The location

The smell in the bathroom in room 418. Maybe the drain needs to be cleared

Amazing location, literally right in the middle of everything. Staff were very casual but nice, loved the little chats we had. Very secure bag storage if too early for check in or want to store on check out day. Very comfy and big bed with big pillows. Cool third space they've created to sit outside of your room too.

A little noisy just because we were right next to the elevator but thats to be expected. Not many power outlets in the room and not near the bed at all. Bathroom was a wet room type so a bit hard to shower and keep clothes dry at the same time as it would completely saturate the bathroom

The staff were understanding and extremely helpful. The location was excellent for sight seeing; close to central rail station, tram stops and large attractions such as the Royal Palace, and Madam Tussaud's. The Hotel would keep luggage in a large safe store room if needed. The second room had enough space and fresh towels were provided and bed was made daily.

We had to move rooms due to maintenance (agreed in advance of the stay) and the hotel's layout was tricky to navigate. The steps on some of the stairs were uncomfortable to use because they were steep and short. The TV didn't connect to the Internet and the options in English were limited. The first room was too dark.

Can not fault this hotel at all. Visited Amsterdam 8 times in the past and have stayed in 5 previous hotels but this time we wanted to try somewhere new, they accommodation we booked was amazing, with an added bonus of a balcony made our trip 10x more amazing. The sun shone on our balcony everyday making it so much more enjoyable to sit outside and rest. The room had everything we needed and was spacious. We only had one little problem (key didn’t work when returning to room One day and we were on top floor lol ) But was resolved very quickly and staff were amazing. I honestly can not fault this hotel and we can not wait to return in the summer this year and are hoping we can get the same room with the perfect views!

Nothing! Can not fault it at all for the price

The Exchange is so unique. The space is used very efficiently and great care has been taken to make this an artsy, boutique hotel experience. We stayed in the Rembrandt suite, which was roomy and wonderfully decorated. Our room was spotless, the linens high quality, and the bed was very comfortable. We appreciated the rooftop views of the city. The staff was marvelous and made sure we had everything we needed. The location is perfect -- less than ten minute walk from Centraal Station.

Moving around the halls, stairways, and elevators might be a challenge for people with mobility issues or really heavy luggage. This didn't impact us, though. Some might be put off by the reception area, which is much more hostel than boutique hotel. Don't let that discourage you, though.

Easy location and has a lift to the floors which is always a bonus in Amsterdam it’s right by the train station so perfect for exploring everywhere. It was really clean and genuinely nice compared to other 1 star places. We forgot our plug adapters and they let us borrow two for the weekend. The staff were all really friendly and helpful and gave us a recommendation list of places to eat things to do. Basic place for what you need when you’re not spending time in your hotel bed & bathroom but no wardrobe or drawers space so just bear this in mind for longer stays.

The property is great, excellent location and great value for money. The staff were so welcoming and super friendly. You will see a lot of comments about the beds, it’s true they are very comfortable. My only dislike was that the rooms don’t have cupboards to store your clothes. So being a business trip for a full week made it a little tricky. If you doing a couple of nights it’s no problem.

Perfect location, lovely friendly staff. Our room 302 was a black room, not as dark as you would think. View of the man street. Very comfy bed & pillows. Very clean & nice bathroom with heated towel rail & floor. I would definitely stay here again as great price & location.

Our first room smelt of damp & there was mould behind the clothes rail on the wall . I went to reception & asked to be moved. The lady apologised and moved us to another room straight away without any hesitation. Great customer service.

I had an absolutely wonderful stay at this hotel! From the moment we arrived, everything exceeded our expectations. The accommodation was fantastic—spacious, clean, and thoughtfully designed. One of the highlights for me was the bathroom. Unlike the usual compact European bathrooms, this one was generously sized with modern, new fittings. The water pressure was excellent, and I appreciated the clear signage for the water temperature and shower options (overhead or hand shower). It’s such a small detail, but it made a big difference! The room itself was also impressive. It was large enough to comfortably accommodate our four luggages without feeling cramped—a rare find in Europe. On top of that, the location was perfect, making it easy to explore the surrounding area. And I can’t say enough good things about the staff—friendly, attentive, and always ready to help. I wouldn’t hesitate to recommend this hotel to anyone looking for a comfortable and convenient place to stay. I’m already looking forward to my next visit!

Nothing

we had the 5* room .. the hotel was clean little basic with things ..and staff very friendly and if your after a city stay then it is perfect lotion infront off the central station 5 min walk. and everything ect is very close. we had trips out of the centre and was easy to get to as tram metro train all very close. would recommend and stay again. also the bed we had in our room was huge and very comfortable.

slightly high in price. but also expected as its in city and has good location spots. we had no milk pots in the room so unable to have a nice cuppa In the morning. but this isn't a major issue.