The rooms spacious for the category. Friendly staff - F&B , HK, security at the beach entry . Nice activity center - with good games and books to read The Pool - awesome size for all ages Kebabs and curries - food is excellent Lovely maintained Gardens, lawns , Pool. Nice display of flower arrangements. They provide clean and filtered water bottles no plastic nuisance . Had the water for 4 days without any stomach upsets.

Sea Gull Restaurant needs to do something about the flies . Food during buffet - breakfast and dinner esp the cold items , bakery , desserts should be properly covered . No one was really paying any attention there. Security was roaming with a mosquito/fly bat but was not competent to do the job. Pool chairs dont have umbrellas - could be added will add to some more leisure time for non swimmers . Put some good music in the bar - Gymnasium- only 3 sets of dumbells, haven't seen this anywhere. 😐 Everything starts late - gym , Pool by 8 a.m ... shuts early by 7 pm .

The buffet spread was a delightful blend of global and local flavors. The freshness of the ingredients was evident, and the live counters added an interactive charm to the experience. Whether it was the flaky pastries, perfectly brewed coffee, or the made-to-order omelets, every bite reflected the high standards of a five-star dining experience. It was a luxurious and satisfying start to the day, leaving us both nourished and impressed. The swimming pool was neat, clean and up to mark in safety measures. The Kids play area have bunch of options to entertain kids of all ages. I am delighted with property, its location near cool, clam Cavelossim beach. The walk to beach is just 2 min and they have e-buggy for guests if required. Overall it's one of the finest stay we had in years.

housekeeping staff was very proactive and helpfull

the Karma royal hotel promoters catching us just outside the gate of Novotel was very irritating not once but many times during the trip as u step out of the hotel and you are with family these promoters are offering free cab , free lunch and gift stratch cards .. they dont know if a customer can afford 5 star stay at Novotel they are not free loaders for a 3 star lunch n gifts we can afford it... Novotel shud take action and complain against such practise it simply irritates the guests

Check in experience was very good. Ruby on reception very friendly and informative. The Christmas Day and New Year's Eve Gala dinners were spectacular! Easy access to quieter end of beach.

Would benefit from some evening entertainment in the bar area. Also, something needs to be done about people putting towels on loungers then disappearing off for the day. Very selfish. Surely if a towel/bag on lounger, has been unattended for more than 1 hour it should be removed and freed up for someone who is actually there. A deposit payable on the towel which is lost if the towel is removed/not returned would help.

Good location and Food was good .

One Food safety observation which I notified about a server and informed to one of your employees but seams didn’t given enough priority since no one gets back to me . Server in Restaurant made a lemon juice and he stir it and he take it to his mouth and taste it with same stirrer spoon and use again to stir it and serve to guest. That’s a significant food safety concern. ( this happened in juice counter of breakfast restaurant ) Rest all was great , will visit again.

The location is perfect, with easy access to restaurants. The room was spotlessly clean, and well-maintained, offering all the comforts I needed after a long day of sightseeing. The staff were incredibly friendly and attentive, always ready to assist with a smile. I particularly appreciated the quick and smooth check-in process. The hotel's amenities, such as the pool and beach were top-notch and added to the overall luxury feel. The complimentary breakfast was a delightful start to the day, offering a wide variety of fresh and delicious options. I also loved the little touches, like the welcome drinks and early morning breakfast (sargi) for my friend who was fasting.

There should be changing rooms and shower near beach.

The villa style rooms are so charming. We went with family and took rooms side-by-side. Kids enjoyed the whole property. There was a kids club where they enjoyed playing video games after their swimming session, my daughter got to paint seashells etc...albeit for an extra charge.The staff is amazing at this property and will look after you as their own. There is 24hrs housekeeping available.

The food quality could be improved. It lacked consistency, some days were great and I guess it slipped when they were busy. Indian selections were great, continental and Goan counters could be better.

The rooms, the proximity to the beach, shacks, the cleanliness, amazing staff ,the spa experience,the play zone and the most important :"the food " everything was great during our trip .You do have a great team of chefs and staff , polite and smart at their work .I only have praise for you guys and look forward to staying at Novotel again during our next visit .

The only trouble was with wifi despite a room change and your bar snacks are really not good-soggy and not fresh ,you need to look into that as it is a let down !

Most beautifully located property, amazingly efficient staff & service, good breakfast spread. Lush green well maintained expanse of lawn leading you to the private beach. Ms. Geetha Naik needs special attention for ensuring the most seamless check in and stay, very proactive and despite a large corporate group was checking in, she ensured personally we were well taken care of including the room changes requests we made.

Everything was good

The location and direct access to the beach is perfect. The rooms are spacious and well fitted out. The facilities at the resort are good, except the gym is well below standard for a 5 star resort. Breakfast is excellent. The staff were very attentive, particularly the housekeeper Vivesh. His care of our room and our needs at all times was above excellent.

The pool staff should monitor the pool lounge use. Most of the lounges are taken early by mainly the English/European people by placing a towel on the lounge early in the morning. Many of these people don’t even use their lounge until later in the day after they have been out. The resort should have a policy of 1 hour of lounge vacancy and the towel gets removed so someone else can have access.