The facilities and decoration of the whole hotel is amazing, really nice taste. The hotel has, with no doubt, the best facilities of Holbox. Breakfast is a la carte but the portions are quite generous. The room was spacious and beautiful. The staff was really friendly and welcoming. There was suncream available in the swimming pool. Very quiet and romantic hotel, ideal for couples. Would definitely recommend it!

The yoga classes were cancelled last minute due to the rain but with no notification, I had to ask the staff. The water of the swimming pool was boiling, it would have been nicer to have it a little bit colder.

Aldea Kuká Is amazing in many ways. The service is exceptional, the rooms are very nice and comfortable. The beach and pool service is great. The attention to detail in everything is admirable. The food is also very good. Every night there is a show (Cirque du Soleil style). They are top notch.

The Spa service is expensive and there is no therapist onsite. You have to schedule with 1 day in advance. The pool was a bit too hot for summer.

Very relaxed vibe, breakfast was good and loved the location. We had been pre warned that it was 5 Star Holbox style and the staff balance luxury with a laid back approach well. Room was beautiful and comfortable and the staff were very accommodating of our needs. Gym / yoga was great. Town is a simple 10 minute walk and if you time it right you can enjoy beautiful sunsets and starry nights. The walk was a welcome party of our nightly outings..

We didn’t notice / suffer from the noise problems mentioned in some of the reviews. The background noises felt in keeping with the style and vibe of the property. As already mentioned, the relentless asking for tips is a distraction and feels like it is forced upon the staff. The hotel could find another way to handle this.

What a beautiful hotel, everything here was very considered and what a great place to stay. Morning Yoga with Madison was a real treat and absolutely worth doing. Pool was nice and the beach club was very comfortable. Every thing about the hotel was great, would have been nice to have some pushbikes to use so that you could ride into town as was about a 15 minute walk into town, other than that everything was great.

Nothing

We love Aldea, we visited last year as well. Staff is great and veey attentive! Isais, who works at the main dining area is amazing! Food is delicious and location is perfect! Rooms are spacious and very well kept, rooms get cleaned daily!

The one thing that changed this year was they had to charge a security deposit of 1,000 USD to your card. Now this isn't a problem, but they didn't bother to notify us before arriving. Like I said, the hotel should notify their guests of such a large amount.

There is no denying that the hotel is very beautiful and has a lovely relaxing feel to the place. The family of Iguanas in the courtyard to the hotel was a genuine treat to walk past every day. The staff were on the whole very friendly and there was a lovely vibe to the place.

I am told that across Booking.com it has been mentioned before, but the hotel rooms have absolutely no sound proofing. You can hear word for word what people are saying in Rooms above you. We stayed in Mangle 2 the first two nights (we had to change because of the noise) and when people came home very late, we were kept up all night as the sound was as bad as being in the room with them. Further more we were on the road side of the hotel, so were kept up by the noisy buggys that go past all night. I appreciate the hotel is going for the authentic eco vibe, but for an expensive 5 star resort, you should be able to get a good nights sleep.

Location is great staff is wonderfull I wish they turn off the music during yoga on the beach and did not have two competing music list playing and always neon lights on . They also need to keep up the gym equipment 4 of the machine did not work . The bikes rentals should be free and so should the additional 3 items for the eggs and cappucino at breakfast it is not warranted for a property of that standing . Everything else is wonderful

Location was great. Breakfast was very good but limited. the beach facilities are great and the hotel is on the best stretch of beach. Staff is also very polite.

booking the deluxe room which is the basic option but not cheap in the slightest, only gives you access to a basic menu for breakfast. Room do not have coffee and tea facilities ( the high rooms do), and lack of comfortable seats. I think a 5 star hotel could afford to give its guest a cappuccino at breakfast or a Nespresso machine in their room. These options are nowadays available in many other hotels worldwide and in Mexico. Like anybody else says in the reviews, you can clearly hear anything that happens in the other rooms. I was able other our neighbours' phone txt.

The hotel styling was very appealing and something special for holidays. Breakfast was nice and with good choice. Quiet part of the island so very relaxing and enjoyable. Staff very friendly and helpful.

Beach bar separate from the beach and isolated a little. Difficult to get beach beds as people reserving beds from early morning with their beach towels. The hotel had a non-reserve bed/towel policy but it wasn’t implemented.

The staff were incredible and the options for dining include the main restaurant, sushi restaurant and coffee shop were some of our best meals on the island. Our room did not disappoint and we took advantage of the facilities including the pool, gym and private beach with service.

We had a great stay! The only suggestion I would make is to be able to have food/drink service at the pool [albeit the restaurant being right next door].