Location, staff and cleanliness

Drinking water is chargable, its a basic necessity and should be free.

Location was good - close to KLCC, rooms were good and the staffs were friendly.

Had some smoking smell in the room. The housekeeping staff kept spraying the room freshener but the smell kept coming back.

The location is a bit far for elderly but alright for young people. The reception staff are very friendly and helpful Room service are prompt and patient.

A stool to sit on at the shower room would help elder to relax while taking shower. Twin rooms are a bit embarrsing when resided by different guests/family. The sound pass through the doors and could hear conversations and other actions.

Welcoming,cleanliness and breakfast buffet. Special thanks to the one doing our room amd also to Hassan from FO

Change items daily on the breakfast,everyday same items

The staff (reception, breakfast hall and housekeeping) are all very customer oriented, very polite and helpful. Room was clean with comfortable bed. Location was great, close to pavillon and Bukit Bintang, and yet quiet.

For long stays - breakfast lacks variety and menu mostly the same daily. Some of the items in the daily menu were not fresh (stale bread and pastries) The hotel can review and update their breakfast options to cater to the preferences and needs of long-term guests.

Great Location: some good restaurants behind and close to the hotel. 10 mins walk to Bukit Bintang. 5 mins drive to Pavillion KL Mall and 10 mins drive to Suria KLCC Mall. Great Reception team: specially Manoj (the Manager), Nada, Kabir and Ganesh were very professional, kind and helpful. I had to book and check-into Holiday Inn Express KL the same day I landed on KL after I was disapponted by another booked accomodation (an unacceptable apartment to stay that I have already raised a complaint to booking.com and still waiting for my refund). I am so glad that I chose Holiday Inn Express that evening. When we checked-in it was time for breaking our fasts as it Ramadan. We were provided with water bottle. As a family with an elderly parent, we felt comfortable and safe in that environment with 24-hour helpdesk. Liked their en-suite shower room. Breakfast/Restaurant: welcoming staff at their restaurant specially Ganesh. Varities of fruits and bakery items.

It’s a busy hotel with lots of visitors. As a result, the lifts are always busy and takes time. Breakfast: more protein items like grilled chicken or fish should be included instead of similar chicken and fish curry.

Dear Concern Management, Assalamu Alaikum Warahmatullahi Wabarakatuh. It is my pleasure to inform you that we had the opportunity to stay at your hotel from 1st April to 12th April 2025. We would like to express our heartfelt appreciation for the exceptional service provided by your team. In particular, we would like to recognize Mr. Hasan, the Front Office Duty Manager, whose dedication and friendly demeanor truly impressed us. His professionalism and commitment to customer satisfaction were evident throughout our stay, and we are truly proud of the level of support we received from him. We extend our sincere gratitude to Mr. Hasan and convey our best wishes to Holiday Inn Express by IHG, KUL for maintaining such high standards of service. It is also worth mentioning that we had previously stayed at your Singapore branch located at 201 Balestier Road, and both experiences were consistently excellent. Your hotel services in both locations have met our expectations with professionalism and warmth. Thank you once again for all your support during our stay. We look forward to our next visit and hope to be welcomed even more warmly. Please continue your outstanding service to guests, and may your organization reach even greater heights, InshaAllah. All the very best, Khandaker Arifur Rahman Dhaka, Bangladesh +8801711285362

Drinking water bottle provides only little i.e 500ml 2-nos a day for 2 persons! At last by requesting to collect more water bottles from the front office. Thanks for the excellent services.

The location is superb, right in the heart of KL. It's just a 20-minute walking distance to the bustling Bukit Bintang and Suria KLCC, and Pavilion, making it incredibly convenient to explore all the main attractions on foot. The facilities are top-notch, featuring excellent air conditioning and a well-equipped laundry room with a dryer. The bathroom is stocked with quality Dove products. You'll find an abundance of malls, cafes, and restaurants in the vicinity, and the breakfast buffet is impressive, offering an multiple variety of both Malaysian and Continental dishes. Overall, my experience was highly enjoyable, and the subway station is only a quick 5-minute walk away LRT Raja Chulan.

Wi-Fi speed could be improved. However, it's better to purchase a 7/10 days SIM card on arrival. Limited space to keep a large suitcase.

We stayed here for 4 nights and enjoyed the hotel. Most importantly it is located right next to a monorail station and also just a few 100 meters away from the happening Bukit Bintang area. The rooms are spacious. We were given a sofa cum bed as an extra for 3rd person. The bathrooms are big too and all facilities are available. The breakfast spread is amazing. They have all types of dishes local Malay, Indian, Chinese and continental and the food tastes great

The dining area gets a little cramped during peak breakfast time and people keep bumping into each other in the narrow spaces between the table. Some of the dishes like noodles and scrambled eggs are not hot enough.

The room is big, the location is nice near the city center and the malls, the staff are good.

The breakfast look like lunch it should be more choices like cheese, cream, olive, youghurt etc..