First ever review and thought it was warranted, given I read many reviews on this resort and wasn't sure myself about booking. The Hotel is a bit dated but you get 5 star service, the staff couldn't do enough for you. Exceptionally well located, sea view was stunning. The hotel beach area is perfect, well staffed comfortable bed/loungers and good food. For what you pay I think overall great hotel.

We were well taken care of in every way. The staff were smiling and helpful, and the facilities were very good, including a great swimming pool. Our room was super, offering us plenty of space and more than we needed in all ways, but the TV is not for those whose only language is English. The internet connection is very good, and the beach, and the restaurant on the beach are just lovely. As for the breakfasts in the main hotel, they are superb.

We really enjioyed it, and the food was excellent, but the service at the restaurant on the beach (open all afternoon until almost midnight) seemed strange. When you first arrved it could take a while for someone to notice you were there, and then there was a LONG (really long) delay before drinks arrived.

Beautiful hotel. We took a room with a balcony and it was so nice to have a full view of the ocean. All the facilities were great. There's a full aquatic center and gym that we made use of. Private beach area was the most appreciated as was the room service for lunch which was reasonably priced for great quality food. Essaouira is a beautiful little town and the Medina is a quick 10 minute walk from the hotel. Unlike the other big cities, we were never approached by vendors so we felt free to browse the many shops. The fortress is a must visit with lots of quaint restaurants.

Great location, sea-facing and lovely balcony. Close to medina and port. Room very comfortable with kettle and drinks. Nice tied restaurant with great staff on sea side and all combined well to offer cake, candles and a birthday chorus for my wife, executed with style.

We booked partly because of the spa next door but that proved a challenge to use - yes it was a Sunday but girls on reception seemed more concerned about when they finished, rather than providing a service. But no problems - very good and cheaper alternatives in nearby medina area.

Great breakfast spread, lots of options for the whole family. The spa was really lovely and had different types of offerings, which I appreciated. Our room was spacious and comfy, and we had lots of room for everyone. When we asked for a crib for our toddler, they got it for us within an hour and had everything he needed (little pillow, blanket, etc). Staff were kind and nice, very welcoming. The heated pool was very nice. We really enjoyed our stay and was the perfect way to end our trip to Morocco.

Nothing comes to mind, we enjoyed everything about the hotel and our stay there.

The location was good, across the road from the beach, and only a short walk to the Medina. The staff were fantastic and the breakfast was very good. The rooms were big and so were the very comfortable beds and amazing pool.

The Resort looks to have been built in the 90s and would have been 5 star and a fantastic place to stay back then. Unfortunately, the level of maintenance is not keeping pace with the inevitable decline and the place is looking dated, tired and many things in need of fixing. Poor maintenance seems to be a common issue in Morocco from our observations. Not sure why, maybe the level of reinvestment is not adequate or there is just a different level of expectation as to what is acceptable.

They were doing renovations when I was there and I was very sceptical however it made absolutely no difference to the stay apart from accessing the outdoor pool which would be too cold anyway at that time of year the bedrooms offered in as alternative were looking onto the sea and was superbthe staff were amazing and was in the café overlooking the beach and see which was really really excellent. I strongly recommend staying at this hotel. I have stayed here many times before.

Nothing

Very high level of service from the staff the minute you walk in the door. Beautiful well appointed room with a gorgeous big window onto a terrace overlooking the ocean. Loved the complimentary beach beds in front of the hotel, absolutely fabulous- huge perk of this hotel. Excellent food at the beach restaurant.

Just one little problem. Shower leaked all over the floor - it needs a seal on the bottom of the glass. But the staff cleaned it all up when they came in for the evening service.

After reading some comments, we were expecting a relatively run down hotel, which was really not the case. Our stay exceeded our expectations, and for several reasons: the hotel itself is really well maintained, and beautiful. The outside pool area is great, with several poolside very comfy sunbeds surrounded by lush vegetation. The pool itself was a bit cold, but on hotter days was really nice. The hotel also has an excellent inside pool that serves as a thalasso space. You can book 1h each day, and the whole family enjoyed it almost on every single day of our stay. We had the buffet breakfast on several occasions, which was plentiful, from continental choices (viennoiseries, bread, cheese, cereals) to local delicacies (e.g. soups, moroccan dishes) as well as crepes. The room was cleaned to a high standard every day, with a very efficient staff. The hotel also has an outside private beach area, which we used almost every day. The staff there was excellent, and made sure we had shade for our little one every single time. Finally, the location is great: it is outside the Medina, but a few minutes walk from it so you get the best of both worlds: access to the busy streets within a few minutes and a few steps away from the beach. Cannot recommend enough, especially for families with young kids!

The communication with the staff via the booking site before arrival was not great. Overall I found the staff outside the reception area incredibly nice (cleaners, beach/pool staff, dining area, guards at the front), while at the reception the staff was quite short. Another thing that bothered us was room service/mini bar checks throughout the day and the evening: the staff kept coming day after day at random hours knocking several times, sometimes opening the door without checking or even if we said several times we didn't need anything. We had a toddler sleeping early at night and during nap times, and several times got awoken by staff just entering our room/keeping knocking while we told them several times not to do so.

We loved the location and in particular the beach bar/restaurant with the terrace overlooking the beach for hotel guests only, also the food and service on the terrace was excellent. Room was v comfortable with nice bed linen. Close to Medina.

We liked everything, the breakfast had everything…my only gripe was they diluted the fresh orange juice at breakfast which seemed strange as you could get wonderful freshly squeezed orange juice everywhere.