The clealines was admirable. The personal welcome note was full of warmth and was welcoming. The staff was amazing, especially Adam at Reception.

The view was a wee bit disappointing, but it does have a window. Some places don't and am grateful this room had windows. The drinks and welcome snack were provided for 2 persons even though it was booked for 3 people.

Nice & friendly staff, amazing location, and great buffet breakfast. The guy who runs the breakfast service … even tapped on my taxi window (bound for the airport) offering me a takeaway coffee! The only reason I’m not giving them a 10/10… is because I accidentally left my wallet (with all my bank cards) back in New Zealand (yes, my own fault) and only had paywave/visa on my phone…. I asked if I could pay them with my phone/visa in order to get some cash (given the circumstances) and they wouldn’t allow it. Would still recommend the hotel :)

Nothing

I have been here many times. The breakfast is a favourite. It's really varied and delicious. The staff are professional. Last time I came i was given a room that was loud and run down. I told them I am a regular guest, and the staff were very amenable and next time they gave me a nicer, quieter room and checked that I was happier. It is an incredibly comfortable hotel in the middle of town.

I didnt like being on the tatty 9th floor facing built bintang with a loud electronic noise going all night and the television not working properly, but the lower room facing the back is v peaceful and comfortable. I think the staff is very good.

Smaller hotel but located close to street food markets, hop on hop off bus depot, MRT station and restaurants. Good clean rooms ( not huge ) with walk in shower and friendly, professional staff. Small pool and bar on 11th floor, self service laundry, complimentary juice replaced daily and free nibbles every afternoon in the -lobby as well as a good breakfast. Our room was upgraded free of charge to the 8th floors with city views to Patronas towers. We couldn’t secure late checkout until the morning we departed so just booked the room for extra night but at discounted rate so no problem. Some construction work close by definitely not noisy.

Would have liked to secure the late checkout 8pm at half rate, we messaged the hotel months earlier requesting this. But all ended well. Nothing else not to like about this hotel.

We had a great stay at this hotel. The staff was caring and attentive, always smiling at the reception — I really appreciate that. Our room was excellent: clean, fresh-smelling, and well-maintained. Housekeeping was done daily, with fresh towels and bottled water provided. The bathroom was spacious, and we had a beautiful view from our room. We slept well, and I also enjoyed using the in-room Bluetooth speaker. Breakfast was decent, nothing extraordinary but good enough. A special mention to their resident cat, Donni — such a sweet and affectionate little host! We didn’t use many of the hotel’s facilities, so I can't comment on those. Overall, a very positive experience.

The elevator system could definitely be improved. It wasn’t clear how the call buttons worked, and the logic of the elevators was confusing — sometimes they passed by or didn’t arrive at all. Also, traffic in this area can be heavy, so taxis may take a long time to arrive. But that’s quite common for Kuala Lumpur.

The Kuala Lumpur Journal is a fantastic hotel situated right in the heart of the Bukit Bintang district, it’s excellent location puts it amongst several great restaurants and live music within a short walking distance, the Lot 10 shopping mall is also close by with several well known brands. The staff at the hotel are really helpful and friendly and put our needs as a priority to make sure we were as comfortable as possible, the hotel offered refreshments on our arrival and an all you can eat breakfast buffet each morning. There was also Laundry in the lower section of the hotel which was great quality and included a washer and dryer with no detergent needed to use, it was not expensive and done a great job on cleaning our clothes.

Nothing bad to say

An excellent location for our New Year's eve celebrations. The friendliness of the staff was exceptional- the care taken and the overall helpfulness of each person from the doorman, the wait staff to the reception was very special. The breakfast was excellent but it was a really nice surprise to get a delicious fresh tea every day also. The rooms were cosy and spacious but the super clean bathrooms, always a top priority for us, were the best. I'd stay here again happily and would recommend it highly. Also the hotel cat was the most adorable member of the team!

The pool was a little out dated but was clean and had a lovely view.

The hotel is really lovely & the Location was fantastic, close to everything including the food night markets. Staff were amazing being attentive, friendly and helpful. Breakfast was great. Especially liked the afternoon complementary food & drinks. Pool area and bar staff was excellent. Very nice that they provide complementary soup for those guests arriving late at night of very early in the morning. Reception staff were friendly & helpful. All the staff we encountered could not do enough for us. We would definitely stay here again! Thank you!

The staff from reception, housekeeping, F&B crew, and security are excellent. They are friendly and polite and always offer assistance whenever we need help. Special shout out to cafe crew Amunal. He is excellent when serving guests, with thoughtfulness and sensitivity. In addition, the hotel provides free daily tea reception at the cafe. This is a pleasant surprise for us. The cafe has a relaxing and cosy ambience that it provides a great space for us to chill and rest after our outdoor activities. We also just found out that the hotel provides self-service laundry, which the charges are very affordable. The laundry place is accessible and clean. Thank you for making our stay so pleasant and relaxing. We will come again and recommend others to book Journal Hotel.

Bed too soft.

We received a very friendly welcome and our rooms were ready over 2 hours early which was very convenient and a nice surprise. I like the sustainable approach to toiletries- only providing toothbrushes etc when needed. The rooms were very comfortable and the shower was excellent. We appreciated the choice of pillows and tea selection before arrival. The breakfast was basic but very good quality and the breakfast staff were attentive. My friend and her daughters loved the hotel cat - a lot!!

The towels in the room were very small and quite worn. Considering the lengths the hotel goes to with pillows and mattress toppers, I think some new thicker towels wouldn't go amiss. The quality of shampoo and body wash was excellent but conditioner and body lotion was not provided and I feel this is quite a basic provision for a top-quality hotel. I would have also appreciated some milk for the tea and coffee in the room.