The hotel is pretty much what you'd expect for a Holiday Inn Express. What really impressed us was the warm, welcoming staff who were incredibly helpful and accommodating of requests (special thanks to the lady who found the extra-soft pillows!). The location was perfect for the activities we wanted to undertake, and once again the staff were helpful with local-knowledge tips and recommendations. We also hadn't realised just how close it was to such a big shopping centre - so many facilities just a short stroll away.

We stayed for two nights. The clean in-between was pretty average - no additional bathroom supplies nor was the tea/coffee restocked in the room.

I wanted to take a moment to share our experience and express my sincere appreciation for the exceptional service provided by the hotel front desk manager during my recent stay. From the moment we arrived, the front desk manager was incredibly welcoming, making me feel right at home. Their friendly demeanor and warm hospitality were truly remarkable and set the tone for a wonderful stay. Throughout our time at the hotel, the manager went above and beyond to be extremely helpful. They assisted with every request promptly, ensuring that all my needs were met and that my stay was as comfortable as possible. Their dedication to providing outstanding service made a significant difference in my overall experience. I believe that such exceptional service deserves recognition, and I wholeheartedly recommend the hotel front desk manager for any commendation or acknowledgment. They truly embody the spirit of hospitality and are a valuable asset to the hotel.

Room size is too small for 3 person ( 2 adult and one child)

We had a great stay. Hotel was quiet, clean, nice toiletries, good breakfast. The most impressive thing was the staff. EVERYONE was so welcoming, polite, helpful. I was so impressed! We had our son's birthday during our stay and Beka made sure he would have a wonderful surprise waiting for him. We were so grateful. She asked for his name and he had a lovely birthday card (shop bought which I thought was so thoughtful) with balloons and chocolates. Fantastic customer service, thank you so so much! Judith received us very well at reception, with all information we could need. And the housekeeping lady was also so nice!! During our stay I got the chance to observe the warmth and professionalism of Richard, on the breakfast area. We only interacted on our last day but I had noticed him always taking so good care of the guests, wishing them a wonderful day, helping with any need they may have. He works incredibly well. You are all doing so great over there, thank you so much for a great stay!

Room doesn't have air con. Our stay was in February but I still wish I could have set the temperature so maybe would avoid summer months. And the lift was playing up a little but gave us the chance to use the stairs and there was a lovely smell in the air so I was pleased with it.

Plenty breakfast every morning Friendly and welcoming staff members, especially the lady with red hair who greeted us every morning for our breakfast with a big smile. Richard, Laura and Mary were lovely staff members and an asset to your team! Our hairdryer in the room did not work and reception happily provided and replaced this with a brand new one Cleaning staff were very good and helpful. Lovely warm heater in the room near the sofa which kept us cosy in the evenings Free car park Located in a good area to surrounding amenities Late night food orders from the hotel were very much appreciated, especially as our phone was not working so one of your staff members delivered it to our room on a tray! Thank you.

Snacks too expensive and it wasn’t very clear that hot drinks were available 24/7. No signal in the room unless you were pressed against the window Tv lost signal and a lot of the tv channels did not work due to this No overhead lighting for the room and the bedside lamps are too bright so they dazzle you Towel hooks in bathroom located in a non-functional area as the tissue box is right underneath it so it made them damp No plug socket near the bed Bathroom ideally needed a deep clean.

Our check in was great and the lady (Valentina I think) was warm friendly and really insightful to guide us for our trip to inverness and loch ness. Rooms are really spacious, and amenities are good. Great warming. Free parking too !

We had a staff at the front desk who wasn't very friendly and made faces. I dont remember her name, unfortunately. But it made me refrain from approaching the desk. The location is outside the town, so it's a great place for stopover, but not if you want to explore the town, and will be really difficult to travel if you don't have your own car or mode of transport sorted.

The overall experience in this hotel was excellent. Breakfast was very good, wide choice of both hot and cold dishes, all delicious. Our room was spotless and was equipped with everything we needed. The beds were extremely comfortable and the duvet and pillows were also just the right thickness and softness, I liked the idea of only having the one door in the bathroom! a great idea for saving space but also giving privacy to all areas of the bathroom.

The only complaint my husband had was that the pizza served in the evening was tasteless, my meal was most satisfactory.

Very nice hotel. Good breakfast The staff were very helpful. Gregory was particularly helpful when we arrived. There was a nice atmosphere in the breakfast room when you came back in the evening. Families were sitting around eating, drinking and playing games. Residents can buy food in the evening and drink from the bar. There was a range of restaurants on the retail park which is in walking distance. The Snow Goose pub is right next door and we had a good meal here. The hotel is in a good place to access many attractions in or near Inverness we went to The Loch Ness Centre, Culloden Battlefied, Fort George and walked across the islands in the river Ness.

There wasn’t any jam for breakfast. The room could have brighter lights , it was rather dull.

Very comfortable bed. Good choice at breakfast (but fried egg option was missing?!). Staff welcoming, friendly, and polite. Good and safe location when have a car. This is our regular place to stay when visiting Inverness.

* Lighting in room could be improved (not all automatically came on/off with room keycard), and the radiator could be updated so to make room even warmer. * There should either be a mirror on the desk OR a shelf area (plus an additional plug socket) beside the tall mirror. Either would make more sense for guests to get ready at.

Was greated with a very warm welcome and with respect. The staff was amazing and the room was perfect for our stay. The room was a bit on the small side being I had a power chair but we made it work and only stayed for 1 night so wasn't so was acceptable. Albeit the mattress was a bit on the soft side, I did manage to get to sleep. The room was very clean and tidy. The courtesy teas and coffees where amazing and the breakfast was brilliant. Check out was quick and friendly. I would highly recommend this hotel to anyone. You feel spoiled. I can't wait to spend another night there. Thank you again for a very pleasant experience 😊

I cannot think of anything.

Our rooms were not near together but it was more important that my disabled husband had a walk in shower, which we were given. Bed was comfortable, room & bathroom had everything we needed. Liked tea & coffee etc being available 24/7 even though we had a kettle in our room. Breakfast was good, Hot dishes brought out fresh & topped up as required. Richard in the dining room was very helpful & even came to tell us when self service restaurant was about to end the self service breakfast.

Evening menu was limited with a number of dishes sold out the day before but there was a Vintage Inn next door where we had a good meal but very slow service & 55 minute wait for our food.