This hotel is centrally located on 5th Avenue and surrounded by restaurants, bars and tourists; despite this, the rooms are quiet. The staff is very friendly and ready to help with information if needed. The hotel is small, comfortable and includes breakfast in a restaurant located just steps from the hotel. The room, adequate for our needs, includes a small refrigerator, coffee maker and beach towels. It is a hotel to consider for a short vacation in Playa del Carmen. Recommended!

More than anything, an observation. The room (Luna), although adequate, did not correspond faithfully with the photos shown on Booking.

The staff was very helpful at all time. The location is great, right in the middle of 5th ave but you get some noise till late. ( better to avoid getting a room in the ground level close to the reception since you hear everything and everyone who walks in & out. The breakfast is served next door at the Italian restaurant which is owned by the same person. Breakfast includes coffee, Oj, fruit salad, yoghurt, muesli, toast, jam & butter….. very nice with great service. You’ll receive a 30% discount voucher if you choose to dine at the Italian restaurant at any time and we did it and enjoyed the dinners very much. There are great wood fire pizzas and pastas. The hotel provides a filtered water which is great since you can not use tap water in Mexico.

We woke up in the morning and noticed all our clothes felt dump due the high humidity in that building/ hotel which was not ideal. Our room was at level 1 near the reception and could constantly Hear the noise of the guests coming in & out through the door and dealing with the reception.

Perfect location. The Wi-Fi in the room was functional. Reasonable price. Close to the beach. Most staff were friendly. Cleaning was good. An iron was available. Breakfast was minimal but still good. The shower was well-designed. Creative design of the hotel. The cable carried so many channels, and the TV was good.

The building is old. The paint and interior of the room look slightly aged. Gives an impression of being unclean (The room service and cleaning were good though). Breakfast was minimal but still good. No pool or gym. Soap and shampoo are of average quality. Very small window in the garden view room. You need to basically get out! which is not bad for PDC. I had a fridge but the guy said some rooms do not have so check with them before going if it matters to you.

best location directly on the 5th, my room was in the back, no noise after 10pm. Before there was life musik from the restaurant next door, which I actually enjoyed. Also they have a water dispenser, which is super. Breakfast was in Il Italiano and super basic, they want you to purchase extra, but it's OK, I don't eat breakfast usually. Only went twice from 5 nights.

Bathroom was super small, and there was no space to put my things, a shelf would have been very useful. Also room was super dark, and TV was small and didn't work, they took 3 days to replace it. They put a lot of detail to the decoration.

Gorgeous oasis in the middle of the busiest street in playa del carmen - I stayed in another hotel in playa after this one and had a bit of a shock. Posada mariposa was so much better in almost every way - the room was quiet despite the hotel being so central, the bed was comfortable, air conditioning perfect temperature and the continental breakfast at a nearby restaurant was simple (fresh fruit, granola, toast, coffee and OJ) but absolutely delicious. The reception staff were all kind, welcoming and helpful. Bathroom facilities were basic but I think standard for the region so no complaints! If you want to be close to the action and the beach but still want to get a good nights sleep - thoroughly recommend!

Good location and a lovely lobby area. Quite peaceful given the location which is in heart of bustling tourist street. Water dispenser in lobby very handy, staff super helpful and accommodating, gave great recommendations for places to eat. They also very helpful with arranging tours, cost no more than on the street. Tours were excellent. Good if you want to be in heart of action, hotel was quiet given location.

Not really a dislike, but some of the side streets looked like they would be more peaceful. Also restaurants along street not good value, much better to ask for recommendations

We booked the Monarca Suite and it was a great choice! The taras was quiet and private even though the hotel is placed on the busy 5th Avenue. We loved hanging out there in the morning and listened to the birds and jungle music. The room was clean and very specious. The hot tub was an amazing bonus and we loved chilling there in the evenings. No problem with the hot water. The hall of the hotel is beautifully designed and we loved all the plants growing there. Filtered water at the reception was a great extra. The staff were accommodating, helpful and very friendly. We appreciated the light and healthy breakfast! It was always a great start to the day!

Excellent location on Fifth Avenue and close to ADO coach station, beach and ferries all within walking distance. Right in the heart of everything which was quite amazing. Breakfast included in a very pleasant restaurant few doors away which included the basics but anything extra at a cost. Room had a big bed with small fridge and coffee maker. A nice vibe to hotel with plenty of greenery. On checkout the staff member-Sau Cruz think think his name- was very helpful and said we could come back anytime for any help with tours or taxis as we were staying for a few more days in the area. Overall, thought it was very good value for the money which included breakfast.

They do ask for a deposit in advance and little confusion how it would be returned but no problem in any refund. Our room had a window but next to a staircase so little privacy in curtains opened and made the room bit dark. But not a major issue.

Beautiful hotel. EXCELLENT Staff. Saul was incredibly helpful and kind. The two women who were there to greet me and keep my luggage before I was able to check in were also lovely, warm and kind. The internal area of the hotel was beautiful, bed was comfy and room was nice. Very clean, and not at all loud considering the location right on Quinta Ave. The location is absolutely perfect! Away from the really loud section of 5 Ave, but right on 5 Ave with great walkability to everything. I love that the hotel has the sense of being hidden (but in plain sight and easy to find). And the inside really does look exactly like the photos they provide.

I didn't have hot water for a shower which was disappointing. Also the internet was not really very functional for streaming anything. This is all fine for a short stay. If I had wanted a longer stay it may have been a bigger problem. My advice is to shower at irregular times, earlier in the afternoon perhaps? Whenever no one else has used up the hot water....

The property is in a very well location. Next to the hotel you will find a pharmacy. Across you will find multiple restaurants and small stores that sells a variety of products. The restaurant where the breakfast is serve has very good food. We had several dishes from there and let me tell you, everything was very delicious. Everyone was very welcoming and friendly. The free breakfast consisted of fruit with yogurt and oats, orange juice and coffee. If you want to order from the menu, you get 30% off but make sure you get the coupon from the hotel.

Everything was good. We had stayed at several resorts before and this time we wanted to experience something different, so we chose to stay at a local hotel in the downtown area.