There are no staff at the hotel, access is by a code number. The fully equipped kitchen and seating area are excellent and modern. There is plenty of food for breakfast (help yourself) and also a microwave which I used for an evening meal. Kettle in the room for making tea or coffee. I thought it was excellent value.

No negative comments

I liked the location - near a park, close to shops, lovely bakery just around the corner. Parking is available, makes my life easier. Stunning garden! Was blown away. I liked the dining/bfast area, it's spacious, equipped and overlooking the stunning garden. Room was clean in the right places and soap in the shower was in dispenser and smelling nice. Tea, coffee available. The place had a good atmosphere and was quite quirky. I got a lucky upgrade and overall happy with everything. There is something about this place that makes it nice to stay.

Some areas were a wee bit dusty but not to a disturbing degree.

Comfortable mattresses, a quiet location, well maintained facilities with a good standard of cleanliness. Overall a good, relatively cheap stay.

Breakfast was a bit lacking, with it being self-serve and not having much variety (only bread, some spreads, cheese and cereals). Also the hot water tap was a bit loose, though that didn't seem to inhibit its functions.

I booked this stay for the Gloucester 10k and it couldn't have been any closer to the event. The room was compact but had everything you need. I asked for an hour extension on the checkout which was granted but the electronic locks stopped working,however it only took about 2 mins to sort out so well done on that front too. Would definitely use again.

Break fast area fantastic, beds very comfortable, on top floor so nice veiw of garden. Location for the shops, Christmas market and park was excellent

Wish there was info in room about where the breakfast room was, I would of gone got a coffee from machine when I arrived, the tea/coffee facilities in room only gave you enough milk for one drink and had no sugar or teaspoon.

i liked that the kitchen was available all the time so if we had wanted to we could have made dinner instead if eating out. Breakfast time there was plenty of choice to help yourself

we were just wondering if the code on the front door was the same for all the rooms as if so that meant all guests could access all the rooms as the code is the same for the room. if the front door code had multiple codes then this is not applicable

The access arrangements were great. one number to get into both the building and your room. The location was great. the actual street was a little run down but the park was right across the road and the city centre was right there too. easy access to both city and country ! It was a short walk to the quayside and all the entertainment and shopping that avails. My room had a lovely sunny window to sit and look out over the garden. The fact that you could go to the breakfast area at anytime of day and help your self to drinks and toast was a very nice addition to the normal guest house. It was kept spotlessly clean. The staff were friendly. Fab to have parking that near to the city centre. To be right in the the city and for it to be sooooo quiet was amazing. you could sit out in the garden and feel miles away from any thing. The garden access is also a lovely touch for a city centre stay.

If I had to find fault I would say the wifi was a bit slow but it was functional and they were working on it.

Great value for money, everything pretty much as described. I liked the concept of self check-in, self-serve breakfast, very uncomplicated. Nice big garden to the back, could perhaps do with a few benches.

On booking.com it said the room is soundproof..not too sure what that meant as it was facing the Main Street and could hear other guests talk and walk in their rooms. But for just one night and last-minute booking really good value for money.

Nice quiet location. Room ample for what I needed. Self service check in and self service breakfast so no face to face interaction but everything went well and given information on how to contact owner if needed.

Not a criticism but maybe information in room confirming breakfast arrangements and also some tourist information on the local area.

It was self service and there is a good selection of cereals. Additionally we do like the fact that there are teapots so we feel like we can have a nice relaxed breakfast. The surroundings are quiet, and the other occupants are respectful and it is nice and quiet.

Whilst the ensuite is available, the sink was slightly broke and wobbly and probably needed to be fixed. It is also difficult to get the temperature right in the room as it's either too hot or too cold with the radiator. The TV is very high up so the remote struggled to turn the TV on.