I enjoyed the location and the room. The building was easy to access and clean. The staff was nice and helpful.

I loved everything about the hotel however when traveling the expenses needed to have a room even when not in peak is not ideal. I would love to come back on weekend or during the summer and with the rates, we just can’t afford to do that

Fantastic location - just across the road from a beautiful beach, 10 minute walk from the historic centre of Cape May and just a 5 minute drive from a good sized and well stocked supermarket (Acme). Rooms were a great size. Plenty of hot water for the shower. Clean bed linen, towels and replacement toiletries every day.

I felt for what we paid, the decor was a little tired. The bathroom had wallpaper around the bath area which was peeling and patched - no tiles. The tap was loose in the wall. Painted cupboards were peeling and flaky. The outdoor swimming pool was a great asset but again looked like it could have done with an overhaul (patched in tiles, flaking paint).

The woman who checked us in Tuesday about 3:40pm on June 11 was not welcoming - no smile whatsoever and c/o about us booking through booking.com. She seemed miserable. Observed her several times without a smile !

Front desk person... Juhan was excellent. Good listener, explained all well, professional and kind. Off season price was good. Loved the suite. Front desk including manager very responsive to our request for 12 o clock checkout. Left 11:30 am

After checking in it took us almost 90 minutes to get to room with items falling off the narrow cart. Difficult handling due to not only age but my wife could only use left arm due ti right shoulder. Anyway place is wonderful but navigating to the King Section was difficult We kept saying they should hire some young kids to help with cart and finding room I finally left wife to watch cart and went to front desk to get better directions to the other building/ room We missed time to go to beach and since it was dark we couldn't see ocean from deck. Other than that we were very pleased with accommodations and the staff

Location is right on the beach. They also provide lounge chairs & towels & put them on the location you choose.Indoor & outdoor pools with hot tub & bar available there also. You can also order lunch by pool or beach & they bring it right to you. On-site restaurant Hemingways is really convenient & food/drinks was nice.

My constructive criticism would be to make use of the single serve half & half or Milk, instead of that nasty powdered creamer. They're underestimating the good start to someone's day. One more thing with this and many hotels is the weak water pressure from the shower head.

Being so close to the ocean and also having 2 pools, I can understand why you didn't have any carpet or soft furniture, but the lack of these 2 features made the room feel very sterile and not very comfortable. The woman at the desk when we arrived at 10:00 p.m. (4/11/2025) in the POURING RAIN was not very friendly or gracious. Also, there was ankle-deep water near the door where I got out of our car (near the door near the indoor pool). The whole facility was IMMACULATE! Very, very impressive. Kitchenette was well stocked with cookware, etc. Bed was amazingly comfortable. Cleaning staff were friendly.

Lack of comfortable furniture in the room. No carpeting--the people above us must have had a child running back and forth and bouncing a ball. The woman at the front desk was rather brusque.

Great location , nice view from our room . Enjoyed the indoor pool. Not easy walking distance to everything with a toddler but would be great biking for just adults. They have a bike rack. Parking was a little tight but understandable given the location.

When we booked we asked for a crib. It wasn't in the room and we went to the front desk and they charged us over $40 more for a pack and play. If we had known this wasn't included in the coat we could have brought our own. . Very annoying and seemed wrong but didn't want to make a scene! The restaurant was good and advertised room service but we were told that is no longer available since COVID. This was fine, just a short walk, but they should update their information! The TV remote didn't work well. We thought it was the battery. Maintenance came up and told us we had to page through the channels with the up and down arrow. . Still didn't work. Fortunately we were able to set up our Roku and all was well . ( Just wanted a little Bluey for the baby!)

Room (two person efficiency), view from third floor with balcony entrance facing ocean We enjoyed the design of the room with the kitchenette and bathroom separating the living room and main bedroom. We also liked having a second sink outside the one in the bathroom. Meals - enjoyed having a restaurant serving all meals throughout the day/night. Pool - enjoyed having an indoor jacuzzi with the indoor heated pool.

The room had an odd squeaking water pipe sound right above the headboard of the king size bed. The king size room TV did not have as many cable channels as the living room TV,. When we started watching something in the living room and then retired to the bedroom, we could not watch it as the channel did not exist. Would enjoy having a walk-in shower rather than a tub/shower.

This was my tenth visit- much better than the last time- everyone is polite, professional & attentive- I didn’t know there was a gift shop, all these visits but it was extremely needed as I forgot items - like out swimsuits !!! The pool is a must for me /reason I love it there. One employee went above & beyond for me , MOD Katie on Christmas Night- she made my holiday plans go through & we had a magical Christmas- all these visits but reason to get out of town & go to the beach for Christmas… Katie deserves a raise or a BIG CASH BONUS-helping the guests like she did !!! You’re lucky to have her!!!!!!

The table staff at the Hemingway Restaurant, its connected to the Grand Hotel, were all very kind and helpful. The food and the drinks were fantastic. The portions were big and all very tasty. Anca made our stay there very good.

Noise from the Up Stairs residents...you can hear them walking back and forth. We were in the second floor which had a cement floor but the one above, the third floor, was wood. I did not like the fact that on day one or four days, the hotel charged me $130 additional dollars for a beach tag that came undone from its holder on its own at no fault of mine. I thought that was a bit unfair. It did not matter that I spent $2000 for 4 days. Lastly, parking is very limited. You may have to wait for a spot.