Great place to stay, and close to the airport. The free shuttle service to the airport is a great touch as well. The cafe/ restaurant is very good and in terms of service the best we got in Guatemala during our stay.

The rooms were lovely, and super comfy big beds. The toiletries provided were of good quality. The hotel staff were very friendly and helpful. Can't comment much on the location as we arrived late at night, just stayed at the hotel and left early the next morning for our flight. But it was only 10-15 minutes uber to the airport. And our uber driver said that it was a safe neighbourhood to stay in.

The food at the hotel restaurant doesn't really match the vibe of the hotel. The hotel feels fairly fancy and new, whereas the restaurant is more of a cafe. We were hoping to have a nice dinner with a glass of wine after a long day of travel, but the only dinner options were pizzas and burgers, and there's no alcohol served at the restaurant.

Comfy beed, good bathroom, excellent breakfast and very friendly and helpful staff. I found its location to be very good, because it mixes a quiet neighborhood with being very close (3-4 blocks) to spots that have lots of restaurants, bars and entertainment. Free Wi-Fi works but can be improved.

I would recommend to ask for a room that is a little further from the road (is not a main one, but still has its share of transit), as a way to diminish noise at night. They did not allow me to pay in dollars with my credit card, which I found annoying and kind of strange, because they pretended to use a exchange rate higher than the actual one (as most hotels do). Luckily I had cash and paid in $, but be aware of that.

Everything

No complaints

Elegant space with plenty of green spaces within a quiet location enabling you to hear the sounds of nature. The rooms are tastefully decorated and the staff are just lovely. Complementary fresh coffee when requested in the morning was another nice touch.

Unfortunately located close to the airport, so you do hear flights at a distance, but that maybe due to us leaving the window open to listen to the birds. Smoking wasn't permitted in the building even in open spaces, having something in a corner of several open spaces within the hotel would be highly appreciated by guests that smoke

One of the best beds we slept on! The room was spacious and comfortable, bathroom had amenities like shampoo, conditioner, body lotion and shower cap! The reception and the night porter were also very helpful as we arrived late with our toddler! We had a lovely breakfast at their rooftop terrace! We were travelling as a family and La Inmaculada Hotel definitely fulfilled all our requirements for a hotel in Zone 10 in Guatemala City. We would definitely stay there again and recommend it to any other traveler or families!

We did request a travel cot in the room but that was not provided. The room had an extra bed queen size that my daughter slept on but that wasn't safe for a toddler.

It was a pleasure to return to La Inmaculada after our trip to Tikal. This time we stayed at a suite, actually Suite # 14, which was great with one exception: Hot water would take about 10 to 12 minutes to reach the washbasin and shower... Front desk service was great. Actually, Don Leonel, the doorman, deserves a special mention! He is a a true gentleman, extremely helpful and respectful. Thank you, don Leonel!

Cold shower, as noted above. Also the extremely weak, lukewarm and almost tasteless breakfast coffee. However, this appears to be a generalized issue in Guatemala, according to my experience in Tikal. Actually, when I mentioned that I was so disappointed with Guatemalan coffee to a taxi driver, he said "Guatemala exports excellent coffee but we do not have a coffee culture!" La Inmaculada would certainly be an even better hotel if its restaurant could offer some good, decent, breakfast coffee to its clients!

One of my favourite stays in Guatemala. The 'tents' (more like mini lodges) are dotted along the hillside, so you have the privacy of an Airbnb but with lovely staff who are always willing to help you out (food, transport, even helping me when my laptop charger broke). Watching the sunrise from bed every morning was magical, and despite it being Guatemalan winter I was never too cold - the blankets/bedding provided keep you warm. Yes, you have to climb a few steps to be afforded these amazing views and seclusion, but everyone should be more than capable of doing this. An easy 10 minute walk down the road into town, or a cheap tuktuk ride on an evening when its dark - this was never an issue. The showers were super fresh and had a great supply of hot water, which is hard to come by in many places.

Nothing! I would love to stay again in future.

Nice hotel with a garden where you can relax if you want to have a break. Located in an area with great restaurants and nearby the shopping mall. The breakfast (omelette) is delicious. The staff is super nice from the receptionists, to the security guy, to the guys who prepare the breakfast. Thank you to all of them. I will definitely come back again here. Special thanks to the friendly and helpful ladies at the reception, Fernanda and Allison, for arranging my transportation to Antigua.

Front desk and doorman service were excellent! Breakfast options were good but coffee was terrible.

Breakfast coffee was extremely weak and always lukewarm. It would quickly get cold. It was simply undrinkable! Thus, one morning I asked for a cappuccino, which was brought to me in a huge mug. It was also lukewarm, weak and with virtually no foam. I managed to drink about half of it. Since cappuccino was not part of the regular breakfast, I was charged extra for it. I should have returned it.