So convenient to train station and a lot of good restaurants around, especially if you prefer Asian food. We had a high floor with a great view and the welcome gift of chocolate and port was thoughtful and fun. Having the elevator was also handy for the amount of luggage we brought and my father’s mobility issues.

Fish tanks in lobby need cleaning. We did breakfast buffet just once. It seemed chaotic and food was just so-so. We tried the cafe next door though and that was even worse. So good breakfast options were limited in my opinion.

Location couldn’t have been better. Indoor shopping mall with multiple floors, food, court, and restaurants, connection to the Metro, movie theater , train across the street, buses, taxis and walkable to many attractions. The hotel itself is on a main street with views of the city or water views, which are amazing. The staff is wonderful and Maria was very helpful and kind. The beds are comfortable. I had a single serving of Portwine and chocolates in my room . Comfortable bathrobes and slippers. The beds are so comfortable.. breakfast is offered with some packages. I did not have that but look forward to my next day where I will try it.

Nothing

EVERYTHING! GREAT location, friendly & professional staff & clean rooms! THANK YOU for the welcome chocolates/pastries/red port 🙏🏻

I don’t want to get anyone in trouble. We all need our jobs to support our families. I noticed a few things: —>hooks by the bathroom door were too high for me to reach (I’m only 4 feet 11 in😒) —>small area of mold/mildew (?) by the bottom front in shower —>sink faucet was slightly loose —>toilet flush pressure was not strong…it took 3-4 flushes to clear (no, it wasn’t #2 either 😒)

I really liked the large and very comfortable room. Comfortable bed and pillows. Room was not too hot or cold, and noise isolation was excellent. I only heard traffic when I had the window open. I picked this hotel for the proximity to Oriente station (and the airport), but the nearby river was a nice added bonus. Ample hot water and good quality shower products. Having an armchair in the room made me choose this hotel over another nearby hotel, and I'm glad I did. The breakfast room was nice and big so I never felt crowded or rushed.

Nothing I would mark the hotel down on, but I did have the housekeeping parked outside my room one day, which caused a bit of noise for a while. This is part of staying in a hotel though. The complimentary snack on arrival wasn't really to my liking. Maybe the hotel could have an option of asking guests if they would like one or not prior to arrival to avoid potential waste?

The view from our room is spectacular. The staff were very attentive, polite and doing their best. They always clean up the room and refill beverages. The toiletries are delicate and have a very nice scent. Bed is so comfy and room is quiet. They even gave us wine and cake for my birthday (Thank you so much 😍) For breakfast, you have to book the schedule, which I can understand for them to organize the bulk of guests. The location is so good , very close to metro (Oriente), bus and train station. You can go easily to the center, airport, sintra, etc. In summary, our stay is fantastic. Indeed, a place where being happy is effortless.

The room was spacious (we got a free upgrade to the river view) and the bed comfortable, though it was surprising to see a very unsafe window that could be easily opened at the 14th floor, which could let a kid or adult pass through the unguarded outside.

The parking was really small, tight, and difficult to use. It also wasn't initially obvious to find. The electric charging spaces are also very narrow and charging speed is slow (45 km/h) and requires you bring a type 2/mennekes cable. Finally, breakfast options are very slim, and though we'd scheduled our breakfast time (they ask for it, and it's a rather short 45min window), we had to wait 10 minutes to get in, as it was too crowded. Staff isn't always easily available, friendly, or useful, unfortunately.

Quiet sleep, even on a area which can become very busy and noisy! Very clean room. We got a free upgrade to 12th floor with a fantastic view over the river! Thank you! It made our stay very special! Room was extremely well equipped and with a lot of nice touches as welcome gifts as well (sweets, notes, crayons and coloring paper, coffee/tea, and even an indoors-bicycle on the room!) Small details but altogether it made the stay very pleasant.

Minor detail, gluten free bread requested at breakfast for celiac needs, was really not good (heavy, hard, tasteless...maybe change supplier?), but we were happy that at least they thought on having an alternative, so thanks!

Good big room with all the facilities that we needed. Staff was very polite and super attentive. The housekeeping staff was also very very nice, they always treated us very well, the rooms were extremely clean!! That was a great team work.

We booked a twin room, and we got a double bed, no problem, but we prefere twin bed as we are friends. There was an Asian airline crew members at the breakfast one day, they were not nice with the other guests.( not a hotel/ staff problem, just a note) Also: At the check out the front desk staff asked us if we consumed something from the mini bar, which we did NOT. They believed in us, as our room as not checked to garante that we were actually saying the truth.. so we left the hotel. Since we did not leave any garante such as credit card or money deposit, in case we were lying what would you do? The hotel would be in loss, and wasting money, since there was no way to have them back. (This is not a bad review, I am just genuinely curious, as not everyone is sincere)

Location near the mall and Oceanario is great for family with kids, breakfast was good, not excellent though. The room was recently renovated. Rituals amenities were nice.

The room was renovated, however the bathroom was outdated, extra light is definitely needed. Pillows were terrible. The glasses in the breakfast were dirty every morning, I also found a dirty fork, on the last day my husband even showed the staff that the glasses had lipstick marks. Not acceptable.

We had a room on the 16th floor with river views , the views were out of this world amazing, the bed was huge and so comfy, also some lovely welcoming gifts. Breakfast was fabulous, they have set breakfast times you choose an option, for example we had 7:45 to 8:30, it really works as the hotel is incredibly busy. The staff both on reception, in the restaurant and bar were so professional and helpful. The house keepers were great. The hotel is in the perfect location, with the train station across the road, as well as a massive shop centre across the other side, restaurants everywhere, short walk to the water and aquarium. Tapas is a must.

There was nothing we disliked.