The room was very comfortable and exceptionally good value. We have stayed in more expensive hotels with rooms that were not as well finished as this room. The location is great for visiting places in the local area: Durham is about 20 minutes' drive, the same for the MetroCentre and it is about half an hour into the centre of Newcastle. Given the location right by the A1, the room was very quiet. The staff were welcoming, friendly and helpful. We enjoyed having the services next door with its MacDonalds and WH Smiths. We will definitely be returning.

We were completely happy with the room.

To start with we booked the accessible room. My husband has a full posture wheelchair and is paralysed down his left side so our situation is not normal. The room was clean. The bed was a very comfortable and we did sleep very well and was very grateful for that. There was no noise even though the accom is next to the A1 and a 24hr Mc Donald's. Also with the room being on the ground floor I was worried about noise from above but it is a single story part of the building and was perfect. The bathroom was clean. The shower was perfect along with the very stable shower chair and high level toilet with secure toilet seat. All staff members were excellent and helpful at all times. Great food too.

Check out time being 11am. The room was spacey but still not big enough to maneuver the wheelchair easily. The bed was very low which I do understand is for abled wheelchair users but it was a nightmare for us. A good leaning curve for us as we now know we can't manage with a bed that low again. The bathroom again seemed okay but was more difficult when it came to trying to maneuver my husband and the wheelchair. The bathroom could do with a little TLC.

Rating: ★★★★★ (5/5) Title: Exceptionally welcoming and comfortable stay After a long and tiring day of travel on 17th June 2025, our stay at Super 8 by Wyndham, Durham was exactly what we needed. The staff were incredibly friendly and welcoming, making check-in quick and hassle-free, which we really appreciated after such a long journey. The room was clean, quiet, and very comfortable – perfect for our whole family ahead of a funeral we were attending the next day. I can honestly say it was **the best night's sleep I’ve had in a long time**, which made all the difference. A genuinely lovely stay and excellent value – I’d absolutely stay here again, whether for business or leisure. Highly recommended.

it was a family of 5 and this was the only place in the area that could properly accommodate all of us. I liked that the sofa bed was just as big as the regular bed and was positioned in a way that wasn't disruptive at all. I liked that the breakfast time was 6-10/11 and could be taken up to the rooms. This really allowed us to optimise our time better as i had a graduation for 7 am and was still able to get breakfast to go. I really liked that the breakfast was set up by 6 and didn't require us to speak to staff to order. It was just readily available when we went downstairs. Also we were able to order food to the rooms free of charge.

The room was comfortable but very cold and there were issues with navigating the heating system. We couldn't understand why the heating/cooling system in our rooms kept blowing cold air when we'd turn the system on. However, the system in the kitchen/living room hybrid continuously blew hot air which is what we wanted. We ended up having to just turn it off which allowed the room to stay a bit warm.

Room - we were very surprised by the very clean and modern room for the price we paid. Generally the hotel was in a good shape, freshly modernised. Location - 10 minutes from Dereham, a good place to stay. A McDonalds and Costa next door for snacks or a morning coffee. While we didn't have food in the place, there was a little bar area and breakfast available.

Check-In: We went to the reception counter and no one was around. We looked for a bell but nothing was found. After a minute a women sitting behind us with her laptop got up and asked if we wanted to check in. Overall the demeanour of the staff at the recpetion could've been more friendly and paid more attention to their surroundings.

First of all, they have the best staff - from the front desk staff to the housekeepers. They truly have shown that they loved their jobs and their commitment to making the guests comfortable. Very friendly and responsive too. Secondly, everything in hotel seemed new. The bed was very comfortable. When my son flew in on the last night we were there, and had wanted to sleep with us before he were going to his dorm in Durham University, the hotel staff was quick to set up the sofa bed in our room. My son said it was the most comfortable sofa bed he had slept in. Parking was ample and the McDonalds next door was a bonus as we would have quick breakfast there every morning.

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Reception staff were very welcoming on arrival. Room was very clean and comfortable. Bed was very comfortable. Pet friendly as my dog was travelling with me. Free parking on site...just gave reception my registration number. Ideally situated at service station so close to amenities for food. Hotel also serves food (pizza) and has a bar for alcoholic and non alcoholic drinks. Was great value for money! I even have a pet passport sramp....if my dog stays a certain number of times then they get a free stay!

Couldnt open the windows and quite a bit of condensation was building up. The heating system...prefer a radiator (but just my personal preference)

The location is great, just off the motorway. The room was clean and had everything we needed for a short overnight stay. The reception staff were helpful during our stay.

The online check in didn’t work so I had to check in again at the hotel. Minor issue only. There was some confusion with the breakfast booking and I was initially charged twice but this was resolved without any issue. There was no dairy free spread option for my daughter. A butter alternative would have been appreciated.

Stayed in a 2 bed suite with a kitchen and living area. Was absolutely perfect as we had a toddler with us and meant we had a fridge and a place to do meals and snacks. Spotlessly clean. Staff were lovely and even recommended a gorgeous park on our way home to let the little one run off some energy before our drive. Brilliant TV streaming system straight from your phone was a bonus. It's half way between our house and the grandparents so I think we'll be back! Brilliant value, this size room would definitely cost alot more in the city.

Air con and extractor fan are quite noisy. Didn't impact the boys, just me as I'm a light sleeper! It was great to leave dishwasher tabs but felt a bit silly putting on a load for a few dishes, couldn't get washing up liquid at service station shops on site. A wee dustpan and brush would be a great addition to the kitchen/dining space! We had a messy kid and I would have liked to clean up the floor more to help the housekeeping staff.

Given the location, I honestly expected much less, considering it was a roadside hotel located in a service area. However, once we arrived, we found that it was very new and well-maintained, with modern and nice decor. The rooms were small but well-equipped and comfortable. The breakfast was simple but adequate. The staff was very helpful, and they provided us with a very convenient and pleasant space to have dinner with the products we brought ourselves.

The location, in the middle of the highway and a 15-minute drive from downtown Durham, and the fact that the hotel window couldn't be opened.