Great location, pleasant & accommodating staff, helpful & sweet. Breakfasts were nice.

On the 6th floor where we stayed, all the rooms were on a common heat/cool setting. So, when one person wanted cooling, everyone else had to bear it. That meant that the whole floor had air conditioning on chilly nights in the cold autumn. I begged them @ 2am one morning to switch things to heat after the 2nd day & all was fine thereafter. In short, what one person wanted became the paradigm for the entire floor. A reasonable rule is needed or an revised system.

It is very close to the grotto. It is a nice hotel. I very much liked my room and the hotel. The bathroom was truly spacious. The front desk is very accommodating and very helpful. Here is some important information about the rooms. This hotel offers superior and deluxe rooms. The superior rooms are cheaper and seem newer and bigger, have larger restrooms and comfortable furniture. The deluxe rooms seem smaller and have less comfortable furniture, though they have a view and a larger tv. I think the superior rooms are all in another building, which in my opinion seems newer and fresher. I definitely recommend the superior to the deluxe rooms. I was originally placed in a deluxe room and upon seeing it asked the front desk if I could see a superior room and they were able to give me a superior room, which I thought was much better. Though I think this hotel only uses the words superior and deluxe to describe rooms on booking, as at the front desk these rooms were referred to as rooms with and without views. I was given a superior twin room, which was very large and came with a super comfy and large foam chair, and a nice desk with another comfortable chair. My dad was given a superior double room, which though not nearly large as my specific twin room, was comfortable and came with a balcony, though his room only came with a chair for his desk, and in the booking pictures, the superior room come with a foam chair.

The hotel is perfectly located, close to the Basilica and our room was spacious, modern and comfortable. The staff at the hotel are what makes it shine! The front desk team particularly Anthony and Abbey were proactive and helpful. The restaurant was a little expensive but the food was exceptional (the best we had Lourdes) and the service staff in the restaurant fantastic. I want the breakfast chef’s mandeleine recipe! We had a lovely stay here.

Separate toilets could benefit from having a sink

The hotel was in a great location, being next to the grotto of Our Lady. The hotel staff were also very friendly, especially Camillo. He helped us to get a taxi to the airport when leaving the hotel, even though he had to try twice. He also encouraged us, if we should ever return to Lourdes, to contact him so that he can give us recommendations to eat, etc., which we greatly appreciated. It was a pleasure dealing with him.

Our water was not replaced during the daily cleaning, whereas it would have been nice to have them replaced.

Very beautiful, lobby is full of antique pieces. 5 minute walk from Lourdes pilgrimage via the st Joseph gate. Clean spacious room with clean bathroom. Receptionist was very helpful with explaining the events that took place, including the amazing candle light procession.

Not enough tea/coffee/milk. We asked for extra sugar and milk we didn’t receive it until I asked the 2nd time. The phone did not work. I had to walk to reception twice to explain the issue.

The peace and quiet of the room at the back of the hotel overlooking the garden and off the main corridor. The hotel location to the grotto very close and easy to walk back to during the day. Right in the heart of the main street. The friendliness of the reception staff. The character of the hotel.

The room as first seemed a little smaller than I expected but it was fine and was adequate. Only one relaxing chair in the room not two and only one chair on the balcony for a room for two. But we were very happy with the hotel and i'm sure they would have provided if we had asked.

Excellent location. My request for a quiet room on a higher floor far from the elevator was granted. I was able to watch and listen to the night procession from my room balcony. Patricia at the Reception was particularly helpful. Personnel at the restaurant were accommodating, pleasant and efficient while serving dinner without long waiting time. Bravo to the chef - the meals were delicious!

Magnetic room card (key) did not work well and I had to go down several times to have it reinstalled.

Location of this hotel is superb, very closed to the Basilica. Although the hotel building is pretty old, it has an interesting local charm and identity. The room size was good and it has a small balony. Breakfast was good. Most impressive of this hotel is staff. During my stay, I encountered five different people at front desk, maintenance and dinning room. All of them were very attentive and responsive to my requests.

The location is perfect and in a town which is almost completely served with 3-stsr hotels and fish and chips restaurants, this hotel stands out. Of course Lourdes is pure religious tourism, but for those wanting a little bit more of earthly comfort, this is it

The location is excellent - easy walking to the Lourdes Sanctuary. A hotel with Olde Worlde charm. The staff were excellent - Christophe checked us in at 2am after travel disruption delayed our arrival. Then Monste, at reception, went above and beyond the call to help us sort a flat car battery on departure. We were so grateful for her assistance.

Wifi was very patchy in our room.