The welcome was great, the staff were really pleasant. We got a lovely room with a sea and mountain view. It was our wedding anniversary and there was a nice bottle of cava in the room. They were very thoughtful. Breakfast was good and the Thalassotherapy spa was very relaxing. We used the spa every day. The location was great as it had a beach, walks, several restaurants and some nice bars in the immediate location. Plus it was a 20 minute drive into the centre of San Sebastian from there.

Nothing.

The woman at the check in was beyond delight full and very helpful in all areas. Really lovely welcoming!

The rooms were clean and spacious and the daily supply of bottled water was a nice touch. The majority of the staff went that extra mile to help with issues and requests. The breakfast selection was very good and with quality products, however, the lack of variation became a little monotonous after a few days. The spa was very relaxing after a long days walk and the local beach on your doorstep was great for a bit of surfing and body boarding. The location of the hotel was 20 mins from Orio station and an easy commute into San Sebastian/Zarautz. There is a good pizza/pasta restaurant directly across the road as well as some excellent fish restaurants in Orio town centre. We would stay again.

A couple of the bar staff could have made a bit more effort to be friendly! The air con in the room was a little out-dated

Nice and clean. Right In The Middle of SAN Sebastian and Bilbao.

Lovely room with views of the river and sea! Breakfast was amazing, and the spa, and the hotel team were great! Will repeat!!

N/a

the salt water “Thalasso” therapy baths are some of the best that I have seen- clean, well maintained, excellent options for treatment, fantastic facility. Salo, the massage therapist, is an experienced and knowledgeable professional- top notch.

Nothing.

My stay at this hotel was enjoyable, especially because of the excellent Thalasso facilities and its proximity to the beach. The staff were very attentive and made us feel welcome throughout our stay.

The room was on the smaller side, and I found the car parking to be quite tight and expensive. The breakfast was also a bit disappointing, with bread quality not up to the standard I expected.

Beautiful Hotel Beautiful spa Amazing staff Amazing Location love the beach

wanted to say a massive thank you to all the staff Sarah in the Spa, Sarah was so lovely Reception ladies were amazing and helpful too we really enjoyed our stay here and will definitely be coming back Thank you

Breakfast was excellent, as was the marine experience we enjoyed at the hotels facilities. Bedroom was perfect, bed was super comfortable and the staff couldn’t have been more helpful. Super underground parking. Would we stay again - yes without a doubt! Great hotel

All was perfect!

The quiet, the location, the institute is very good with highly skilled masseuses.

Not a huge issue but a possible improvement. Asking clientele if they'd like a man or a woman as a masseuse before the treatment. Just to offer the choice.