The hotel is traditional and beautiful. The suites were spacious, comfortable and beautifully designed. The bar was great, and the cocktails were of a very good quality. Although there were a few issues with my stay, Lucy and the team did their very best to resolve the issues and ensure I had a pleasant and comfortable stay. Sometimes it’s not about the issues, but how they are resolved. I am grateful for this.

I stayed in a few different suites, and there wasn't a lot of natural light in most of these rooms, which is a shame because they are very lovely rooms. There weren't enough tables in the breakfast area outside.

Every single staff member around the hotel (reception, housekeeping staffs walking around, breakfast restaurant staffs, and even random contractors that were fixing up some parts of the hotel) were EXCEPTIONALLY friendly and kind. Definitely have the best people vibes from any place I’ve ever visited. From the very first moment we stepped into the hotel, the staffs were cheery and accomodating to any requests we had. The rooms were incredibly comfortable and the hotel compound itself is beautiful. The buffet breakfast was excellent with a strong start on our very first morning serving a delicious serving of chicharron de chancho with a side of onion salad (this was on top of all the other “more traditional” breakfast foods such as bread, cereals, deli cuts and cheese, eggs made to order, sausages, etc.). On Sunday evening, we sat in the lobby and they turned on the fireplace for us while we had our drinks. Right till the very end of our stay (5 days, 4 nights), the hotel staffs maintained their high level of professionalism, friendliness, and helpfulness. We had an amazing stay here, thank you. Would definitely recommend to other travellers visiting Cusco.

The only (and I mean ONLY) downside of the hotel room is that for some odd reason, the water from inside the shower kept on leaking to the bathroom floor outside the shower door. We booked 2 separate rooms for our group of 6 travellers and both rooms had this issue. Nothing major but occasionally the water would get soaked into the floor towel that I put down and it gets unpleasant to step on when I use the toilet. Other than that, everything was top notch!

The hotel building is lovely, with beautiful courtyards which turn it into a haven in busy Cusco. Our room was very comfortable and clean and the bathroom had everything that we needed. The breakfast layout was good and ample. The staff is very friendly and helpful. We felt supported when my husband fell ill and needed medical attention. After this, one staff member kept asking us how he is, something we truly appreciated.

We would have liked to see more vegetarian options in the restaurant menu.

The staff, location, and comfort are superb! An easy short walk to Plaza de Armas, the hotel is a lovely quiet oasis. The bedroom, public spaces, breakfast all exceeded expectations. Most of all, we commend the wonderful staff! Pleasant and helpful, they answered our questions, helped us get oriented, arranged taxis and made us feel so welcome. We would definitely stay there again and will recommend to any Cusco-bound friends. I have some trouble adjusting to altitude. The attentive staff even made that easier!

Nothing. It was perfect.

Nice hotel in an old building with many outdoor mini plazas to explore. They have a nice sitting room for guests with Coca tea 24/7. Included breakfast looked really good (but we didn’t have it). The staff were kind, helpful and accommodating.

We originally got put in a room with windows facing the street which is a pretty major artery of downtown Cusco. We requested to be moved after the first night which the property accommodated but just be aware.

Beautiful hotel situated right in the heart of Cusco. The rooms were spacious, clean and quite. The people at the front desk were awesome. They were very friendly and very helpful. For the price they charge, you can't beat this hotel.

The breakfast was just ok.They had everything but the eggs were just scrambled and they didn't have too much in the hot selection. It wasn't bad though and it would never stop me from staying there.

Excellent location, delicious breakfast, and incredible staff. Manager Alejandro Vilchez was most graceful and efficient when we had a transportation issue. The staff goes out of its way to make you feel welcome. We had a fantastic day and would recommended without hesitation. A baby alpaca visits in the mornings to greet the guests, an unforgettable experience!

Beautiful historic building, with a good location - close to the main square but in a quiet location. The staff are all very helpful. In particular we enjoyed the free pisco sour class with Roger (the hotel runs free activities everyday). They also have a baby alpaca in the terrace at breakfast time which was really cute. Rooms are spacious and comfy.

The walls are quite thin - we could hear everything the adjoining room were saying.

Clean, beautiful courtyards, comfortable bed and good breakfast included. Service staff at both the front desk and restaurant area were very helpful and attentive

Very noisy in the corridor with no sound insulation got the room. A cough from within can be heard from outside and even the tiny scratch of a walkie talkie from staff in the corridor can be heard from within. Voices in the corridor sounded like they were right there in our room

The hotel was very nice! Old colonial building or complex made into a nice hotel. We really enjoyed our stay there. We stayed there twice. The first time the room was a bit tight but the second time was much better. It all depends on the room you get. However it was very comfortable and the facilities were great. Room clean and comfortable. Breakfast was also really nice!

There is nothing not to like... I would gladly go back to this hotel.