The facilities catered to our family's needs. The pool and kids play area were a big hit. I loved the gym and spa. The hotel is absolutely beautiful and the breakfast was amazing. We enjoyed the fact that it was walking distance to ION mall.

There were no robes in the room and the outside of the room at the balcony didn't get cleaned.

I like the fact that they had a balcony and the bed was super comfortable, the staff were very friendly and attentive . The breakfast was super good and a lot of varieties .

One of the bath robe provided in the room had a tear on the backside and they have stitched it and provided it for the guest wear . A 5 star hotel , stitching their broken bath robes !!! Really ? That much cheap? I wouldn’t expect this from ShangriLa properties !

Got a very good deal for the junior suite which came with lounge access where we enjoyed very nice drinks and canapes in the evening for adults only on weekdays.

We took the junior suite since it has more room for my family of 5. The staff told us that this was a special exception (only max of 4 pax allowed in the room) and if we come back the following year we would need two rooms since we are a family of 5. But it wouldn't make sense to be separated on a family staycation and my children are still very young. We did not even request for any additional beds and were fine to make do with the existing bed arrangement. I think the information could be delivered in a more sensitive way that makes sense for a family with young children.

It was very clean and the amenities were excellent; the rooms and pool area were beautiful and the water feature was magnificent

I thought 2 coffee machines in the breakfast dining area was far from adequate when you are paying alot of money for a 5 star hotel you shouldn't have to queue for a table or for a coffee

Beautiful hotel now and even more so back in its day! Staff were friendly, helpful and well presented. There is a gift shop selling all types of chocolate treats and savoury breads and danishes. Prices where surprisingly very reasonable. The room was spacious Tower Wing King enough for 2 adults and a child. The bed was very comfortable with the room facing the pool. The hotel also gave us a kids sofabed on request. Amenities were enough for our 4 day stay, complete with a coffee machine and plenty of teas to choose from . We travelled during Easter, my daughter was given a goodie bag at check-in & had an Easter quest to do and given a prize upon completion. There was also a nice chocolate bunny waiting for her in our room. My daughter loved the pool, splash area, the bubs club (looks small from outside but once inside it's huge) and lastly the baking class with the chef cooking some delicious treats for us. Our staycation included breakfast and we found the continental selection was perfectly laid out with lots of hot/cold drinks to choose from. There was also a separate kids area (bakery class room) where children can grab their chosen food and naughty treats. The Spa was very relaxing and professional. The gym (mixed) was great and ample equipment for all to use. We had a good time enjoying the jacuzzi, sauna & steam rooms. This area is separate male and female only areas. We will definitely stay again for our next trip back to Singapore, great location and easy access to local shopping centres, walk or $6 taxi.

The only small things we noticed were that in places it looked a little rundown. The sofabed in our Tower Wing Deluxe looked slightly sun damaged and a bit tatty. The room is in an odd shape and some furniture could be placed differently. The room decoration looks old. Pillows are extra large but really soft, even with two each it only felt like one. The jacuzzi was worn in places with fibreglass coming off. But these are my findings and won't affect your stay one bit.

Lovely, spacious room with a great outlook. The pool is lovely, both to swim in and to sit beside for dinner. We loved the Waterfall Italian restaurant. The staff were knowledgeable and very helpful and the service, meals and wines were all top class. We also enjoyed the on site gardens. The buffet breakfast is fabulous, though pricey.

Nothing - everything was great. Potential guests do need to be aware though that it is a self-contained resort some distance from the main city and there is no public transport handy.

One of the most beautiful hotels in Singapore, it was a wonder and delight to stay here. I loved that the hotel was immaculate, and had lush gardens incorporated all around. The main pool was fabulous and had two shallower sections for small children. We loved that for Easter the whole lobby was decorated and children were given chocolate easter bunnies on the sunday. We utilised the free shuttle bus to the shopping malls on Orchard Rd regularly.

While the hotel has every amenity you can think of (e.g children's splash park seperate to main pool, kids play centre, buffet breakfast) all these cost you additionally even though we were guests of the hotel. The children's splash park was fun, but guests only had free access for half a day, then after that you had to pay. The other thing we really struggled with was getting a taxi for a family of 5. The lobby/entrance staff only helped with opening doors and luggage but not ringing up or hailing taxis. There were 3 separate occasions we were not able to get a taxi for at least 20-30 mins. For a luxury hotel they really should have a staff member there to assist guests with taxis.

Breakfast was a great spread! They really tried to cater to our preferences for vegetarian food - bravo! Just a suggestion, maybe they could hire more staff or improve the arrangements to make the experience even better. The room was super cozy and conveniently located. Keep up the great work! :) Oh yes, one more thing - this is a family hotel...loved every bit of so many kids around ;)

Not much to say here. Some small (ignorable tidbits here and there) stuff. Maybe one thing they can improve is to keep veg and non-veg separate to improve hygiene. Maybe they can make that coffee (or a drink) availalbe at the lounge later than 10 pm :)

The room was very comfortable for a family of four with a double-sized sofa lounge in the room. The towels were refreshingly clean with each housekeeping change. The doormen were awesome and helped us out a lot as we arrived really early and left really late on our arrival and departure days. We felt bad we couldn’t find the individuals to tip each of them. The breakfast spread was great. My kids loved the shumai

We were not impressed that both the pool and chi body spa closed at 8pm. This is too early! Our kids were really disappointed they couldn’t swim for longer. We had to make a choice each night for nice dinner or pool as we got back from daily activities at around 7:30pm

Just a ten-minute walk to the busy Orchard, with a bonus shuttle bus for added convenience. A great place for families, my kid had a wonderful time in the splash area while I caught up with friends in the lobby. Comfortable rooms, friendly staff, and a thoughtful breakfast with coloring paper and pencils for kids. The breakfast selection is excellent, including a made-to-order laksa station. Overall, the price you pay feels fair for the service you receive.

One downside: access to the indoor playground costs an extra $47 if you’re not in a family package room, which feels a bit overpriced. We also received a lot of emails before check-in and found the advertising and prompts to click on things a bit overwhelming. Overall, a lovely place for families and a great experience. We will definitely come back for our next stopover in Singapore.