Step Town is a great little hotel. Not ultra-modern, nor in a high-profile location, but it's very central for getting to all areas and sights of Kigali. The panoramic views across the city hills from its breakfast area and first-floor open balcony space are magnificent. I could have happily sat there for hours. My room was small and basic, but everything worked as it should (good wifi) and it was very quiet at night. Staff at the hotel were friendly and attentive throughout my six nights here. Overall, a happy good-value stay, and it's undoubtedly the first place I'll check if I have the pleasure of visiting Kigali in future.

For the price paid, there's nothing more I could have reasonable wished for.

We stayed in a triple room which was huge and very clean with a great shower. The beds (two singles and a large double) all had mosquito nets, although we didn’t see a single mosquito while we were there! Big selection of tasty meals and drinks available from the restaurant and a nice view day and night, you can sit inside or outside and they were very understanding of food allergies. We felt completely safe at all times, including walking from the hotel to the centre and to the genocide memorial. Best of all were the staff, who were very friendly and helpful, including arranging transfers for us to and from the bus station (also providing assistance with purchasing bus tickets to Musanze), storing our luggage and teaching us some words in the local language. We would definitely stay here again.

Taxi drivers may not know it, but in our case they just called reception and got directions (or you could have a screenshot of the location on your phone just in case).

I recently had the pleasure of staying at Step Town Hotel, and it exceeded my expectations. The warm and welcoming staff, coupled with the very clean rooms and breathtaking views, made my stay truly memorable. Very important for me, in this price category, that it is clean, the shower works well (hot and cold), a nice bed, availability of good food and bevareges aswell as being located very central. Here I found it all. On top I was treated like a family member. Just great! I can't wait to return and experience your hospitality again.

The staff were great. Very friendly and couldn't do enough for us. They made us feel very welcome. All the prices were excellent for the room, food and drink. The room was large. The food was great. Nice views and convenient walking distance to the CBD and Genocide Memorial. Plenty of communal space.

A bit of maintenance is needed on a few facilities, in particular the shower head brackets and the sliding doors.

The hotel has a wonderful terrace that looks out over a valley: I typically worked there, and ate breakfast and (often) supper there too. The staff were very welcoming, and most accommodating (e.g. on the last day I checked out, and left my bags at the hotel; they offered to let me shower when I came to pick up the bags). The location suited my purposes. The chef makes very nice salads. Breakfast - I chose coffee, omelet, toast, and fruit - set me up for the working day.

Although central, the hotel is on a dirt road that is poorly lit at night (but safe nonetheless). On foot, it is a 15-20 minute climb up to the center of Kigali. The room and bathroom were functional, but not particularly modern.

Very kind and helpful staff, lovely balconies with views across Kigali, good breakfast and comfy bed -quiet too. I enjoyed my stay. Kind staff waited up for me to check out at 12.30am and made me coffee to take in my thermos, and ensured I got in my cab to the bus station.

It could do with some maintainence - new signage, new menus (these are dog eared and dirty) and a face lift for the reception area because it presents as quite run down and tatty - but this could be easily fixed quite inexpensively and greatly improve the atmosphere.

Room was comfortable with mosquito net and hot water. Hotel is well located about 30mins walk from the genocide museum and with a great view. Breakfast included fruits, toast and choice of omelette. Staff were extremely friendly and helpful. Hotel also contains restaurant and conference accommodation. I would stay again.

Rooms are a little simple and outdated, but clean and comfortable. There are not many restaurants close to the hotel but you ca eat at their restaurant.

Step Town Hotel is an excellent place to stay — clean, comfortable, and welcoming. The atmosphere is peaceful, and the staff are incredibly friendly and helpful, making you feel right at home. Highly recommended for a pleasant stay.

The only downsides for me were the location and the breakfast, which could be improved. Overall, still a pleasant experience.

The service here was really wonderful! Even shortly after booking our stay many months in advance, John Yves offered to help me and my friend with a logistical challenge we were trying to solve for a portion of our trip. The extra effort he put into that request was super appreciated! When we arrived in Kigali, our driver (I believe his name was Frank?) was very patient as we experienced a slight delay during security processes on the way out. He also took the time to point out some of the points of interest during our drive to the hotel. Everyone was very accommodating during our stay. The front desk team volunteered to store our bags for us while we left for a day trip in-between nights at this hotel, and they also helped me to secure Rwandan franc currency denominations for a collection. Thank you so much for all your kindness and service!

Can't think of anything!

I had a very comfortable 2-night stay at Step Town. The hotel is not far from Kigali city center, & the area where the hotel is located is quiet, safe, & has nice views over Kigali. The staff was warm and very welcoming. The room I stayed in was clean & comfortable, and the place had a relaxing vibe. This was perfect as I was very tired & sore coming from my strenuous gorilla trek in Uganda just the day before, then crossed the border from Uganda to Rwanda the next day. This hotel was exactly what I needed for my much-needed rest. The onsite restaurant serves breakfast, lunch, & dinner. The breakfast that was included with my room was plenty & delicious, with eggs, toast, fresh fruits, fresh coffee, & juice. They have a good menu selection so I ended up having lunch & dinner here on my first day. The food & service were excellent. Wifi on the property, including the room, was also excellent. I highly recommend this hotel to anyone staying in Kigali for a couple of nights or more.