It's 10 out of 10! I'm absolutely delighted with this place. Impeccable service, top location and my Room 402 is definitely the best. Ok, it's small but Room 402 is very well designed and it's quiet and self sufficient. I didn't use their laundry facilities but it's useful in case you need it. Now, the service and support are no less than sensational. Andrew, Shannen and Ryan really deserve to be acknowledged for their dedication. I was initially apprehensive about the digital keys, etc. Honestly, it's ok. These guys are clued up. You call, in less than a minute they will respond. It's one of the best hotels I've stayed. Truly recommended. Thank you Shannen, Andrew and Ryan. Until next time!

Leaving 🤣

I stayed at 'Heritage Collection on Arab' for a single night. After the reservation on Booking.com, I was added to a WhatsApp group, and all the instructions & details on my stay were briefed clearly. The instructions for mobile check-in were also debriefed clearly. On the day of the check-in, I managed to get through the front door, but there was an error on the mobile check-in app for my phone's Android version. However, a staff member was present and he handed over a physical room card, so I could use it to open the doors. The hotel is situated in a central location on Arab Street and with a couple of minutes walk to the Sultan Mosque. It is easily reachable by public transport & Green & Blue MRT lines are within 10 minutes of reach by foot. My single studio was on the 2nd floor and it was accessible through the elevator. The room was small but had everything required for a perfect stay arranged in a very orderly manner. The bathroom was clean and hot water worked without an issue. Towels, soap & amenities were available. The complementary laundry service was very useful as well (there was a washing machine & a dryer on the same floor). During the checkout, I was able to keep my luggage to be collected in the afternoon. It was simply a perfect stay in Singapore.

I liked the check-in and check-out via the Heritage App. The communication was clear and fast. A good hotel for a solo traveller. Location is also great. On walking distance from the big malls.

The bed could be too small if you are a tall person. My room was on the 4th floor and the bed was under the sloping roof. My feet touched the roof some times and im 172cm

Really close to the city centre, in the Arab neighbourhood, next to the mosque. Metro station within 7 minutes walk and the area fest quite safe. If you're a fan of Turkish cuisine, this is the spot. And if you want to go out, there is a very hip street with plenty of pubs 3 minutes away.

Loud in some evenings due to the next door dancing classes studio and the bathroom had an unpleasant smell, probably coming from the pipes.

Location was very easy to find, close to MRT station and bus stops—smacked right in the centre of Kampong Glam neighbourhood. Seamless check-in process. Divina, Shannen, Mae and Ryan were extremely helpful in giving clear guidance for pre-arrival and when receiving me at the premise. They were all very responsive via WhatsApp. The rooms are very clean, space efficient, I slept very well.

None for me. However, the wall-to-wall bed might be a little too short for some guests so best to ask and check before booking. I'm 5'2 and it was just nice for me, but can't imagine someone 5'5" being able to stretch their legs fully without their feet touching the wall.

The accommodation was very nice and clean. The room was a bit small, but that’s something you’re usually aware of in advance. The location was also very convenient, with a direct bus connection and just a short walk to the nearest MRT station. All in all, there’s nothing to complain about regarding the accommodation. The staff, on the other hand, was exceptionally positive. Communication was extremely fast and reliable, and everything was taken care of, including special requests. Special thanks to Mae, Divina, and Ryan. You made my stay in Singapore very pleasant and a truly great experience.

The room is very cozy. It's like I'm staying in a school dorm with complete amenities! +++extra for the complimentary laundry machines! Much appreciate Anj, Divina, and Ryan for providing all the information I need before my check-in time and they informed that I can do early check in since the room is already available. Area is very accessible! A bit of a walk from the mrt station and bus stop butl still close enough. Also, It is in the center of restaurants, souvenir shops and Haji Lane is very close!

I'm not sure if it's only in my room but there's no trash can in the toilet. A small one would be great!

The communication was excellent. Divina, Shannen, Mae and Ryan are truly good at improving the "guest experience" and very polite communicators. When I needed an additional bedsheet (the bed cover is too heavy unless you keep the room very cold) they quickly left one in my room. Thank you!! I was also pleasantly surprised that the washer and dryer were free to use and they also provided powder laundry detergent. Thank you!

The room I booked was extremely small, my fault, so if you can afford it go for the bigger room. The Digital Key on my Android 15 phone did not work. Thankfully they had a Plan B in place and provided a physical card key. Thank you!

I had a very pleasant stay! The hotel is located in the heart of the historic Arab street district - literally in the middle of it, walking distance to all the restaurants, cafes & shops, buses and metro stations. The studio room is very nice, you'll find everything you need there. Even though it's pretty small, for one person it's just enough for short stays. Check-in process was smooth and easy and communication was always super quick and friendly. Special shout-out to Divina, Anj and Ryan for making my stay so memorable! I had a very late check-in due to my flight yet they helped me out every step of the way, as well as being able to leave the bags after check-out was also super helpful. Thaaanks, team!

We spent 3 pleasant nights at the « Heritage Collection on Arab » hotel. First of all, the location was superb, in the heart of Arab Street, really close to Haji Lane or Bugis Street and many other attractions. This allowed us to take full advantage of our few days in Singapore. The room was small but sufficient for a few nights and very clean. We even had access to the washing machine and dryer for free. I was a little reluctant about digitisation but we were welcomed in person by a staff member and also the communication was very fluid on Whatsapp and they made sure we had everything we needed. Many thanks to Divina, Anj and Rayan