Beach is perfect , reception team extremely nice and helpful , food is great same as a staff working in main restaurant .

Beach bar day time staff was extremely rude ! They been to busy talking to each other and ignoring people waiting .. when was 16:43 we wanted to order cocktail ( waiting 10 min as staff was busy talking with each other ) then the guy said to me 16:45 no more coctails . When I said but it’s 16:43 and I’m waiting 10 min he said and what and start lounging . Not a great experience :-/ especially that every one in a hotel is extremely nice apart from bartenders from beach bar ..

1. Very responsive and pleasant staff. 2. Great beach. 3. Clean and spacious room. 4. Location - on the one side you are in nature, on the other, you can achieve historical marks. 5. Very responsible attitude to safety - attentive lifeguards

1. Too much bureaucracy; half an hour of paperwork for check-in, filling out the form for visiting the sauna! 2. Bar on the beach - a glass of ice with syrup and a small piece of pineapple (they call it a cocktail) for 10 euros! 3. Multiple problems with sinks in showers. We flood the room every time using the shower 4. Really cold water in the covered pool

Room service and cleanliness were great. The staff was always very helpful and accommodating. There is pretty much anything you want within the hotel premises. You don't miss anything. Parking is available and covered. There is a great variety of food, especially local food options are available. Even if you go to eat a small portion, you end up eating much more in the buffet or taverna. A la carte options are also really nice.

None of the below are major items, but small notes to consider. There are many restaurants and guest types. Keeping track of all the opening hours, including food and drinks per restaurant per your guest type, is very confusing. Menus don't necessarily reflect what you need to pay (it is never more than what's written). It is hard to plan your meals, I would prefer to make it simpler. The sea is not very ideal for swimming, especially with little kids. Even in the family area, there are sharp rocks close to the shore. Mini market is very expensive in the hotel but it has many things you might need but forget to bring. There is not much if you want to leave the hotel.

Clean beach and very nice swimming pools never had a problem to find sun-beds. Food was delicious and with enough variety to keep us happy for a week.

Not much, check-in process was not the best and rooms feel a bit outdated but they are big and very clean. Besides that we really enjoy the hotel.

Breakfast is varied and tasty. Good taverna with very good food and friendly staff. Lots of facilities in the resort, pools and nice bar on the beach.

Furniture a bit old, location not so close to Rethymno. Prices quite high at the bar.

Facilitățile, plaja și liniștea de pe plaja, early breakfast și late lunch, etc

-

Location is great, a few minute drive to old town. we stayed in 2 bedr beachfront mythica villa with private pool. The location of these rooms is great, easy access to everything. Guest relation Maria was great and accommodating. Pools were great, we had an amazing stay. The new waterpark was fun ...it could do with a few more loungers, but I think it's only just opened and looks like they are making space for more. Food options are great. Parking at hotel was easy. Lots of activities. Main pool is great!

I can't really think of anything we didn't enjoy

Beverages in the all-inclusive package. Long waiting at the beach bar.

the beach Bar Gloser at 6 oclock

very good all inclusive, both food and drinks where great. A bit old hotell and on the down side - the lifeguard in the big pool that was angry and telling both children and adults (in a not so good tone) that you where not aloud to dive or jump down in the pool.

See above