asked me to pay extra some of money to change the room from twin beds to single bed.

Excellent service, beautiful building, and incredibly quiet considering the location. Everything was spotlessly clean and the staff were incredibly helpful, no matter the request.

The milk used in the coffee (lattes etc) is UHT, which is pretty disappointing considering the standard they're trying to project and the amount charged. The pillows were enormous, but too soft and unsupportive. Pretty minor criticisms considering how great everything else was

Great experience staying in this historic property filled with memories and history. Everything was great from the facility to the staff, the only downside was that we haven’t had any complimentary fruit basket or welcome treat, considering the cost of food in Vietnam which is very cheap, and considering the hotel standard, which was unusual for us, having stayed in many other Fairmont and Sofitel properties.

Beautiful historical hotel. We loved the tour by the historian. Great atmosphere.

The only thing we missed was a coffee machine such as Nespresso in the bedroom.

The Metropole Hanoi is an exquisite property. Our room was large and beautifully appointed. All the public areas of the hotel were lovely, especially the bar and the more casual dining room. The people and service were excellent, with everything taken care of easily. Conveniently located, so you could walk to most things you may want to see.

The Spice Garden restaurant was decent but expensive. The tour of the underground bunker is skippable.

The room was absolutely perfect: welcoming, cosy and offering all the possible toiletries that I could think of. Breakfast was as good as any Dubai Brunch that Ive experienced...great also for vegans and vegetarians, the staff couldn't help me enough with whatever I requrested given my challenging dietary requirements.

That I had to check out. I wanted to stay at least a few more days. I ll be back for sure.