Room was very clean and beautiful, breakfast was great. Hotel overall is very beautiful in the style of old castles, so very nice old style, especially the place for breakfast. The hotel is consisted of several building and all are connected through passages which is fun experience. The hotel also has beautiful backyard park and seating are outside with great view over Karlovy Vary.

I was there in August and room was very very cold. The staff talks by deafult to me in russian, which i dont like as this is Czech Republic, so why everybody talks to me like I am suppossed to know russian? The water in pool was a also a bit cold.

I stayed at Hotel Bristol during the Karlovy Vary International Film Festival and the location was very convenient for all the venues. The room was quite spacious and had all the equipment I needed. The hotel is a huge complex and besides breakfast I hardly ever met anyone, so there was a lot of privacy as well. The reception staff was very helpful and friendly.

There is one central reception for all the buildings and getting there requires a walk uphill with your luggage (unless you have a car or get taxi).

The staff is exceptional, the place is wonderful, the treatment is great.

The food was not good. The same dishes during two weeks. The presentation of the dishes could be better. Cooking is also not at the level.

Location was spectacular with wonderful views. The decoration of the rooms and the hotel and general were incredible. You get the feeling of how this area felt like over a hundred years ago when Russian aristocracy came to vacation in this region.

Moving around within the hotel was very complicated. We got lost trying to get from our room to the reception. When we came back to the hotel later that night, we also had a hard time trying to get to our room.

The location was really great. The Spa and swimming pool were also nice. Although during the reservation I was told that all the park places are already booked, the hotel staff managed to give me a parking place just in front of the hotel which was quiet comfortable.

There was some dirt around the corners of the room and in the toilet. the breakfast was not that great. There were only two coffee machines giving services to the guests of 5 hotels of Bristol group during breakfast. That means the coffee machines were always crowded and half of the time out of milk or coffee.

we were there due to its wellness and breakfast: it is always on really nice level. for its price it’s cool place and really good rooms

it isn’t the fault of hotel, but there were a lot of guests who didn’t use a shower before sauna or pool, who also used water in sauna that was forbidden, also guests put their new born children into the pool.

The website was room, and customer service was quick to help with my questions. They even handled my special requests without any issues.

Personal was friendly and helpful.

location is great, the food is good.

Perfect location, outstandingly clean!

no one speaks English.