The bed is HUGE and comfortable. The staff were helpful, polite and friendly. The location seemed ok and the facilities were clean

You can clearly see that there’s an attempted digitisation of the whole guest experience, maybe to save on staff costs. However, the mobile app sometimes doesn’t work and the WhatsApp messages are barely answered within the same day. The place is clearly understaffed. Also, it’s a bit run down with stained ceilings that are peeling off. The floors are really noisy wooden floors under the carpet so you can hear quite loudly when someone is walking upstairs. Even the hotel name inside the lift is peeling off and the lift is quite slow. It seems that once upon a time they had restaurants that are now closed and from the outside give the place an image of dereliction. The pool also has a build up of limescale of some sort near the top margin.

Everything was better than expected. The location was perfect, the staff were amazing, and the facilities were exceptional and caught us by surprise by how much there was to do. The best part however was how comfy the rooms are. We went during a heatwave and the air con system and blackout curtains helped us have a great night sleep. It was a complete one-off coming to Eindhoven, but my mind has already started trying to find excuses to come back, just so we can stay at the hotel again.

Breakfast could have offered more cooked items, similar to what we're used to in the UK. But it was also pretty good.

Once again there was no parking available in the hotel lot. I was given incorrect information regarding being able to reserve a spot in advance. However, Germán at the front desk was very nice, told me where to park across the street, and provided a room upgrade. It was a very pleasant surprise and what a great room I was provided. I ate at the hotel restaurant again and while the food is fine, I think it’s quite overpriced for what it is. The service was nice and professional but a bit slow for it not being busy. For a solo traveler, it was the easiest option on a Friday night when the city is crowded with revealers. It’s a great location and a fine place to stay in the city center.

Whenever we come to Eindhoven we always stay at this hotel. We love the location, the restaurants within the hotel and the fact that there is a swimming pool which is perfect when you are coming with kids

I must admit that they have set up a parking system. Seems like a third party is owning this parking setup now. The moment we entered the parking lot we were met with nuisance at their parking lot. The hotel staff helped us get through. This is somethin the hotel must look into and ensure that booking.com is made aware of this and make guests aware of it in advance so that necessary bookings / admin can be dealt with

The Park Plaza Hotel Eindhoven is a home away from home. It is a 3-storey building strategically located in the town of Eindhoven. It is comfortably situated within a 15-minute walk from Eindhoven centraal train and bus station. And about 5 minutes walk from the city centre itself. There is a bus stop just a few metres away from the hotel entrance. About 4 buses go straight to Eindhoven centraal there. The bus comes every 5 -10 minutes interval. The Plaza reception area is comfortable, immaculate, and well defined. It is spacious and has various sitting areas around its lounge. There is a living room area, (just to the left of the reception and beside the stairs and elevator) it is more like games room for snookers, billiards 🎱, ping pong, and a high chair sitting area, and it is really comfortable to settle into the space. The bar is to the right of the reception, and the breakfast area is just behind the bar.

Nothing negative

We chose this hotel based on its high rating and positive reviews, as well as its excellent location very close to the city center. Despite our short stay, we appreciated several aspects: the room was clean, the mini-fridge and TV were fully functional, and the area was surprisingly quiet given how central it was. The best feature, by far, was the self check-in/out process and the convenience of the digital key card—super modern and user-friendly!

While there were some positives, I expected a more wow experience, especially given the photos and the hotel’s 4-star rating. The building shows its age—there were stains on the bathroom ceiling, the tiles looked dirty or possibly just stained, and the room felt quite cramped. Perhaps the suites or apartments are better maintained, but for a double room, we had higher expectations.

Exceptional experience. If you're a swimming or sauna fan, remember to bring your swimming suit and/or sauna suit. Breakfast is super: there are options for vegetarians/vegans as well. Application for digital key from the room and advanced check-in - nice experience, however, you'll need an internet connection on your phone for it, so make sure you have it when opting for that. I liked every moment of my stay and every experience I had there. I'd definitely, happily and without hesitation would stay here again.

everything was perfect for me, so nothing to spare here, sorry.

The room was comfortable and well-suited for my family. An additional couch bed was provided for my 3-year-old, and a cot was set up for our youngest, which made the stay very convenient. The reception staff was exceptionally friendly and accommodating, making the check-in and check-out processes smooth and hassle-free. Even during our early departure at 6 a.m. for a flight, the service staff greeted us warmly along the way. The professionalism and friendliness of the staff truly enhanced our experience. Additionally, the value for money, especially for a stay on December 24th, was excellent.

The parking facilities left room for improvement. The electric vehicle chargers were limited to just two slow-charging stations, with no way to check if they were occupied in advance. I chose this hotel specifically for the ability to charge my car, but unfortunately, both charging stations were already in use by other guests. Additionally, the parking ticket to exit the lot didn’t work, requiring me to return to reception for assistance. While the staff was very helpful and resolved the issue quickly, better parking management and additional charging stations would make it 10/10.

It was warm and comfortable. Great location and value of money. Friendly staff. In the hotel you can find a place to relax and spend great time with your family and friends. There is a pool, table tennis, lots of board games etc. I would stay here again if I come back.

On the first floor something smelled really bad. Also the building itself is a bit outdated, maybe some fixing could make this place more lively. Not the greatest view through the window, you can see a roof and an abandonment building with broken glass. But for the value of money it can be understood.

Great lounge / Pool / Living room with games was a welcome surprise for the kids.

Our room was 28 degrees. Told by the staff Air Conditioning was 'Seasonal' And so it made no difference at all. Had to complain. Offered alternative room, which was 20%- 30% smaller. (But cooler) If I pay for a room with AC, that is what I expect. Some staff mega helpful. Others wildly indifferent. It was resolved eventually by giving my wife and I free breakfast. So whilst the issue was a hassle, as was changing rooms after unpacking, the resolution was fine. Location was perfect. Parking dead easy Breakfast high quality.