The hotel was clean and staff was very nice and helpful.

my complaint and advice is not for the property , but the city itself has become very unsafe in my opinion , the police is out there harassing tourists at any time day and night on the main 5ave strip with all kinds of extortion schemes . It is not safe be careful.

​We stayed at the hotel for 12 days. Its location is ideal—just a short walk to the Mamitas beach and 5th Avenue, and conveniently close to the Mega Soriana store, there is also 7eleven next door. The rooms are spacious, providing ample comfort. Breakfast offerings are generous and flavorful, ensuring a satisfying start to each day. Small kitchen helped a lot when travelling with kids.

During our stay, we encountered an issue with the shower drain. When we requested assistance, we were informed that a plumber would attend the next day; however, no one arrived during the remaining two days of our stay. Additionally, we suggest introducing two more breakfast options to enhance variety for guests.

The dorms are like mini apartments. I liked everything but the bed. I didn't have a good night sleep the entire time.

The beds are horrible. I don't think there is any filling in the mattress. I had a horrible time trying to sleep on that bed. Other than that, everything else was excellent

Fabulous hotel - staff were so friendly and booked us a taxi multiple times when asked, location is one block away from the busy street of 5th avenue, offering a prime yet quiet location just a 5minute walk from the gorgeous beaches!!

Great location! Very helpful staff. They kept it clean during our week long stay. It’s a nice spacious apartment. Showers had good water pressure with hot water.

The beds were very worn out and uncomfortable

The structure is old . During my stay nobody was in my room but me. For the female hostel you get your own bathroom and living room. The staff is very helpful but don't speak English. The position: bit far from the beach but close to the main street.

Not hostel vibe

I liked that the hotel is centrally located. The beach, food, entertainment were within a walking distance. The hotel was very clean and staff very responsive

The WIFI connection was really poor, loud music at night from the bar downstairs and hot rooms, no AC during the day made my stay uncomfortable

Great staff,good location.wonderful restaurant and breakfast.lovely dorms with apartment style setting.great deal for the price.

Loved everything

Perfect location, breakfast is good, with a coupon for restaurant next door, staff is very nice, cheap price for playa

Bathroom door didn’t really close, smelled like mold in the bathroom

Super quiet and serene - and right in the middle of everything!! The property had a lovely courtyard with lots of shade. The staff was gracious and accommodating - and the apartment was spotless.

Santuario was great!