room breakfast

When I booked and paid, we chose the hotel because there was a pool. Two weeks before departure we were informed that the pool was being renovated and therefore unavailable. I tried to get some recompense for this but there was no gesture of goodwill from the hotel. As we had bad weather, a pool would have been great. I don't usually pay for a booking in advance and I won't again as the payment was non-refundable if I had cancelled. Bad show, although the hotel, staff, breakfast were all very good.

The room was perfect size, we had a tiny balcony facing the mountains with lovely sunlight in the morning. We had a bathtub which was a great thing on top of the swimming pool that the hotel offer. Breakfast was very tasty and had a variety of things from different types of bread, some fruit, cold meats, cereal, typical biscuits and beans and eggs, among other things. In late march, was easy to park around the hotel and the staff was really helpful with recommendations for dinner.

Great location in Porto Moniz. Love the honour bar for late night water. Breakfast was acceptable. Check in/out super easy and quick

Courtyard facing room means you hear all the people having breakfast at 7am quite clearly. Only having on key card for the room electricity means one cannot charge devices while out and about. Pool facilities under renovation but we knew that going in Small fridge in room is VERY small and while a nice convenience, it being tucked into a cupboard means it doesnt get cold and probably bad for the fridge.

Although I find it on the pricier side for an overnight stay (comparing price/quality to what I have paid in other establishments), considering we are in Porto Moniz, I think the price is justified. Porto Moniz, with its marina, stunning natural swimming pools and nearby islets at Praia da Ribeira da Janela, is very popular with visitors to Madeira, and all these attractions, along with the restaurants, are just a stone's throw from the hotel. So the location is superb. Again, the reception deserves special mention - the room I was initially given faced the car park with minimal sea views (as I only paid for a side sea view). Having had a tough day, literally walking all day in the rain from Serrado, I asked if I could be moved to a higher floor or a room away from the car park so I could get a good night's sleep. The manager kindly gave me a room with direct sea views (also thanks to low season availability), for which I am very grateful. The quality is exactly what you get from the description and pictures. Loved the special touch the staff made with the extra toilet roll - first time I have seen it :) Breakfast was tasty with plenty of choice and the staff were really friendly and easy going. For dinner I avoided the pizzerias and seaside restaurants which seem to cater mainly to the tourist crowds. Instead I had a great Fruto do Mar salad at this lovely bistro called Conchinha nearby - with a balcony with a great view almost all to myself (the bliss of travelling alone!).

The room was spacious, clean and very comfortable. We enjoyed having a big terrace that had a nice view on the ocean. The breakfast was delicious with various options to cater different tastes. Location is good and staff are friendly.

The hotel was under renovation during my time of visit which meant that facilities such as the "Lounge Bar" or "Game Room" were closed due to constructions. We were not bothered by construction noises, we never heard them.

The location is great. No problem with parking. The stuff was very helpful. Room is big and clean.

The bathroom had a problem. The water temp changed all the time from burning hot to warm which made the shower very uncomfortable. The bed was a bit hard for us. And the air conditioning is a bit small for the size of the room and made a periodic annoying sound. The isolation from outside noise could be better.

Very central (located very near to the bus stop), near to plenty of restaurants and the two lidos. Friendly staff and very good tasty breakfast. We had an amazing view of sea (and the rocks) from our balcony.

Lots of ants crawling inside the room, on the bed, up the furniture etc. Our balcony is very very small (barely able to fit the small table and two chairs). Sauna and steam facilities not opened during our stay either but we expected this as it's on the FAQ before our booking.

The hotel is close to both natural swimming pools. The breakfast was excellent and the offer was wide. There was peace. The hotel parking lot is a great advantage because at the time of arrival the public parking lots in the area were crowded. The staff was very nice and helpful.

We did not have a kettle in the room. Unfortunately, we could not try the indoor pool or the hotel bar as they were under renovation.

There is a massage offered for extra fee, the receptionist could arrange if for me for the very next morning we arrived (we arrived after 7pm). I would really recommend! The receptionists were helpful. I dont know why would anyone critise the breakfast (except the coffee...) because it was indeed very good with a wide variety. The tea is Tetley! One day I wanted to try all the things and selections but could not manage. We had the sea view room, we could hear the sound of the waves and it was facing towards the rock pool. Porto Moniz not a bustling city, it is more a small town so it was very quite around the hotel, despite right next to the promenade. There is a small general shop one street uphill. The hotel room was a standard hotel room...The bathroom was nearly half the size of the room. There was a balcony with table and chairs. There were shutters and double curtains. Of course extra blankets and pillows are there. They made our beds everyday.

I would advise not to use the underground parking unless you have a Smart or you are a very experienced Madeira driver. It is very tight and narrow to go down and come up. We always had free space on the street behind the hotel. The hotel has an open air parking lot too where was always space. Considering Madeira is specialised for the outdoor tourism (having wet or smelly cloths) would be good to have moveable cloth-hangers so one can dry things at the balcony or in the bathroom more comfortably.

Perfect hotel in a perfect location. Love this small hotel with spacious high ceiling rooms, functional bathrooms and comfy beds. The Hotel is almost opposite the Restaurante Vista Mar which serves delicious Madeiran local cuisine. We love this quiet hotel and all the staff are delightful.

Could have done with a socket on my bedside ‐ only one socket was provided by the other bedside table therefore only my partner could use it. I had to charge my phone by the TV.