The location of the hotel is excellent. Very convenient with loads to do. There are great shops on the doorstep and a wealth of restaurants nearby. We loved Tommy Bahamas. There is a free trolley car which goes around the woodlands and can take you to a bigger variety of restaurants and shops too. The local luxury cinema is excellent and the kids loved the pedalo on the nearby lake. The staff were welcoming, the pool is lovely and breakfast was good. The rooms were well appointed and comfortable. Valet and reception was excellent. With two teenagers and my

The hotel could do with a bit of aa refresh in places - it feels a little dated. However everything worked well and it was very clean. The breakfast staff were distracted on our first day as there was a conference.

The hotel is inside a small outdoor shopping place where there are also a few restaurants, perfect if you don’t want to do any driving.

The parking situation wasn’t very clear so we valet, it was $35. Once we got in the hotel we were told there were other (free I think) options within walking distance.

Friendly staff that go above and beyond to make sure your stay is anything but wonderful. I was upgraded which was a welcomed surprise. The room was a corner room with amazing views, clean, comfortable. Great food also at the restaurant. A great hotel in a terrific location.

Cost of room for 1 night was undesirable but very much appreciated being upgraded.

Fantastic location, small but perfectly formed. Staff were superb. From the initial greeting (and upgrade- thank you) to the doormen and valets, always happy to help with a smile.

The hotel is in an amazing location - right in the middle of shops and still feels secluded and serene. Check in was easy and efficient and the staff were absolutely wonderful. The room was beautiful and clean with good views of the town centre. Overall, I feel the service was exceptional, and I feel the room was pricey but good value for money.

Nothing

Excellent breakfast (not included). Dinner was a limited bar menu, well executed. Great dessert. All staff were very friendly and professional. Hotel provided tooth brush and paste, since our luggage had been lost by airlines.

Nothing.

The hotel itself is gorgeous...a mixture of Art Deco & Mid-Century...and the employees are first-class! The rooms are well-furnished & comfy, with no trace of the previous nights guest in sight. The bed, as well as the bedding, was heavenly & almost worth the cost of spending just one more night! A fabulous shower with an unending supply of hot water & big white towels that actually absorbed water sealed the deal for me making this the ONLY hotel I will stay in when I come to the Woodlands. Oh.. and the Drybar hairdryer was a nice touch too! Did I mention that the hotel is only a 5-10 minute walk to the Pavillion?? In the time it takes to find one's car in the Pavillion"s parking garage or catch an Uber/Lyft out of there, you are back at the Hotel planning your next move!

Although I love everything about the hotel & its location, I wish the restaurants & bars surrounding the hotel stayed open later. Every time I have stayed here, it seems like everything shut down by 10ish...

The location was perfect, bar and restaurant was nice with great food, and the staff was friendly and professional. Susie at the restaurant deserves some extra kudos.

The breakfast was a little underwhelming for me but my daughter loved her waffles so next time I'll order differently.

I have lived in The Woodlands area since 2000 and been to the hotel many times. In fact, my son and DIL had their wedding reception there and going back to stay next week. I used to go to group happy hours and listen to bands there before the pandemic. I moved away about a year. and a half ago. Just back to visit with friends and family and go to wine walk. I feel the rates are a little high. And I feel that is so for most every hotel I've stayed in in the last year. But, it is a very nice place and I will be back.

The staff are so wonderful and friendly!! It was my boyfriends birthday and they surprised us with champagne in our room and it was so sweet and thoughtful. The rooms are so clean and nice, highly recommend!!! The location is so perfect for shopping food and the woodland Mitchell pavillion

Literally nothing