The clealines was admirable. The personal welcome note was full of warmth and was welcoming. The staff was amazing, especially Adam at Reception.

The view was a wee bit disappointing, but it does have a window. Some places don't and am grateful this room had windows. The drinks and welcome snack were provided for 2 persons even though it was booked for 3 people.

Smaller hotel but located close to street food markets, hop on hop off bus depot, MRT station and restaurants. Good clean rooms ( not huge ) with walk in shower and friendly, professional staff. Small pool and bar on 11th floor, self service laundry, complimentary juice replaced daily and free nibbles every afternoon in the -lobby as well as a good breakfast. Our room was upgraded free of charge to the 8th floors with city views to Patronas towers. We couldn’t secure late checkout until the morning we departed so just booked the room for extra night but at discounted rate so no problem. Some construction work close by definitely not noisy.

Would have liked to secure the late checkout 8pm at half rate, we messaged the hotel months earlier requesting this. But all ended well. Nothing else not to like about this hotel.

We had a great stay at this hotel. The staff was caring and attentive, always smiling at the reception — I really appreciate that. Our room was excellent: clean, fresh-smelling, and well-maintained. Housekeeping was done daily, with fresh towels and bottled water provided. The bathroom was spacious, and we had a beautiful view from our room. We slept well, and I also enjoyed using the in-room Bluetooth speaker. Breakfast was decent, nothing extraordinary but good enough. A special mention to their resident cat, Donni — such a sweet and affectionate little host! We didn’t use many of the hotel’s facilities, so I can't comment on those. Overall, a very positive experience.

The elevator system could definitely be improved. It wasn’t clear how the call buttons worked, and the logic of the elevators was confusing — sometimes they passed by or didn’t arrive at all. Also, traffic in this area can be heavy, so taxis may take a long time to arrive. But that’s quite common for Kuala Lumpur.

The Kuala Lumpur Journal is a fantastic hotel situated right in the heart of the Bukit Bintang district, it’s excellent location puts it amongst several great restaurants and live music within a short walking distance, the Lot 10 shopping mall is also close by with several well known brands. The staff at the hotel are really helpful and friendly and put our needs as a priority to make sure we were as comfortable as possible, the hotel offered refreshments on our arrival and an all you can eat breakfast buffet each morning. There was also Laundry in the lower section of the hotel which was great quality and included a washer and dryer with no detergent needed to use, it was not expensive and done a great job on cleaning our clothes.

Nothing bad to say

An excellent location for our New Year's eve celebrations. The friendliness of the staff was exceptional- the care taken and the overall helpfulness of each person from the doorman, the wait staff to the reception was very special. The breakfast was excellent but it was a really nice surprise to get a delicious fresh tea every day also. The rooms were cosy and spacious but the super clean bathrooms, always a top priority for us, were the best. I'd stay here again happily and would recommend it highly. Also the hotel cat was the most adorable member of the team!

The pool was a little out dated but was clean and had a lovely view.

The staff from reception, housekeeping, F&B crew, and security are excellent. They are friendly and polite and always offer assistance whenever we need help. Special shout out to cafe crew Amunal. He is excellent when serving guests, with thoughtfulness and sensitivity. In addition, the hotel provides free daily tea reception at the cafe. This is a pleasant surprise for us. The cafe has a relaxing and cosy ambience that it provides a great space for us to chill and rest after our outdoor activities. We also just found out that the hotel provides self-service laundry, which the charges are very affordable. The laundry place is accessible and clean. Thank you for making our stay so pleasant and relaxing. We will come again and recommend others to book Journal Hotel.

Bed too soft.

We received a very friendly welcome and our rooms were ready over 2 hours early which was very convenient and a nice surprise. I like the sustainable approach to toiletries- only providing toothbrushes etc when needed. The rooms were very comfortable and the shower was excellent. We appreciated the choice of pillows and tea selection before arrival. The breakfast was basic but very good quality and the breakfast staff were attentive. My friend and her daughters loved the hotel cat - a lot!!

The towels in the room were very small and quite worn. Considering the lengths the hotel goes to with pillows and mattress toppers, I think some new thicker towels wouldn't go amiss. The quality of shampoo and body wash was excellent but conditioner and body lotion was not provided and I feel this is quite a basic provision for a top-quality hotel. I would have also appreciated some milk for the tea and coffee in the room.

Everything. Booked without knowing anything. Nice room, breakfast is a bit basic but there's so much food in the city it's all you need to get you going. They serves coffe and snacks at 3pm for residents which is a nice touch but again, basic. Ask for eggs, fried scrambled Etc, they're cooked to order out of sight in the kitchen. Dinning room staff will look after you. If you stay there be sure to give donny the hotel cat a stroke, he's cute. A nice touch as a smoker, there's a small veranda out front where you can sit and people watch as you smoke. Would certainly stay there again. The staff I met from the cleaners, reception and security all we so kind and helpful. The pool is small but plenty good enough for a cool off while you enjoy the view.

Loud disco music at the rooftop pool, and I love my tunes but I think the pool could be a little quieter, the average age of guests is a bit past banging disco

From the friendly welcome to our departure, every staff member we encountered were helpful and lovely to deal with. The hotel is in an excellent location - very central in a busy area but it’s tucked around a corner so it was very quiet. It’s an easy walk to the Pavillon mall and also to the famous food street. The beds were very comfy and the room was lovely and clean. They were also a good size for two people. The complimentary evening snacks and juices in the mini bar were a nice touch. We will definitely stay again in future visits to KL!

Nothing

The location was convenient to the Metro, to shopping malls, to the food street. The room was quiet. The room has everything that you need: safe, chair, wifi, water kettle, comfortable bed. The bedroom is clean. The breakfast is fair.

Breakfast was not fully set up at 7am . The bathroom was showing wear/tear. The portion of the wall in the bedroom show sign of 'water damage' (bubbled wall). The structures/houses on the street where the hotel is located are a bit run down.