Very friendly staff and great location in downtown Horta. The rooms on the road side are relatively small, but comfortable. Bathroom has all it needs, but is likewise relatively small. Some maintenance may be carried out.

The (excellent) downtown location comes at a price: good night rest is not guaranteed when a festival of sorts is organized on the village square right next door. We had three nights of blaring music until 2AM in the morning. Very good ear plugs are a necessity in such a case and even then it is not easy to block out the noise.

We first had a normal room, but these were really a bit small. For 50 Euro a night extra we got a suite, which is like an apartment and has a separate bedroom and a big balcony. You have a spectacular view on mount Pico and the harbour. The staff are very nice, the building is an old fort and the entire feeling is one of a Spanish Parador. To be honest, I believe this is one of the few luxury hotels on Faial (but I did not visit all the others:)). When you leave, there are plenty restaurants and bars in walking distance. The restaurant of the hotel is also very good, but the menu is very very short and did not change during our stay. We got a later check out without trouble.

We were in the low season and there was no service whatsoever during the day, except I guess at lunchtime. But as I said, there are pubs across the street. I personally did not like the coffee so much, but that is a matter of taste. This is really a very nice hotel.

The location was great over looking the marina and fairly central. Short walk to some nice restaurants and bars. The staff were all very friendly and nothing was to much for them.

Pool opening times could have been a little later especially as it was still in the sun.

Center of town. Location is excellent for boat or diving trips. Small historic property.

Rooms facing the back (not sea view) are very small. Sea view rooms are better. Breakfast is nice but could be improved. Did not offer early check in.

The hotel is beautiful and they upgraded me and put me in a beautiful room with the most wonderful view.

They have music in the lobby that is very loud! I could not sleep for a long time! They should not have music in the lobby.

The hotel is located inside Horta fortress, an amazing location. It is right in the city centre on the main street overlooking the harbour and Pico island with the volcano. It has a nice swimming pool with the same view. There are some parking spots in front of the hotel.

The hotel is expensive, especially for Azores standards and for that price you could expect something better. It is probably not worth to spend such an amount of money, you can find similarly nice properties in Horta at a much cheaper price.

A stunning and well-preserved fort right in front of the sea with spacious and impeccably clean rooms with private balconies, an outdoor swimming pool, and a delicious breakfast with local products from the Azores.

Nice location in an old fortress with a beautiful view of the pico mountain! Good breakfast and facilities.

The bathrooms were rather small, the rooms sometimes smelled a little dusty due to the old building but which was much better after opening the windows.

The balcony and the few from the hotel room was amazing. You see the sea, the sailing boats and the mountain Pico on vis a vis island, where behind the mountain the sun raises every morning. The bed was very comfortable and the breakfast has a big selection. Location perfect vis a vis Supermarket, Restaurant and direct at the harbour, where the whale watching and other tours can be booked and start.

Breakfast was wonderful, with an abundance of choices offered. My knees were sore after some hikes and the staff was able to provide ice for me. We also were easily able communicate with the staff.

Can’t think of a thing that I didn’t like.