Since arrival, I've been greeted by the most friendly, helpful and great staff. Both at the reception and at their restaurant. The room and all of the facilities were super clean, very modern, spacious and comfortable. The location is very central (ca. 10m by walking from the station), yet not loud/crowded/busy. It's calm and pretty. Their wellness/pool area was great, it was clean and relaxing. The food at their restaurant surprised me positively - it was very delicious and they had great cuisine. Everything went super smoothly, and I can recommend the hotel to everyone!

I couldn't think of anything I'd have improved, really.

Clean bedding, great view of the lake.

Caution for those who are sensitive to insects. There were quite a few winged insect stuck to the ceiling at night, which made me consider changing rooms. I ended up catching them with tissue paper.

Welcoming staff, comfortable bed, beautiful view, central location

Breakfast choices were limited and staff working breakfast quite rude about you coming to breast at 9.30am when it finished at 10am. They pack up promptly at this time, not even able to make a cup of tea at 10.01am. We had a hybrid car that we wanted to charge, not able to do this. They had the charging stations but not working. Staff did try to fix this for us but unfortunately not able to be resolved. Spa facilities nice, clean, however spa not hot. Elevator also broke on our last day, so unfortunately had to carry our bags down from the top level for check out. Wasn’t a huge deal but slight inconvenience.

The staff was very friendly and extremely helpful with ideas on places to visit, how to get there and what to expect. The location was perfect. Very accessible to everything. My room had a balcony and two other windows, all looking out the the mountains. I loved it. They provided a robe and slippers which was way more than what my expensive hotel in Zurich offered. They have an indoor pool, a hot tub, a sauna and an outdoor area to relax on a chaise lounge. They also offer a lot of outdoor seating for dining or cocktails. Breakfast buffet was really good and the staff was very attentive. They offer full dinner or a la carte. I had a chicken salad that was incredible. I thought it was a really great value for all that they offer.

The only thing I would have changed were the sheets. They were a bit on the rough side. Other than that, everything was great.

Great staff: easy to communicate any concerns or questions (I had a few about how to navigate the passes I had paid for) and they are very accommodating and very friendly. Breakfast: if paid for, is a great buffet breakfast. Salmon, Bacon, eggs, toast, cucumbers, tomato, and pineapple were my go to. You also had a selection of cheeses and fresh/dried fruit. I didn't end up using the sauna or get a massage, but it is there as an option after a good, long hike!

Though it was never advertised or promised, the room could've used a fridge.

The pool and spa are a cut above the average for this standard of hotel. The pool is quite large and the whirlpool and sauna are excellent. The set-menus at dinner are well prepared and enjoyable, and the portions are generous. The staff were very friendly and supplied our daughter with more when needed, and also with great desserts. The hotel is close to the railway station, the First-Bahn and very close to a ski-bus stop, so it is easy to get to the lifts.

We really enjoyed our stay at Park Hotel Schoenegg. Suzanna at the reception gave us very warm welcome and was always ready to assist us with our questions and needs. We really enjoyed the breakfast. There was a variety of breakfast options. Our favorites were the bread selection and the yogurts. The staff at breakfast provided good service. We used the facilities after a long day of hiking. We especially liked the sauna. We would definitely love to come back to stay next time we are in Grindelwald.

The staff was excellent! Very attentive and helpful from check in to breakfast to bar. They made us to go lunches when we got up too early for breakfast and were always quick to ask if they could do anything. The pool and hot tub were very nice on a rainy afternoon. Great customer service! Excellent location, perfect if you plan to do First. Easy access to bus or train as well as shopping/dining options. The view from the room was picturesque!

Beds are a little firm, but that is personal taste, and I am a fan of fans in the bathroom. Nothing that got in the way of an excellent stay!

Location was amazing for first, view was good too. Breakfast was decent. I liked the feel of the room, very homely and cosy.

I think the plugs could have been located at more accessible spots. I think you should mention (put a card i. the room or something) that toothbrushes are provided (some people might assume you do not give toothbrushes as the room did not have them.)

We arrived after an 800km drive from Arras in northern France so crisps and complimentary welcome drinks were a great start. The hotel is well located and very clean throughout although feels a little dated in parts but possibly adds to an alpine charm. We also had a balcony enjoying a great view of the Eiger, which we did often. When booking, the additional price for adding dinner to bed and breakfast seemed too good to be true (£20 per person per night) so being fearful of Swiss prices we opted for dinner too. The dinner menu is simple but excellent starting with salad, then a starter, a main, desert and cheese. We never managed to make it as far as a cheese course! The main courses were delicious not least a beautifully cooked piece of salmon on a creamy linguine. We were always offered a little more by the supremely friendly staff but declined as despite being delicious we were simply already well fed. All the staff were so welcoming but Manuel and Carlos in particularly were exceptionally hospitable. They made breakfast and dinner service a real pleasure!! We didn’t get time to use the other facilities like pool and sauna so hope to return.

It felt a little outdated on arrival but this became part of the charm.