The manageress and all the staff, on reception as well as in the restaurant plus the cleaners were very helpful and friendly.

Sadly the beach across the road was being de-stoned in readiness for the summer months and it was very noisy and disturbing throughout the whole week. We were unable to really relax and enjoy the balcony which should have been a quiet and peaceful space. Obviously this was not a direct fault of the hotel as it was a public renovation. We experienced the same two years previously in May 2022 when we stayed at the same hotel for a family wedding. We had loved the hotel then which, despite the noise, we chose to return.

Cleanliness and room service is the biggest advantage. Beautiful view from the window, comfortable bed, spacious rooms. The food is delicious, everyone will find something for themselves. Delicious bread, fresh fruit, hot and cold dishes. Very clean canteen. The location is another plus. Great as a place from which you can get everywhere on the island by car. The hotel is located on the street, but it is not passable, so it is not noisy. In the immediate vicinity of the guarded beach and restaurant. Beautiful sunsets.

The biggest disadvantage is the lack of parking. We booked this hotel because it offers parking. As it turned out, there were only about 20 parking spaces. There was no day when any were free. There are free parking spaces in the area, but when renting a car I would prefer to have a private parking lot and not worry about the car being left on the street. Very weak wifi signal in the room.

everything apart from the bar not being open throughout the day. beautiful room with a view & balcony, lovely food.

every time we went to the bar if was closed but we were told the receptionist would get us drinks of we asked. We only needed soft drinks nothing major & we always waited until there wasn’t anyone at the desk. After the huffing & puffing & eye rolling from her, she then slammed the drinks on the bar. Very rude!

The hotel exceeded the expectations, the staff was very friendly and helpful, also flexible with various asks. They allowed us to early checkin at 10am instead of at 2pm. Is good for travelling with kids. Liked the pool and sauna and terrace. The room had a lot of space. Dinner buffet may seem expensive, but is a good option to go to with toddlers, is free for small kids.

WiFi was quite slow we had to use phone internet isntead. On some days the quality of room cleaning was not sufficient, e.g. the floors were not cleaned.

Really comfortable and clean hotel with all the amenities one would need for a stay in Madeira. The room was very clean and the beds were comfortable. We didn't get to use the indoor pool and spa facilities, though they looked clean and well maintained (it was very hot in July when we stayed so we were outside or in the natural pools which were cooler). The staff was really nice and the location right on the beach was impeccable. Would stay again for sure!

The rooms need to have a card key inserted in order to use the electricity, so that's a note during the hotter days as it was tough to keep the room a decent temperature while.we weren't there. Parking is a bit tough when busy cause the garage fills up quickly. We left early to take some pictures one morning and I left something in the room, and when I went to go back into the hotel all the doors were locked. You're not able to enter the building with a code or key card so I had to knock a bunch on the door before someone came and opened it for me. Not a big deal but annoying.

This hotel is in the best location of Ponta Sol. It's right in front of the beach and around the corner from 3 or 4 really good restaurants/bars. Our room was spacious and had a window out to the beach, which we opened and sat to enjoy the view. Most importantly, the two ladies at the front desk were very friendly and helpful. The breakfast was excellent with hot and cold options, and they even have a chef that will cook you something to order. In terms of attractions we did the tranquil and scenic walk to Madalena do mar (45min) and the two Lavadas (moinho and nova).

Unfortunately, the beds are single beds. It would great if they offered a proper double bed option.

Perfect location with a beautiful view, large rooms, comfortable beds, very clean. A quiet neighborhood. Tasty breakfast but almost every day the same. You can order pancakes or an omelette with toppings. The hotel has a small gym, an indoor swimming pool and sauna, and a terrace on the top for sunbathing. Friendly and helpful staff. You could leave your car in the underground car-park for free. The evening with Madeira dances was very nice. There are bars and restaurants around the corner.

A kettle, cups and sachets in the room would be a great convenience. Also put spa robes and slippers for going to swimming pool in room.

Excellent location and lovely views. Breakfast very good and plentiful. Beds very comfortable.

Most of the staff were lovely but the young lady receptionist was grumpy. The main problem was the pool was so cold it was unpleasant to swim in. This was our fourth stay here and the pool has never been that cold before. I onnly received a reply to my request for a cot after we had stayed ( although they did supply a cot)

Very friendly and helpful staff. This is a perfect location for visiting other parts of the island. Rooms were very spacious, sun terrace on the roof, gym, sauna and swimming pool free of charge. Free underground parking, although spaces were limited. The hotel is located on the sunny coast (rain is rare), there are few restaurants and cafes around. Nice and quiet place.

The only small thing i didn't like was the swimming pool location. It is in an open space in the reception without any sliding doors or something like that. It would be perfect if there was a glass door.

excellent and various breakfast. Good option for dinner too. Ponta do Sol locality where the hotel is placed is very nice around Christmas -New Year time. Rooms are big and very nice. Excellent ocean view from room window Pool and sauna is a plus in the winter season.

The subterrain parking place could become crowdy if the hotel is full, and the access in-out could be difficult.