A really good breakfast, normal variety of food and drinks. A perfect location - in a city center. Hotel is located in the big shopping mall what also helps in case you need to buy food, to eat or else. There is a set for tea/coffee in the room and a hairdryer in the bathroom.

The hotel is near the railway station, so it is quite noisy at night. The room lacks light, I would say it is too dark. There are also no shelves or a normal place to store clothes, but there is an iron in the room... The bathroom has the same problem - there is no place to put cosmetics, to dry a towel or put other things, poor lighting for make-up.

I was able to check in early. The room had view of Don Tower. Great lighting in bathroom, LED mirror, good dryer, very good luggage storage and closet with hangers. The bedside table had enough space for cell phone, cup, Kindle, etc (important!) and the room’s temperature control was good and easy to set up. Towels were not the thin type and they have washcloths. Plenty of table top space in room for purse, day pack, etc. Wifi is solid, stayed connected the entire 4 days, did not have to repeat login. The cover of the huge glass mall was fortunate since it rained much of the time and there are 20+ restaurants within. The hotel breakfast offering was extensive, staff would appear instantly to refill items or help with questions. The train station is right outside and the outdoor plaza between hotel and station is covered. One of the mall exits lands you right in Old Town Utrecht - great location.

Soap and lotion were too strongly scented, perfume-y. I didn't get the wake up call I requested or a printed receipt when I arrived or when I left; the printers both not working! Staff were helpful but not particularly friendly; they don't go the extra mile to make guests feel welcome; they do their jobs.

Lovely, helpful staff on reception. The staff in the breakfast area were very polite and helpful too.

The room was small and cramped. The glass door in the bathroom was really annoying because it let light out whenever it was on. There was only one hook in the bathroom which meant that things including the towel had to be put on the floor . The floor wasn't clean in the corners either. The breakfast food area was too small which led to queues from the start. It felt very like a school cafeteria with the trays. The selection of food was poor and both the serving and the taste of the hot drinks was dreadful.

It has very kind employees,well-kept and modern designed spaces,very clean,i can say everything shinning,absolutely quiet and a very nice modern and simple entry-exit security system.The top for me,is the breakfast,everything you could want to eat and drink is available at the buffet in abundant quantity and of great quality.We enjoyed the perfect matress and pillows,once you lay down you body feels like you are at cloud and relax!Last the bathroom is gorgeus and provides you with a relaxing feeling of calm.

The basic for me is that i would like to have extra blankets to use,standard in each room so not to have to ask for them in case of need(which i needed but i didn't asked though).The heat is programmed to go only till 22 degrees and it makes all the time a very small sound like woo-woo-woo.The bedside table next to the bathroom is too small,it needs one more shelf.The trash can at the bathroom was very small and there is no brush for the toilet.Last the absense of fridge makes things a bit difficult.

Clean, good towels, toiletries and linen. Small problem with AC sorted out very quickly by helpful maintenance technician, he even left complimentary chocolate! Bed very comfortable and room service reliable. Nice breakfast, all fresh and good choice of continental, cooked items, pastries and even a waffle maker. Would definitely stay again, and recommend.

Was a bit tricky getting back into hotel later on in evening as entrance is inside a shopping centre, which lowered security gates, restricting access via one door. Not hotels fault, but a separate entrance would be better.

Location of the hotel is 1 min walk from the central station , and is located in a mall in the center which makes it very convienent for transporatation, finding food , shopping etc. Beds were comfortable and shower was good. Breakfast was good ! we had everything we need and more . There are places in the lobby to sit and do some emails / work

Desk in the room is TINY and there is no light / lamp in the desk area so catching up emails/work was difficult. Smell of the room was like hospotal / medicene in the first day , we were wondering how well it was cleaned from the people before but could not recognize any issue. We did not complain , but this can be checked by the hotel team further and considred for the future. Location designed for suitcase is not suffient for big suitcase so we had to store them on the floor

Very handy location inside a shopping centre and very close to the city centre and the train station. good silent rooms, good shower, comfortable beds. Great place for a good night’s sleep. Breakfast is also good and the internet connection speed is very decent. There is also a lobby area (where breakfast is served) with an opportunity to sit and work or chat with friends (you can buy snack and drinks from the hotel but with two supermarkets inside the shopping centre you would be better off buying outside and bringing it back).

The hotel is in the middle of a shopping centre which in the evening has some boisterous groups of young people milling about. We didn’t feel threatened as such but I imagine that not everyone would be comfortable returning to the hotel late in the evening from Thursday to Saturday. It is minor concern though. One other tip is that everyone seems to want breakfast at the same time on a Sunday morning (after 0900) so it was quite challenging to find a seat and you had to queue for the buffet and again for coffee or tea (same machine). I expect that other days this won’t be a problem.

Very close to Utrecht Centraal train station, which is not far from the centre of Utrecht, so the location was convenient. The room provided everything you would expect, good shower, hair dryer, iron, comfortable bed. Reception / bar / breakfast seating area was all in one big space, so plenty of room to sit for a drink or snack during the day.

The bedroom windows could not be opened. Air conditioning kept the room at a comfortable temperature, but I prefer some fresh air! Breakfast was very crowded. Breakfast food was ok, but coffee was from a machine. It felt a bit weird being in a hotel in a shopping mall. Don't expect nice views!

Everything was convenient and easy to get to. The city was clean and felt well managed. Walking around the city at night we felt safe. Local people were very friendly.All the parks were beautiful. Bicycle hire and cycling around great Utrecht was made very easy.

The only we both didn’t like was the sausages in the hotel restaurant. We both think they were a bit hard (rubbery). We both live in the UK and think the sausages here are much better. When hiring electric bikes there didn’t seem to be much choice in size for smaller people.

The location was excellent. Just a few meters from train station, inside hoog catharina mall, where you can go without ever going out in the open (and getting wet in case of rain). The breakfast was superb and the room was totally clean. The view from the apartment, and the fact that the windows wall was full glass made the stay even better! We travelled with our 2yo son and requested a cot. The staff was super nice about that, and helped at once with our request!

I would like the bathroom to be more "soundproof", since the sliding door had a significant gap from the wall and that meant essentially that having the bathroom door open or closed made no difference in terms of the sound.