Great location Expensive would have expected breakfast for the price Free parking Staff very attentive Huge room Comfy beds Shower fantastic Good selection of snacks Bottled water a lovely touch Pool table a great addition

WiFi a bit sporadic Some areas in need of a bit of tlc but to be fair decorating was on going while we were there so fair play No breakfast (extra) - for price would have expected it to be included Bar not open to residents till 5.30 was a bit of a downer forcing us out when we would have been happy to spend an hour playing pool and having a drink Not made clear to what in the room was included ie water and crisps etc

The staff at reception were very welcoming. The room was clean and comfortable with a large comfortable bed and a lovely view of Loch Linnhe. Breakfast was good and the staff there, Rose Anne and Jan were warm, friendly and efficient, dealing with requests without a problem. We also ate in the restaurant on the Friday evening and again the food was good, obviously an experienced chef, as was the service. It is an easy walk from the hotel into the centre as it lies at one end of the main street.

We would have liked drinkable water from the tap though we were given plenty bottled water.

All the staff and team was very nice, helpful and they really wanted to make our stay as perfect as it could be. Especially Rose Ann and Jhan and also another lady at the reception when we arrived. She advised some places to visit around the hotel. They were always positive and helpful.

Restaurant : On the evening we arrived, we decided to eat at the hotel restaurant. The food was really not good. I took the vegetarian noodles (today's special). The vegetables (brocolis) were burnt and it was all drowned in soya sauce. I ate 3 forks in my plate and I was obliged to send it back. Jhan (though not the cook and not responsible for it) apologized and took it off the bill so I did not pay for it which was highly appreciated. The other dishes my family took were flavorless. Only the cocktails were good. Honestly, it's the second time in my whole life I can't eat a dish in a restaurant, I'm not difficult and I usually eat even if it's not extaordinary but it was really impossible. Rooms noise : We hear a little too much what is going on in the rooms around.

Smooth check in process Lovely colourful decor in reception area. Loved the turquoise chairs. Room.was what I paid for ie double room with loch view at the side of the hotel. Again lovely decor; very clean and contemporary. All I needed including tea, coffee and bottled water. Complimentary chocolates a nice touch. Thank you! Also complimentary toiletries. Clean white towels. Pristine. Great shower - good water pressure and nice and hot. Some wear and tear on the bath but also clean and I have no issue with that as reducing waste and re-using - better for the environment. Comfortable sleep. Hotel quiet from 10pm. I chose to have breakfast in the lovely dining room. Great selection of meats, cheeses, pastries, toast, fruit, cereals, juices, teas and coffees. Hot food too. My poached egg was perfectly cooked. Thank you. Exceptional service from Rose Ann - friendly, professional, efficient, helpful, very customer focused. And smiley too!! ☺️ All in all a great stay. 🌟🌟🌟🌟🌟 Thanks to all.

The staff were exceptional, extremely polite and keen to ensure our stay was very comfortable. Rose Ann in particular took the time to remember our names and room number even though we were only there one night as part of our walking trip along the Great glen way. Would recommend to anyone as a comfortable clean and friendly place to base or stop over from. It's fab to see older hotels having some money spent on decor and an effort made to make the entrance areas and rooms look different from most of all the other generic hotel foyers.

All the network rail vans taking up the entire car park and making it difficult to park as they had used two and sometimes three spaces.

The room was quiet and comfortable. The bathroom was clean and functional. The treats left in the room (coffee, tea, hot chocolate, cookies, crisps, sparkling water) were fun and appreciated. The location was good - it was an easy walk from the bus/train station that brought us along the whole length of the High Street.

We were in a room at the back of the hotel that was not serviced directly by the lift so we had to navigate some stairs in a musty smelling corridor before arriving at our room. The room, however, did not smell.

We were met at reception by a very helpful lady, named Vanessa who practices hospitality with a capital "H". She was friendly, asked how she could help us, made sure on numerous occasions that we were good, had useful advice, a great sense of humour, and was the best hotel service representative we have met in the past three weeks of traveling about the UK. The room was beautifully and tastefully decorated, had great light, a window that could open, and in addition to the the standard coffee packets and tea bags there was a small chocolate on each bed and cookies, as well as a bottle of water. The room was comfortable, beds were great and the price was very reasonable. We've stayed at two other chain upscale hotels on our journey and their service and accommodation does not hold a candle to Muthu chains. We stayed at the one in Oban and were equally impressed with the excellent receptionist and the quality of the room.

It was a bit of a walk (about 15 minutes) from the bus and train station but not unreasonable.

The staff were very pleasant and attentive, particularly Rose Ann and Juan, who were exceptionally helpful and welcoming. We stayed half board and had evening dinner in the hotel. The quality and portion sizes of the food was excellent. The dinner was particularly good value for money

The only criticism I had is, sadly, one common to most hotels these days. There was no safety mat for use inside the shower. These seem to have been withdrawn during the Covid pandemic and never brought back. Probably now more due to cost cutting than any other reason. Small cost saving, big hazard.

It's in a great location and close to the places we wanted to visit. Vanessa from the reception team was superb, she went above and beyond to ensure our minds were at ease when we ended up arriving to check-in a lot later than expected (11pm due to our hike taking a lot longer than we planned) we thank you for that. She had the room key ready at the reception and all the information we needed.

The only downside is the car park is not very big, we had a little trouble navigating it even though we were in a tiny car (still eventually found a space at the very very back amongst the larger vehicle parking)

This is a very nice hotel, a little outdated in some areas but being refurbished for the upcoming season. The rooms were comfortable, spacious with a beautiful bathroom, fab shower. Bed was comfortable but rather large for us. We had a beautiful view of the loch. Staff ... Ros Ann was running the place so efficiently, with a smile and impeccable manners. Nothing was too much. We had breakfast, 10/10 great choices - compliments to the chef! Our stay was only one night, longer next time.

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