Amazing view, good location, big and comfortable bed, good breakfast.

People with OCD might struggle, the lamp is not in the center of the room, the floor pattern was inconsistent (some tiles were different for no reason at all). The television is too small and also centred with the bed. (disclaimer: that did not impact our stay significantly) :)

It's the greatest hotel ever. I loved to stay here very much. Wonderful view, located in the beautiful nature reserve. Big and clean room and heat under the floor in the bathroom. The staff is very friendly and helpful. The bonus was the snow. Great experience :) To travelers who travel by public transportation - it's possible. there is a chatel that drives from Coviliha to the hotel and arrives at the top of Torre to enjoy the ski and snow view.

everything was just perfect

One of our favorite places. It was an outstanding room for the price. Our room was very large with a high vista. Enjoyed soaking in the large tub after a long drive through the mountains (short drive to Torre). Their restaurant was to die for. Had a wonderful waiter. One of us had veal with gorse and juniper berries and the other had mushroom risotto, along with a local wine & dessert: a truly memorable meal. The building was unique and amazing, you would expect would cost more to stay.

Wish we had the time to stay longer; we were very impressed.

The room was spacious and well equipped - very comfortable. The room was quiet. The extremely large building has a feeling of spaciousness. The views over the valley towards Spain are impressive. The staff were all professional, polite and helpful.

No coffee maker or coffee of any type provided in the room. No choice for dinner in the restaurant - only a buffet. Limited menu in the bar. Not so much a criticism more a suggestion - provide better information at the Front Desk regarding the local walks/ hikes. The QR coded information provided was insufficient.

Breakfast was very good! The pool and SPA was excellent for adults and kids. Also liked the kids and play room. Roomservice works very well also!

We are a family of 5 people (2 adults + 3 kids) and the rooms are just abble to accommodate 4 people maximum. So we our older son has to be in our friends room (family of 3 people) otherwise we will need to rent another bedrom and be separeted. They should have a room for big families can be all together.

The facto that the sunbeds were all around the property, (in the green mountain view areas, as oposed to the pool side).

Well, the hotel accepts dogs in the premises, but not in the comon social areas of the facilities. Not a problem with the pets themselves, but with the owners, actually. They were just a few,but have we encountered one huje dog beneath their owners table at breakfirst, (it spooked my kids), and one other day we crossed an owner who decided to take is pet to make his needs in the grassy area, (in the same space that all the other guests use to sun bath... not cool).

Lovely location in the mountains. Big garden with various types of seating in sun or shade. Very attentive staff in all areas Spacious bedroom with large windows overlooking the garden and views Large bathroom with a good shower Excellent breakfast with everything you could possibly want, buffet style.

Air conditioning in bedroom didn't seem to cope well with high daytime temperatures. Inadequate and rather mean complimentary tea, coffee in room ie one decaff coffee sachet( to share between two!!) and two herbal tea bags . We queried this at reception and were told this was correct. Reception staff member did kindly supply one more coffee sachet.

We had a long stay with a 5 month old baby and it was amazing. Babies and children can use both swimming pools if using swim pants/diepers. All staff (reception, dinning room) is super friendly and helped out every way they could. The hotel manager greeted most guests daily and made sure everything was ok. The hotel and gardens are beautiful and well kept and the rooms very comfortable. Amazing view. Very good breakfast.

Only minor things like our room was cleaned a bit late some days, no shampoo in the shower (only combined body shower and shampoo) and the room got a bit hot during unusually hot days. Prices in the main restaurant for main courses are a bit expensive (although delicious...) but they have cheaper options in the menu and at the bar.

What a wonderful experience! Without a doubt, one of my new favourite hotels in Portugal! Feels like you are in a little fairy tail- with a beautiful "disney castle", amazing views of Serra da Estrela, quiet little corners to relax by the pool but away from kids! The pool was very cold, but since weather was hot, was good! Gym also very nice, with views of the garden! Bed super confy, pillows too- bathroom quite old school, but somehow looks good with the place. Cool game area- with ping pong, pool and table football! Very cool experience, loved these 3 days!

A hotel that has about 3 or 4 room panflets with procedures on how to be enviornmentally friendly (reuse towels; sheets; careful with water use;etc.)- but then at breakfast you have individual packs of sugar and disposable sticks inside individual paper packets, instead of sugar bowls and spoons! Would be good to have a phone in the Gym- since everything is so far away- to be able to turn on/off TV and manage the hardcore AC, that is on all day and cant be controlled in the gym (also, not great for enviornment/efficiency).

Very helpful staff. Very clean. Nice rooms

Steep, angled driveway had a rocky surface with lots of gravel - not helpful when trying to get a motorcycle parked! Told, on arrival, that dinner options were limited to a buffet in the restaurant at 35 euros per person. Asked if there was a choice or an option and was told that was all there was being served and the nearest restaurant wasn't within walking distance. Did a search on Google and found there was an excellent rustic restaurant 300m away which we used a couple of times. Not sure why we weren't told about that - maybe the hotel, which obviously caters for wealthy guests, thought it wasn't suitable 🤔