Ever member of staff we encountered was friendly, polite and very helpful. Despite the hotel being on a business centre the location was quiet and felt rural with no traffic noise. Lots of trees and wildlife around the hotel. The room was far more spacious than other hotel rooms we have stayed in, it had lots of sockets and lights and the air con was much appreciated. The blackout curtains did a good job also. The beds were very comfortable with a good assortment of pillows. Great facilities. Initially the breakfast choice seemed limited but actually there was enough to suit different people.

The soap and shower dispenser on the wall by the bath is unusable when having a bath, it is far too high to reach.

It was a stop over stay to a further destination. It was a great location for us as just off the motorway, but if you wanted to get into Gloucester centre, then it was a long walk. There was a bus that apparently was nearby to take you into the city centre. We arrived early and the staff were most helpful. Even though our room was not quite ready, we were made welcome in the lounge/bar. The barman put the rugby final on the tv closest to us as we were keen to watch it. Lunch, evening meal, and breakfast were great, and good value for money. We also enjoyed the swimming pool, steam, and sauna rooms. Sadly, the jacuzzi was too full of people for us to get in there!

The reception staff were very attentive and welcoming, they pushed the boat out and went above and beyond, even at 1am when we arrived. Big thanks to the staff! The room was spacious, clean and tidy. The TV and channel selection was excellent and the amenities were great.

The carpet had a black stain in the middle of it, which worried my wife who suffers with severe OCD during her pregnancy. I know these things take a lot of money to rectify, just letting you know. Also, the tiles in the bathroom had some wear and tear on them, which she was also worried about - incase it was dirty. It wasn’t but it caused her a small amount of stress.

Great stay, ideal location for us in between Cotswolds and south wales for walking/hiking, although apart from large Sainsbury’s there’s not much around. All staff were fantastic throughout, from reception, to the bar, & restaurant staff but the spa staff were particularly friendly and lovely. Breakfast was amazing, leisure facilities were fantastic. I don’t often do reviews but overall this was a great stay!

Menu prices are expensive, a bit opportunistic due to the lack of nearby food establishments.. and a £5 surcharge for room service is a bit steep…

Room was comfortable & clean. Shower in the bath wasn't great for me being over 6ft tall. I appreciate you are trying to cater for many though so a minor inconvenience for a few days stay.

I didn't appreciate the immediate pressure to give gratuity's on anything booked to the room via the bar etc. That wouldn't be very comfortable for some people to deal with. I would never give a gratuity to a bar man who calls me mate & looks openly disappointed that I didn't leave a tip. I made it clear I was not impressed without being rude or impolite.

Hotel was clean and facilities were very good, the staff were polite and friendly.

We have an electric car and one of the reasons we booked was because it electric charging points however there was only 1 charging point that was in use so we were unable to charge our car and had to search the area for an alternate charging facility, this was very annoying! Given the size of the hotel and the facilities on offer and the fact that 1 charging point was all that was available we found very disappointing sadly, it did detract from our stay due to we were only there the 1 day to visit family in the area so our time could have been spent better than searching for ev charging points.

average hotel on the outskirts of an average city... In close proximity of the highway and that was handy for my trip purpose. However, charging 5 pounds per day for a basic parking outside seems a small rip off

breakfast served at late hours and at an outreageous price. If not booked in advance at booking, it would go to 20 pounds... for a concentrate orange juice and rehidrated eggs... kind of steep...Not too many details given at check in..except that you have to fill in an electronic form on teh spot to be able to park... Sorina did not let me a chance to breath until I entered the car registration details (difficult task for a rental without the licence attached to the fob)

Exceptionally clean. Modern beautiful room best nights sleep we have had for ages the bed was perfect for us. Lots of little touches. The pool and sauna was an added bonus it was great. Loved all of the staff so helpful and engaged. The evening meal was really good lots of choice the meal came in a very acceptable time and was plentiful and tasty. No issue at all paying 5.00 for the car park I assume it's to stop the race goers and local workers using it so to us it was a reasonable nominal charge but should be mentioned on booking.com. breakfast was great so much choice on hot and cold and loved it was buffet/self service but there were lots of staff around and everything was continually restocked. Did not have any issues at all with noise from other rooms but I always take eye mask and silicone ear plugs when I'm away. Would I stay there again... Absolutely... Used park n ride to go into Cheltenham all in all perfect just wish we could have stayed a few days longer.

There was not one thing that we did not like

As a coeliac/vegetarian I am well used to paying for a breakfast that I can eat very little of however, this hotel had gluten free cornflakes and muesli, gluten free bread and lots of options that I could choose from so I have to congratulate the hotel and staff on this.

The setting isn't very picturesque but that is reflected in the price compared to other hotels in Glouster but it wouldn't put me off the hotel. No public transport near the hotel so you do need to drive or hire a taxi if going into Glouster.

I was warmly welcomed by the friendly staff upon arrival, and check-in was quick and efficient. My room was clean and tidy, just as I’ve come to expect from Holiday Inn. I always appreciate the quality of their bedding, it makes for a comfortable stay. Breakfast offered a great selection, and the staff were friendly and helpful throughout.

The only downside was an inconsiderate guest shouting loudly at 5 a.m., but of course, that’s no fault of the hotel or its staff