Exception staff, friendly, courteous and nothing was too much trouble . Cleanliness. Fabulous breakfast. Safe, clean area

The noise from the concert in the garden opposite. We were not informed prior to our journey ( until a text at the airport) that there would be a heavy metal rock concert on 3 evenings out of our 4 day stay. The music was hideously loud, there was no way you could sleep or relax and it went on to midnight. The hotel staff were accommodating with trying to find us a solution which did help but did not relieve the situation. Nonetheless we found out that the concerts are a regular thing from May all through summer, if we were made aware of this we would not have booked as we were looking for a peaceful break.

The location of the hotel is excellent. Very close to both the sea, and to the old/new town of Nice. Whilst it didnt cause any issues for us, bear in mind that the hotel is in the centre of Nice, and close to one of the main through roads. The hotel/staff were extremely polite and very helpful. The roof top restaurant and bar is fabulous, with amazing views and service. Breakfast is superb with a variety of options to suit everybody. Drinks and food within the hotel is very good standard, but on the higher side of cost, but is excellent quality and the surroundings are obviously superb!

Very little! The gym is pretty small, but you can just about undertake a decent workout. Food/drink are pretty expensive when compared with the wide variety outside of the hotel, but as mentioned, the views, quality and service are superb

Good breakfast. We stayed in a junior suite so the size of the room was good. Very central location. You can walk to the beach or the shops and restaurants.

The service could have been better. While waiting for our room to get ready, the receptionist said go up to the rooftop and have something to eat. When we went up, the waitress said we couldn't order anything as it was only brunch. After a really long flight, we were tired and just wanted a cup of coffee and a croissant. Also, the concierge was ok, but could have had better recommendations.

hotel was in a great location. the house keeping service was excellent. The breakfast was great with plenty of options, including freshly made options. There is a gym with enough equipment for a decent workout. All the staff in the hotel made our stay extra special.

Would have been great to have a bigger gym. The large bed wasn't the best. It was 2 beds pushed together, but as there wasn't a mattress topped the middle where the beds joined was very uncomfortable.

Great location, breakfast, restaurant with a magnificent view over the city and the sea, clean rooms, newly refurbished

The scents they use in the hotel are very powerful and frankly not great, they also spray them in the rooms and it’s a high risk someone might not like it. The front desk staff were all women and almost all of them were rude. There was no smile, no Hello, I felt like I was invading their private property by coming to the hotel. They did smile at men…

Very comfortable bed.Strong wifi signal.Good air conditioning. Very extensive breakfast with many healthy options. Excellent rooftop restaurant. I think the hotel's location is ideal:seconds from Plaza Messina ,and all the restaurants-whereas hotels on the Promenade require quite a walk to the center of things. Staff was consistently top notch.The 2 concierges on duty were able to perform miracles when it came to reservations,taxis,information.

Small point,but I requested separate beds -and yet upon arrival found the room had just one bed.Staff had to come and separate it into two beds and remake them. They were very nice about it.

Breakfast was excellent, good choice between buffet and cooked dishes. Fantastic views from the roof terrace over the sea which we enjoyed for breakfast and sundowner. The room was perfectly formed with a tiny balcony facing the street/sea. We were on the first floor so couldn't see the sea but looked out onto the nice little park right opposite. We had the windows shut (it was November) and it would have been too close to the street to keep them open. Bathroom had a large and powerful shower. Great location, we could do everything on foot.

It seemed difficult to adjust the temperature in the room. Concierge wasn't very knowledgable about strike action and train availabilities as it turned out when we arrived at the station...

As soon as we stepped into the reception, we knew we would be taken very good care of. the team could not have been friendly and more helpful. the room was spotless, the bed comfy and it was quiet (just as we had requested). The breakfast is amazingly good, and not just the food: the views over the coast spectacular and the people watching!

The only small criticism was the price for the size of room. I could not honestly say it was very good value for money in that sense.

Great location facing the Mediterranean. Beautiful views, charming staff. A bit pricey but hey it's a 5* hotel. I'd have liked to have been offered an upgrade to a sea view, but my room was spacious, well appointed and had views towards the hills out back. A high floor (mine was level 5) aided the sense of being well away from ordinary life. All round - a great pleasure.

The prices of kn house drinks and dining. A bit crazy for my budget

Impeccable staff service. Swift, discrete, responsive. It was an absolute pleasure from start to departure!

I had to call for the iron and ironing board. This would have been helpful if already in the room. I was short of time, the delivery could have been quicker, although I did have a very short time schedule, so I appreciate the staff did respond as fast as reasonably possible. I also had to call for hair dryer, I was expecting this to have been ready in the room.