wooo I loved it I loved it I fell in love with the room the technology the television I felt at home watching my favorite shows while resting beautiful nice Beautiful to walk and that includes being in the pool since it has towels and chairs. It is located on the second level. Beautiful at night I could contemplate the stars and the moon with my husband while we swam. The hotel offers a beautiful elegant restaurant. I hope to have breakfast or dinner in that beautiful place on my next trip. This time I couldn't because of my schedule, but next time I will. The welcome is beautiful, fruit water at the entrance, a beautiful way to greet you at the counter, apart from the library and the living rooms, the fireplace outside was an unforgettable experience

Beautiful hotel; super clean inside the room and bathroom! I'm picky about cleanliness and this is the cleanest room/bathroom I've had in years. My 1 year old grandson crawled on the (no carpet!) hotel room floor all weekend and never had dingy hands or knees- I left the previous place I booked because the floors got his knees dirty in 10 mins! The staff are so super friendly and the hotel is secure- you need a room key to use the hotel elevators (the parking garage elevators do not need the room key though). I will always book this hotel from now on, when visiting my family! It's 25 mins from them but worth the drive!

I loved everything! If I had to come up with something that isn't just wonderful - the water pressure wasn't really strong but it was still fine!

Nice planned community enveloping this facility. Trees and views were nice from the room. Clean clean clean. I noticed a large convention going on with kids involved. Tiny bit of trash on the elevator associated therewith. Got back on the elevator 10 minutes later and it was sparkling clean. Nice.

Parking. The garage and its lack of proximity to the hotel demand a valet service. There was no way to conveniently check in and get to my room. AND it was cold (right before the snow). Parking in the lot was full and did not empty until night time. Maybe the people attending but not staying in the hotel should have been directed to remote parking.

We are over the moon about our stay! Even before we arrived I received a call to correct my room booking which I had made a mistake on and also had to make some additions that I was unable to make on my booking. Adnan was just so incredible and corrected everything even before we had arrived. We so greatly appreciated it because we flew red eye flights from Canada and were exhausted when we arrived and we arrived to a perfect room that exceeded our expectations with such a comfortable bed and pillows. All we can say is ONE MILLION THANK YOUS TO ADNAN! The restaurant staff were also amazing especially Tini and David were so kind and wonderful with our son! The housekeeper Lina made such a pretty little heart on the bed our son was just delighted. The food was really great so many amazing choices for us and our son. We also loved having the fruit infused water to fill our cups with every day! We are sorry we didn't get to say goodbye in person but we will hope to come again for sure!!

We wished we could stay longer - there is nothing not to like about this hotel and the staff. God Bless Adnan and all the staff!

The service was excellent. Staff members very helpful and positive. Even with our dog! A lot of hotels are not willing to accept even our sweet little dog so... Thank you for accepting dogs! The best service we've had at any hotel we've stayed at. The gym was so nice as well! I loved the coffee bar too. I enjoyed the lighting under the bed and the bathroom motion detection is the way to go when you travel a lot and wake up wondering where you are. Haha! We attended the warrior notes spirit school and appreciate you hosting it. We know not everyone is willing to but it really made it extra special. Smell was amazing. Im usually kind of sensitive to chemicals but it didn't flare me up! Woohoo.

Nothing! Maybe the pricing of the food but that's to be expected. We own a business and know what goes into costs. We brought some of our own food to be honest! But the coffee I couldn't say no to and it was excellent.

This hotel is a true gem . I came here for the weekend to attend the East Texas Elephant Experience which was amazing. This hotel was just ten minutes from my destination. The rooms were updated , clean and very comfy. The staff were amazing from the lobby desk to the restaurant to the coffee bar (one of the best vanilla lattes I’ve ever had). But the restaurant by far by far was my favorite wonderful staff and exceptional food my goodness! I wish I had more reasons to come back ! I love the Hyatt hotels and this one definitely holds up their reputation! Thank you for making it a memorable stay !

I honestly can’t think of anything

Very clean and very respectful staff.

The water bottles in the room cost 5.00 a peice and there is a coffee maker in the room . So are you supposed to get the water for the coffee maker out of the bathroom sink ? I think if you are going to offer coffee in the room then comp the water bottles for coffee. And also for a crown and seven is twenty three dollars? That’s highway robbery.

The room was cozy, nice bathroom, nice aesthetics (meaning the modern decor and technology).

The sheets were not clean. Looked like they were dragged on the floor. Black on corners and very small noticeably faint specks of dirt. There was thumping noises during the day and night. So the noise level was bothersome! I heard another customer complaining of the same on a different floor.

Pros: Free Tesla destination charger Clean and contemporary styled hotel Super friendly staff Room was nicer than expected Central to where I was traveling to

Cons: Some of the “clean” towels had hair on them from previous use, which raises questions about if they were laundered Difficultly navigating the hotel to the front desk from the parking garage before checking in

Beautiful hotel. Wish there do have been some breakfast provided for the cost.

The staff could have been a little friendlier. They were the most friendly when I was checking out…I guess they were glad to see me go. When my husband went to the desk to get a cart to pick up for leaving the girl behind the desk got it and did not say one word…not even “you’re welcome,” when my husband said thank you.