Basic breakfast was sufficient but Toast is always a problem in Mexico. Cooked on a flat top, then stacked in a basket to get tough & very chewy. Have had this problem in other places there too. Optional purchase breakfasts were very good and very reasonable Staff were excellent, particularly Rebecca in the restaurant. She saw my wife's mobility problems and brought our breakfast to our patio. Very thoughtful and a pleasure to have her and the other servers there. We chose the hotel because the rooms are accessible, location is great and the value is good.

Rental bike outside the hotel often blocked the handicap ramp. There were no glasses, face cloths or facial tissues in the room.

Great location. Friendly, helpfull & professional staff. Exterior (front facing side), entrance, garden, pool, breakfast bar/restaurant. Clean and neat outside with daily room cleaning. Would book again.

Finishing touches need to be redone, missing glass strips in bathroom windows, gaps in rooms front doors (would reduce noise once it's centally located), sliding balcony doors didn't really slide well, tile grout, shower cabin silicon sealing, old holes tepmorary covered, electricity outlets on convenient spots (none next to beds). Fresh coat of paint here and there... But I think they're on it...saw several technicians and painters the last couple of days. Breakfast...needs to be rethought...especially wanting to charge extra for milk in the coffee (uncluded in the breakfast) which is not the staffs fault...you could see that they were not happy having to 'force' some silly rules on complaining customers.

The spa

No había alberca disponible

Excellent location in playa, rooms are clean and comfortable

Only negative I will say is if you can pay before you travel will save you a lot of trouble . Banking and POS system is terrible.

The location is very good. The pool is nice and the staff friendly. Overall a good option for the price of this hotel.

No food or drink options available on site. This may be due to the pandemic and staffing issues. There was clearly once a bar and meals area next to the pool which is no longer operating. There was also asmall Spa area which is also no longer opeating.

Staff at Reception was very accommodating. They upgraded us to a ground floor room that was quiet. Had a nice pool outside our room.

The shower did not work well. The pinholes in the shower needs to be unclogged. Very long wait for hot water. Breakfast was nothing to get excited about!

the front desk people were very helpful especially the one on the day we arrived friendly environment first floor with a table outside and chairs to eat or drink simple and no fuss

the flow of the shower was really slow

The location, the pool and the staff

The breakfast, we have to pay to have a bit milk in the coffee and we don't have the choice.

The pool was good, the bed was super super comfortable! The location is great, I didn't hear any noise inside the room. If you want to stay close to the "party" places, this is perfect cause it's like 5 min walking, but not extremely close to all the noise. But, there are better areas a bit further away. The pool was nice and relaxing and the breakfast wasn't that bad. It's a simple breakfast but it's good for starting your day and then eating more things somewhere else. It's definitely not in it's prime, but it's way better than others that I saw in the same area. (Side note: playa del Carmen is in general super trashy, so I would definitely go to another town if your vibe is not trashy clubs and overpriced food)

The water pressure in the bathroom was not the best. Something to be improved.

Alma was so great and always helpful and friendly. Other staff were friendly as well and such a great location and fairly quiet for being so close to 5 th Ave. The AC and pool were nice too.

Low water pressure at times.