Location, staff, breakfast, service and the patisserie in hotel were all amazing.. Special thanks to Conrad and Mikowai ( sorry for the spelling 😬)

Nothing .. only our garbage in the room was not taken the day before arrival.. We were outside all day long so it didn’t bother us a lot. We didn’t complain about it because we were very tired and went to sleep..

This is our first time at this hotel and I really hope we will come back here again. Perfect location to enjoy the old town and Krakow in general. Lovely staff, helpful with everything you need. Great breakfast. We were in an apartment on the fourth floor. It was perfect. The kids really enjoyed playing snooker in the lobby. Highly recommended. The hotel is in the old city but was quiet. Very clean and very inviting. Thank you very much for a wonderful vacation.

Even if I want to look for something bad, I can't find it.

The property is beautiful and conveniently located with old world charm and modern conveniences. The staff was amazing and went above and beyond to help us coordinate with the tour company for a trip to Auschwitz when the schedule was unexpectedly disrupted. They found us private transportation for the tour so we would be able to make our flight out in time. The breakfast is beyond compare and we enjoyed playing pool in the lobby area. We've been to many hotels throughout Europe over the years, and Francuski was one of the absolute best. I would encourage anyone visiting Krakow to stay here and I wouldn't hesitate to come back!

There is nothing that could have been better. Everything from the room comfort to the food quality to the hospitable service was outstanding!

I was very pleased. I don’t think I realised just how stylish and fun the decor was from the initial pictures on the listing but the location was great so we booked. The place was super cool. The hotel was really fun and a nice mix of old world and stylish modern accents with the decor. It’s super central. Right in the heart of the city. Feels very safe. The buildings around it are absolutely beautiful. You are a very short walk from the pedestrianised city centre which is beautiful in the day or the night. It felt very safe and there were tonnes of things to do right on the doorstep. In fact we arrived at the hotel and without even checking in were recommended a wonderful restaurant a mere 10 second walk from the front door which turned out to be a wonderful experience on its own. Very handy as we were starving. The hotel staff were always on hand and very helpful. We are coming back later this year and will definitely be staying there again. They organised a terrific car service that made arrival and departure very seamless. I think Krakow is our new favourite city and it’s due in no small part to the excellent front of house staff, the the quality of the food in the restaurant and the overall comfort of the room. Very relaxed and will definitely recommend!

I don’t think there was anything I didn’t like about the property. I might say if you have a car you might be struggling to find a car parking space but we didn’t have a car so it didn’t bother us one bit.

The hotel is in an excellent location and very close to Krakow’s main square. It has a certain elegant,old world charm and has been tastefully decorated. Our room was spacious with a seperate living area and a big bathroom with a walk-in shower. Towels were replaced daily. Despite its location, the area is very quiet and we had absolutely no problems with noise during the 4 nights we stayed there. Staff are polite and helpful. The highlight of our stay was the breakfast. Guests can choose from a buffet of cold cuts, cheeses, bread, cakes, cereals, jams etc. Morever, guests can order one hot dish from the breakfast menu which includes savoury and sweet items. The eggs benedict are simply divine!!!

Nothing - everything was perfect.

Pros: great location in the heart of old Krakow, everything within walking distance. Amazing old building, allows you to really touch history. Overall a good hotel, great restaurant which is definitely worth a visit. Quite varied breakfast, good quality. Very professional staff. Tours and trips can be organized directly from the hotel, which is convenient.

My room was ok but not great, quite small and the windows overlooked the wall. The bed was quite hard and after the first couple of nights my back hurt. A big minus is the cleaning of the room, to be honest there was dirt in many places and it was obvious that some parts of the room had not been touched for a long time. The housekeeping staff never vacuumed the carpet in my room during my entire stay. Very weak AC, the room was often stuffy, but you have to make allowance for the fact that the building is old. Another important point specifically for me, I don’t know about others, I think it is unacceptable for a 5-star hotel to have flies swarming on the plates with food at breakfast. This really puts off your appetite and does not look worthy of a hotel with such an excellent reputation.

I recently stayed at H15 Francuski Old Town and had an exceptional experience. The breakfast was a highlight, with the Eggs Benedict being absolutely unbelievable. The service was consistently polite and attentive, making my stay even more enjoyable. The room was spacious and comfortable, providing a relaxing environment after a day of exploring. The hotel's location in the Old Town is perfect for sightseeing, with many attractions within walking distance. The hotel also boasts a fantastic restaurant and a lovely coffee shop, both of which I highly recommend. Additionally, I booked day trips to Auschwitz-Birkenau and the Salt Mines through a company recommended by the hotel, which were well-organized and deeply moving experiences. Overall, H15 Francuski Old Town provided an excellent stay with top-notch amenities and service. Highly recommended!

Beautiful hotel with excellent facilities, fantastic food with stunning presentation. Complimentary champagne on arrival went down a treat! The staff spoke fantastic English and were super helpful. A few minutes walk and you are right in the square, superb location and all in all a wonderful stay in Krakow!

The bar was closed but we were still able to access drinks via the restaurant. However we werent aware of this in advance. The pillows were a little uncomfortable however the bed was very comfortable!

The rooms were big. It was a quiet place next to the city center. The valet parking was comfortable. The staff were extremely nice and helpful.

I saw an image of a pool (I didn't read about the facilities), there wasn't any pool in the hotel. The breakfast was not rich, but we were staying on off-season, and maybe it is expected (different countries have different expectations). If you arrive by car, you must enter the restricted area of the city center. The claim is that you can tell the police that you are a guest and it will be OK. Luckily, the police didn't ask me anything.

The property is exceptional, and the staff is exceptional, too! The breakfast was delicious and was served in a beautiful dining room with a sweet attentive staff. It’s a very comfortable hotel and I would most definitely stay again.