Great location next to the Shangcheng Road subway station in Shanghai's business district, large size of the room - idea for a family 2+2, comfortable bed and free amenities and drinks in the room plus laundry room that can be used free of charge, also possibility to leave suitcase after checkout for late departure

Lack of English speaking stuff which can be workaround with translation apps on your mobile phone with internet - from my experience it seems to be a common gap in China

I am particularly grateful to the front desk staff Miss Nian Qing who was very helpful to my family. She took the extra mile by helping my family to book the hotel room when Booking.com cancelled my booking without prior notice. Miss Nian Qing is a very efficient worker who executed her work with such a high degree of accuracy and speed. With her arrangement, my family stayed in this hotel very comfortably and she has reversed the bad experience caused by booking.com.

Located just beside the metro, very convenient. Areas like People's Square, The Bund, and other significant localities are less than 20 minutes away from the hotel. Also close to a few shopping malls and 24-hour convenience stores. Service was great, the staff helped us out when we tried to find a travel adapter, and also gave us a small farewell gift after we checked out.

Nothing much, really. It was a pleasant stay.

Nicely warm decoration and the environment is clean. Food is good with various options for its size. Location is perfect having Lujiazui Center nearby, you would find lots of great restaurants inside.

Sizable rooms, with a modern design. Fast internet. Staff was helpful.

Slight smell from the smoking floor at times.

Very close to the subway

WiFi

Location

Very convenient

- the reception/receptionist was helpful and very kind. I could check in 5 hours earlyer and check out 3 hours later than I expected, without needing to pay "half a day" like in other hotels.

- I was disappointed with my window. The room I had was different from the room I could see on pictures when bookong. I had two small windows that couldn´t be opened. Just one of them I could partly open, just for 5 cm, not more. The room would be great for 400 USD per 7 nights, but I payed 747 USD per 7 nights and it seems to me much for plain hotel room.

Good location with nearby eateries and 7-11 convenience stall.

No gym facility

Good location

Staff check in very slow. The room door have problem, after card scan very difficult to open the door.