The location was excellent, taxi took us straight to the door. Straight out in the morning and into the old city, whether left, right, or straight ahead, but the front entrance area was always quiet outside. A very quiet hotel; no rowdiness, no noise (bar some from the rear, I'll explain later) and very polite helpful staff. We very rarely met other guests apart from breakfast, which itself was of an excellent variety. The room was nice, very well equipped and decorated, aircon a must, and the bed very comfortable, and our taxi home arrived right to the minute. I would stay there again.

Only two very slight problems - and they were very slight - firstly due to the layout of the room there was nowhere to put suitcases, so they had to stay on the floor and were easy to trip on at night. We just felt that having them lying on the floor ruined the tidiness of the room! The other problem was the business to the rear of the hotel; they woke us up repeatedly throwing empty bottles into their bins or skips during the early hours, and the staff seemed to shout a lot. However, small points, and in no way spoiled our excellent stay.

Location- perfect. Czartoryski museum right next door and so many lovely places close by. And even c walkabke to train station to the airport. Large high ceilinged rooms. Clean. Comfortable bed. Clean spacious bathroom (shower curtain odd for a 5* hotel) Breakfast room welcoming.

Carpet in rooms. I understand having carpet in the hall to dampen sounds but old Polish buildings like this normally have beautiful parket flooring, which is modern now, and would probably attract new younger guests too. Windows and location of my room kept sound out but the air conditioning was loud ( like continously wind in a storm) and made getting to sleep difficult. Even when I switched it off, the sound continued. Breakfast OK and eggs great but for a country with wonderful bread, and supposedly 5* hotel it was below expectations.

We always use this hotel due to staff, comfort, cleanliness and location. Its a few minutes stroll to the main square. Very close to Maccys for a cheeky snack. The huge shopping centre...well worth a visit with its designer shops and great food hall located on the first floor are a 5 minute walk from this hotel. So its close enough to all the action, yet away from late night revellers. The breakfast is great, buffet style with hot options. The small bar is open in the evening. Drinks a reasonable price....but dont order a Hennessy XO double!! It came in at £60. My own fault for not checking prices and my lack of expertise in the Cognac section is limited! I took it to my room and enjoyed every sip with my Big Mac! If you are looking for modern, cutting edge design then not the place for you. If you want comfortable beds, big squishy pillows and dont mind the odd chap in armour gazing from you on the wall, then you will enjoy your stay.

This cozy, family run hotel is conveniently located in “Old Town” Craców. The entire staff seem very friendly and welcoming and always appear ready to assist. The interior showcased a really cool, Art Deco design with authentic vintage furniture! I really appreciated the fact that the front desk is open round the clock, as I frequently found myself out exploring this beautiful city until late in the evenings. I also liked the convenience of their airport shuttle service! They were there upon my arrival at “KRK” holding a sign with my name upon it and dropped me off at my terminal when it was reluctantly time for me to leave. It felt much more personable and probably about the same as a taxi ride at €37. Overall, a great find with a great location and very personable and friendly staff! I definitely hope to return someday! However, please try not to share this “little gem” 💎 too much, as I wouldn’t want it to loose its charm and be overrun with tourists! 😄 😉 🙏🏼

Having to leave so soon!

This is my 2nd time in this hotel and I thought I could not have a better experience than my first time! I was wrong. This hotel is spectacular. The staff is out of this world when it comes to courtesy and true delight of the guests. The location can't be better. The rooms are breath taking. Lunch/dinner at their restaurant is mouth watering (tartar and pierogi are splendid). I really can't recommend the hotel enough and I can't give enough praise to the wonderful people who checked us in, gave us a wonderful room, helped us with the transportation to where we want to go and just went above and beyond. Thank you thank you. You're a wonderful image not only to your hotel but your country.

Absolutely nothing.

Very central location while not noisy even on Saturday night. Walking distance to the main touristic attractions and to the train station. The breakfast is very good, fresh fruit, juice and smoothies every day, delicious variety of vegetables, eggs, cheese and pastries, great coffee, I only missed more choice of bread. The room was small but we came there only at night, it was nicely decorated and the beds were comfortable. The staff was very nice and friendly. We arrived earlier than the check it time and the reception staff arranged an available room for us so we didn't need to wait. The room was properly cleaned every day.

The hotel is situated in just the best location, just round the corner from Florianski Street, main shopping street that leads to the stunning main square. It's very quaint. The rooms are large but not particularly exciting in terms of decor. Always warm and comfortable. Top floor rooms have velux windows ergo no view, I'd avoid these. The breakfast was exceptional, the restaurant looks out on to the city wall as delightful. The hotel is quite small, it's essentially a space to rest and recuperate, for which it does nicely. It can be quite expensive for what it is.

Lack of attention to decor in the rooms and lobbies. It's not particularly ambient, and lacks the things that could make it excellent.

10-12 minutes walk from the main station. Hotel is located at the very top of the old town, inside the old walls, and less than 5 5-minute walk to the main square. The hotel is classically decorated, comfortable bed and a modern bathroom. TV and tea/coffee making facilities (a must for us Brits travelling abroad!). A very decent breakfast. Staff were friendly

Only a very minor point, as the hotel is inside the old town, the road outside is pedestrianised. If you wish to get a Bolt/Uber to other parts of the city, you need to walk about 5-6 minutes north to get picked up.

The trip was for a special birthday for my wife, our male receptionist noticed it was my wife's birthday the next day and upgraded our room to a deluxe room without asking which was a lovely surprise and made my wife feel a bit more special on her birthday so thank you for that .Location and breakfast was excellent.

The only disappointing thing about our stay was to do with the bed, it was not a double bed, but 2 single beds put together with 2 single quilts which is not what you expect for a double room, the beds themselves were comfortable , also the fridge in the room did not work.

The staff were incredibly polite and helpful and all spoke very good English, which was a luxury and appreciated as it would be reasonable to have to google translate to polish. The room was clean, tidy and quiet at night. The location was incredible. If you leave the hotel and turn right, you have a lot of bars, shops, restaurants, cafes and attractions, you are 5 minutes walk to the main square. We needed assistance once during our stay here and the staff helped us quickly, without fuss and reassured us.

I have no dislikes about the property at all.