Great location in the heart of Horta. The staff was very helpful especially Hernani who called SATA at the airport to change our flight when we couldn’t get through to the website. The breakfast buffet had many choices. The beds were large. We had a beautiful view of the harbor and Pico.

The hotel is missing some modern amenities like USB or accessible plugs by the bedside. The hotel seemed a little tired.

This hotel is wonderful! Probably one of the best hotel-stays we've had while traveling around the Azores. The room is super spacious, beds are excellent, the balcony is a big plus. Bathroom is great, shower pressure is good, provided products are of high quality. The breakfast is very varied and fresh, and everyone at the hotel is super helpful. Would definitely stay again!

Great stay for 3 nights, the staff was very nice and helpful. Special thanks to Jessica and Hernani, who reserved one day before arrival a tour of the island for me...and let me have a free late check-out! When I return to Horta, I'll stay here for sure again! Best regards!

Amazing hotel close enough to the port yet quiet and comfortable. I was able to check in a little earlier as a room was available. Both the breakfast and dinner are good value for money and varied. Open also to non guests, with a buffet available if enough people are staying at the hotel. The room and common areas were very clean. Parking is available close to the property however it can get busy during the week.

Nothing that I can think about!

Very clean and comfy room. There was a bathtub in the bathroom. Balcony was overlooking the sea. The breakfast was nice. Overall, it is an older hotel,but they try to keep it in good shape.

Large variety of options however the same thing every day

Staff could be more welcoming or accommodating to people who arrive near/at closing, or with special needs like a senior with health issues or a child. As they seem to annoyed by any inconvenience.

Location and views of Pico are amazing. Parking was very easy and available close to the property. Breakfast was lovely

Our AC would turn off after 5 minutes of running so it was quite hot in our room. Also the WiFi was very weak.

The hotel has a good location (slightly above on a slope), very spacious rooms, diverse breakfast, friendly and helpful staff.

The room heats up quickly without the air conditioning on, the balcony door is difficult to open, and despite mentioning it several times, no one was sent to repair it.

The view is fabulous!! also the workers were very agreeable and accommodating. Our room was spacious. Loved the breakfast

The beds were pretty hard. The location affords a fantastic view but if you are not fit or older, it’s challenging. I walked up the hill twice and then opted to take taxis back from downtown. it would be no problem for the young and athletic but I’m almost 80 and a non athlete….. so you can see I did manage and would always consider again as the view is priceless.

Hotel staff where great and friendly. Rooms where clean and a fantastic view of Pico. Balconies great feature. Beds where comfortable and good WIFI. Was too cold to use pool but looked very inviting to spend an afternoon getting some sun.

For people staying longer than 3 days, breakfast becomes a bit boring, same thing every time. lots of tourists using hotel from around the world and maybe the local city of Horta could use this location to offer tours and advertise its attractions. It seems staff take for granted that we tourists all have a plan and in many cases it is not the case. For example google showed many restaurants open in the area on Sunday and they where closed.