There was good communication with the hotel to arrange transfers from the airport, and the check-in process was straightforward. The rooms were good, and bigger than we expected. The building itself is typical of the type, long and narrow, and as a result the rooms are rectangular, rather than square, but that doesn't take away from them. The location was excellent - easy walking distance from the French quarter and the old quarter. We were delighted to be right next to the lake, and in the heart of Hanoi.

The restaurant felt like one was sitting in a corridor, but was otherwise fine. The unanticipated cultural experience early each morning was unwelcome, but there is nothing the hotel can do about that - it's one of those things. If you're booking a room overlooking the lake, however, you'd be recommended to take either a rear-facing room, or a higher floor room, unless you are a particularly keen (very) early riser!

We lived everything at silk path boutique hotel! from the location, the staff and the room, everything was excellent! The staff went above and beyond , always with attention to detail and willing to help ! I highly recommend it to everyone! I dare to say that it was among the best hotel stays we ever had ...and we do travel a lot ! Please do try the hotel restaurant and coffee, very tasty and high-quality food and coffee !

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We arrived close to midnight on a weekend and because the streets around the nearby lake were closed for pedestrian use our car could not deliver us to the door of the hotel. No problem - our driver rang the night manager who appeared and carried our luggage to the hotel while we followed. The room we had booked had a large window and balcony - it was quiet and we looked over the roof of the front part of the hotel towards the lake - perfect! The staff were lovely, and the hotel spotless. We were able to change Australian dollars at a good exchange rate so we could get out and about the next morning without having to find an ATM. The hotel and staff were beautifully presented - I particularly loved the marble decoration on the lift floor - that’s attention to detail! The restaurant and cocktail bar on the roof have just reopened after some time. The view is lovely and the food and cocktails are good if you don’t feel like venturing out after a long flight or busy day. The service is enthusiastic and working towards being polished

A suggestion is to offer some savoury snacks with cocktails and include beer on the menu for the roof top restaurant.

The hotel has a tiny street frontage, with some rooms having a balcony that overlooks the lake. An extension behind the hotel has most of the rooms, and a small restaurant on the top floor. Breakfast had to be pre- ordered from an extensive menu, and was delivered to our table by impeccable wait staff the next morning in the French Colonial dining room. So different from the usual hotel buffet! We walked around the lake and enjoyed watching the local Vietnamese exercise and enjoy the beautiful setting.

We had an amazing stay at this hotel! The staff was incredibly helpful and friendly, always going the extra mile to ensure we had everything we needed. A special shoutout to Ms Ngan Kieu, Mr Linh Nguyen & Mr Trong Nguyen for their outstanding service—it truly made our experience memorable. The hotel's prime location is another big plus, making it easy to explore the surrounding area. Highly recommend this hotel for anyone looking for top-notch service and a convenient location.

The location is convenient. There is a lake just in front of the hotel, with lots of food options in the neighbourhood. Walking distance to Old Quarter markets and train street. It becomes a pedestrian zone Fri-Sun, so there is no traffic noise. Breakfast was good! Staff are friendly and helpful with food recommendations and with transport.

There was some noise (eg. music) from the surrounding area, quite early in the morning. As it turns out, it was from a parade taking place that particular weekend. The road in front of the hotel is closed Fri-Sun. This makes it a pleasant pedestrian-only zone, a great spot to people-watch. But it also means the hotel is a short walk from the side street, if you’re arriving/departing by taxi.

All of the staff were incredibly friendly and helpful with advice on things to do and places to eat The location is absolutely perfect, on the edge of the french quarter, old quarter and right on the lake. Quiet but 5min walk to the Old Quarter Room was comfortable, very clean and so quiet for such a city centre location Breakfast was tasty and good variety of options The hotel has a rooftop bar with a discount for guests The doorman organised a taxi to the airport when leaving for the same price as a grab taxi

Nothing at all

I had a wonderful experience staying at this hotel. The location is fantastic—right by the lake and just a couple of minutes' walk to the old quarters and the water puppet theater. The rooms were great, and the customer service was extraordinary. All the staff were incredibly helpful and accommodating. I particularly want to highlight the honesty of the staff. I accidentally left some money in my pocket, and they were quick to return it to me as soon as they found it in the laundry bag. Their integrity and attentiveness truly impressed me.

Great location on the lake. Comfy beds and we felt safe arriving at this hotel late at night. In general, the service was good and the hotel exchanged money at a reasonable rate. Most people staying here seemed to be over 50+ so definitely not a party hotel / location.

We were given a "premium bottle of water" that cost 160,000 VND at dinner. We disputed this as we did not request a bottle of premium water (standard water is 55,000 VND). My friend complained and this was refunded after speaking to the manager.

We had an amazing stay at this hotel! The staff was incredibly helpful and friendly, always going the extra mile to ensure we had everything we needed. A special shoutout to Ms Ngan Kieu, Mr Linh Nguyen & Mr Trong Nguyen for their outstanding service—it truly made our experience memorable. The hotel's prime location is another big plus, making it easy to explore the surrounding area. Highly recommend this hotel for anyone looking for top-notch service and a convenient location.