The staff on duty at the late night time of checkout was very efficient and professional/courteous. The breakfast buffet was superior to any hotels breakfast we have ever had. Can’t say enough about the freshness, variety and tastiness! Such a pleasant surprise after a long day of work and travel the day before. As far as the accommodations, they were clean, very updated and comfortable. Thank you so much.!! such a pleasant experience for medical class working Americans!

Our table at breakfast was not exactly clean nor was the kitchen floor however it was not so bad that it outweighed the above mentioned positives.

I liked the location and the amenities.

The front desk staff was phenomenal both in the morning and the evening. I had an issue with some of the staff that was cleaning up during breakfast. I was fixing my food and I sat my plate down and went to get a fork and came back and one of the ladies threw my food away, and you could clearly tell it was a full plate of food. When I asked her about it, she had a nasty attitude and proceeded to tell me that she did not do it when I watched her, scrape my food off my plate and put it in the trash. I understand things happen, but it would’ve been nice if she had just been accountable for doing it instead of lying about it.

Location.

No isolation and all exterior noise and doors opening and shutting were annoying and disturbing. Although breakfast was very good, the same menu offered every day for clients staying 4 days was not acceptable. I know we live in an era of cell. Phones, but many times returning the hotel, we found front desk staff on the cell phones without even acknowledging that we entered the hotel and passed right by them.

Breakfast is a big improvement. The staff front desk is amazing. It's a great location for everything in Athens. Easy parking. I see the improvements that were made since Coivd and the addition of staff to restaurants and front desk makes for a fast check-in and out. Thank you!

Bed mattress needs to be upgraded and the sheets need to be replaced, I have been coming to this hotel for the past four years and the mattress feels the same. The sheets are also a little dingy and must be replaced with newer ones.

Clean and comfortable beds and restroom. Rooms are spacious and have nice sitting area, cabinets, and refrigerator. The breakfast was excellent and the best at any hotel I have been to. They had many gluten free options, multiple dietary options. The food was great! Very convenient walking distance to downtown restaurants and campus at UGA - Go DAWGS! Parking was easy in their garage. Staff was very nice and the property was well managed.

A bit pricy but hey...for what we experienced it was truly worth it! No microwave in rooms. Our room (304) had a broken wire shelf in the shower but was not a big deal.

I needed a place close to Athens Piedmont Regional Hospital and it was super convenient for that. The staff was very helpful, from front desk to the Restaurant/Bar staff. When I knew I would be arriving back after the restaurant closed they placed an order for me to be ready to pick up when I arrived. The food onsite was really good and saved me since I was keeping crazy hours tending to the hospitalization of 2 family members at the same time.

Communication about breakfast hours, Elevator, and Parking procedures would've been helpful. Never did figure out how parking worked. I had to get buzzed out every time or I would've been charged

From the time we entered, we felt welcomed! The staff were incredibly friendly, the rooms were pristine, the beds were extremely comfortable, breakfast was organized, and the food was great! Obviously, walking distance to everything downtown and to campus. The rooftop bar was awesome for watching the sunset. I highly recommend Hyatt and cannot wait to stay next time!

comfortable beds, easy (paid) parking on site, kitchen open late, exceptional breakfast , walkable to great dinner spots

when the staff came in to clean our room, they left a dirty rag in the bathroom and the sink had some weird pink and orange substance all over in it. looks like they got distracted while cleaning and maybe didn’t come back to finish?

The breakfast spread is impressive! From waffles to bacon to quick bites like apples and nutrigrain bars, they have something for everyone. But the best part, it's available til 11! No more dragging yourself from bed to grab a bite in your pjs before the unholy hour of 9 a.m.

Everything was clean, parking was included, they have a great rooftop bar and a little pantry to pick up a bottled water or a snack on he go. If I really had to reach for critiques I'd say the heaters on the rooftop weren't spread out and ready to be used by guests, but I'm sure a staff member would've helped us to move and use one if we'd asked. And I didn't see toothbrushes avail for purchase in the toiletry section which, naturally, was the one time I'd forgotten to pack one. Again, these are the tiniest little details that in no way detracted from a fabulous stay.

Great location, Parking was sufficient for the type of vehicle with trailer I had, rooms were clean, great view from my room, would recommend this place to friends and family to stay in if ever in Athens on vacation.

The only thing I would critic is the water pressure. Most places I have stayed at have great water pressure for the shower. This place hardly had any pressure for that clean feeling of taking a shower.