The property has surprised us from the size of the room, amenities inside, to sumptous breakfast with many choices of foods and etc. Pool was good & safe and our son enjoyed it a lot. Superb thai food in Sabai Thai. Staffs were very accommodating and friendly. Location is very central and has neighboring restaurants and food market (walkable areas). Overall, it has exceeded our expectations. Thanks for a wonderful eid staycation experience.

Minor observations during our stay, there is a not so desirable smell near the ground floor elevator. maybe because of the water in the fountain something. It just didn't smell nice.

The room was kept clean and nice. My requests were considered so it was indeed a wonderful first time for us. Didn't know that they had 3 pools (outdoor, indoor and wave). Food was great! We had the half board so we were able to taste the delicious food for Iftar and delectable buffet breakfast. Overall it was a very nice staycation for me and my husband.

Since it was Ramadan, the restaurant was quite full when we went down to have dinner and guests kept on coming. We were asked to wait for sometime as we have no reservation even if we informed them that we are hotel guests. Until the manager came to where we were waiting and informed us that our table is ready, which was like 20mins after. I told him that there should be a dining reservation already for those who are staying in the hotel. I think it was just a busy time for them. But I hope that they will improve on this part.

There were significant delays during the check-in process. After waiting for an hour, they finally managed to provide me with one room, but requested additional time to prepare the other room. Despite giving them more time and even leaving for three hours, I returned to find that they still hadn’t prepared an acceptable room. The room they offered smelled very bad, and they needed nearly another hour to arrange a replacement.

Given the inconvenience caused by the delays, I expected a higher level of service from a hotel with considerable industry experience. Unfortunately, the hotel’s only response was a brief, impersonal apology through the app’s chat feature.

customer service profoundly exceeded my expectations, something I haven't experienced in many recent 5-star hotels. From the very first day, the staff demonstrated an outstanding commitment to hospitality and customer care. Upon booking through Booking.com and mentioning my allergies, the hotel proactively initiated a WhatsApp communication with their Food and Beverage team. They inquired about my dietary needs and discussed options they could prepare for me, ensuring a seamless and personalized dining experience. Additionally, the reception staff went above and beyond to assist me when I needed a hairdresser and their salon was closed for renovations. They diligently arranged for someone to come to my room, which was greatly appreciated. The excellent service extended throughout the hotel, from the restaurant to the pool area, where the staff continued to be exceptionally welcoming and helpful. Furthermore, the comfort of the bed in my room added to the overall outstanding experience, ensuring restful nights. In conclusion, the best aspect of this hotel is undeniably its staff, complemented by the comfortable accommodations. I was genuinely surprised and delighted by the level of care at this larger hotel, and I would highly recommend it to anyone looking for outstanding service in a welcoming environment.

Here's how you might express the less favorable aspects of your stay in a balanced and constructive way in your hotel review: --- . Firstly, the chairs in the hotel restaurant, although functional, lacked elegance and could greatly benefit from an upgrade to enhance the dining ambiance. Additionally, the noise levels, particularly from children during the weekend, were notably high, which somewhat disrupted the otherwise serene environment. Managing this aspect could improve the experience for all guests seeking relaxation.

I don't have personal opinions or experiences, but based on the collected reviews, the Westin Doha Hotel & Spa seems to be a well-regarded property. Guests appreciate its central location, cleanliness, and service. The hotel's amenities and commitment to sustainability are also frequently mentioned as positive aspects. Overall, it appears to be a popular choice for travelers seeking comfort and convenience in Doha.

I was dissatisfied with the reception staff's service on the 29th and also today during my checkout. Specifically, when discussing the refund of the 10 QAR deposit, the staff member seemed dismissive, implying it was customary for customers to leave it with the hotel. I insisted on the refund, as the receptionist on the 29th had advised me to collect it upon departure. This inconsistency and the staff's attitude were disappointing, especially as I needed to collect all my funds before returning to my country.

Clean. Staff were very friendly and accomodating Room was comfortable. Good choices on the tv There was a woman chef who was brilliant. 2 night my children struggled with the food and she cooked them something different. That was so lovely of her.

The dinner time buffet wasn’t to mine and my families taste. A lot of the food at lunch and dinner was the same.

I had a wonderful experience at this hotel during my stay in Doha. The cleanliness of the facilities was amazing, and the staff were exceptionally friendly and eager to assist with anything I needed.

I truly couldn't find anything to dislike about my visit. I highly recommend this hotel to anyone traveling to Doha, especially considering its convenient location near the airport. A fantastic choice for a comfortable stay!

The location of the property is the best

I asked for a twin bedroom, yet they didn’t give me a room for two.. and when I asked them again they told me to pack my bags for moving to the new room but when I packed my bags and called them they said no we dont have a room.. Another thing is that there is a chlorine smell in the hallways that is not good

Everything. Staff was friendly, hotel was clean (rooms, restaurant, gym, spa), the room was spacious and very quiet, house keeping knows how to clean a room, the food in the restaurant (breakfast and dinner) was not only excellent but also extremely varied (daily).

Nothing

Beautiful resort with lovely pool areas. Very large and modern rooms with a stunning bathroom. Towels at the pool are provided as well as bottled water which is a nice touch. The staff were all excellent, room service was quick and delicious. Check in was fantastic - special thanks to the Maroccan receptionist who made me feel very welcome after a long flight and a 5.30am check in.

The Location - you can't just wander around as there is nothing to explore or any shops around. The Resort sits along a major road. In saying that - a quick 5min taxi trip for AUD 4 and you can reach Souq Wafiq. Taxis have to be paid in cash though.