location and staff

paying for parking? really not good at the price a car should be included- VERY disappointed at this charge. And then to say there is a charge for room safe? are you kidding me? 150e plus a night and want to charge to use a room safe?? nuts! it’s security it’s not a nice to have. if something stolen as it’s not in safe think of damage to hotel reputation and the hassle and time dealing with incident. I find it completely incredulous this charge is being expected. not acceptable. no mention of parking charge or room safe charge on booking.com website info.

Room was lovely overlooking the pool. Very good breakfast, lovely staff. Location was perfect. we walked everywhere, went to Islas on the ferry, walked the town and really enjoyed the History and everyone was so helpful.

A small thing but when we looked at the book in reception advising what to do and see it was only in Portugese. A colour map would have been helpful with some information in English. I always try to speak a little of a local language but I'm not at all fluent. The history of the area I found in visiting was in English but I feel a little more information in the hotel would be a help.

Central location and walking distance to everywhere in Tavira centre. Good breakfast selection.

There apparently is parking at the hotel but for an extra cost. Otherwise you need to park in the road. Apparently summer is chaos, so not sure whether you would find parking. No coffee station in the "4 star" hotel room when you wake up, disappointing. To use the in-room safe is an extra charge per day. No towels or cleaning material in the gym. Breakfast room is very dark. No tables for couples or for 4 people near the windows/doors facing the pool/garden area.

It was in walking distance to the river, shopping and restaurants. Great pool and good breakfast.

Would of liked a shower instead of a tub. No iron and paid for parking and safe. Also any extras charged to room could not be charged to cc and wanted cash.

The property was in an ideal location and extremely clean and comfortable, The pool was lovely and there were always loungers available. Generally the staff were friendly and helpful.. when several of our group became ill they were very kind and attentive and did everything possible to make us comfortable ..

We didn’t particularly like the breakfast room and we believe it would have benefited from some outside seating with parasols to brighten it up. Although the poolside bar was very nice and the pool food satisfactory.. sometimes the staff were stressed out and we were left waiting on several occasions for service and food.

The location was great and we had an upgraded room for no charge. We asked for a kettle, and within a few minutes, the staff sent one up with some fruit. The balcony was great as it overlooked the pool. Mostly British people were here and they were not friendly.... we are Canadians. The breakfast, as everyone has reported, was great...Staff were great, and no dislikes at all. Not the least expensive place to stay, but well worth the experience, as we stayed for 5 nights.

Nothing

Good facilities and a nice sized room. The breakfast was very good. Staff at check-in were very helpful and let us leaveour bags securely as we arrivedin the morning, well before check-in time. It is a big hotel that caters well for groups. We asked for a kettle and cups and these were provided free of charge. There was a charge per day for use of the safe and for the car park.

Some of the reception staff lacked friendliness. Communication wasn't great - it would have been useful to have times for meals etc. written in the lifts or in the rooms. The water went off one afternoon and when it came back on, it ran brown. No information was provided by the hotel to advise guests of this. During the early part of the year, a lot of repairs and refurbishment happen which meant noise from a crane outside and a lot of cement dust in the car park. Again, there was no acknowledgement of this by the staff.

Breakfast was great, but very busy at all times. Fantastic omelette (credit to Lourdes!) Kitchen staff worked hard and bar staff very friendly. Fantastic pool and poolside entertainment. Adequate little gym, but a bit small. Housekeeping was very attentive to out needs.

Corridors very hot and stuffy in summer. Very poor à la carte menu in restaurant. En suite bathroom needed a little more cleaning, and better lighting in bedrooms. Locks were broken on patio doors when we arrived.

Location. Space. Excellent breakfast. Comfy beds. Parking.

The TV in both our rooms were frustrating and not working properly. The screen kept going back and this was after the manager came and checked the cables. We gave up. A good hotel like this almost always has tea/coffee making facilities. Vila Gale had the ‘kettle service’ but it was not as convenient.

Location Wonderful pool Lovely floor in the foyer

Not much