The hotel is centrally located in Madrid, close to Gran Via, and offers convenient access to major tourist attractions via public transport or taxi. A pharmacy is located nearby, and a supermarket just 250 meters away, which is especially convenient for families needing to pick up essentials. The rooms are spacious and well-maintained, though they carry a slightly dated aesthetic. All basic amenities were provided, including toiletries. The bathroom was clean and well-kept, and the room included a small kitchen equipped with sufficient utensils for cooking simple meals for a small family. A small refrigerator stocked with snacks and drinks was also available—though chargeable, it was a thoughtful addition. The air conditioning and heating worked well, and an elevator/lift ensured easy access to all floors. The TV was small and a bit vintage, with limited English channels, which is fairly typical in Spain. Check-in and check-out processes were smooth and hassle-free. While we did not opt for the hotel’s breakfast, it is available and served in a nearby cafeteria. We had both breakfast and dinner there separately, and the food was excellent. The ladies at the cafeteria were warm and welcoming, and we enjoyed trying some truly authentic and delicious Spanish dishes. The hotel staff were extremely friendly, always ready to assist, and available 24/7, making our stay even more pleasant and comfortable.

The rooms are spacious and well-maintained, though they have a slightly dated look. The TV appeared a bit vintage and small with limited English channels, which is fairly typical in Spain. No coffee sachets, tea bags, or sugar were provided, which could have been useful for families who prefer a quick cup of tea or coffee in the morning to start their day feeling refreshed and energized.

I liked that the place was clean they cleaned it everyday the location is good everything is new it was perfect next to the metro station an amazing view the mini kitchen is great the ac aswell the lady who clean was super friendly and nice the towels were replaced everyday aswell as the shampoo and other utensils the place is quite in the city center in a nice area

We didn't know that you had.to pay for the mini bar we thought it was a gift from the hotel so just keep it in mind they did write the prices on the desk tho apart from that a bit of noice from the renovation but i know it's just temporary and the last day we didn't have water for few hours but it was fixed it was an unexpected break down I think I'd rate this hotel a solid 9/10 worth it and I'd go again

The location of this hotel was excellent. It was a minutes walk from the Gran Via and right beside the Plaza de Espana, Sabatini Gardens and the Palace. The staff were extremely friendly and helpful, holding bags for us when we had time to kill before we went to the airport. They also exchanged notes for coins on request and always said goodmorning and good night. The rooms were a brilliant size and came with a kitchenette. They were cleaned every day. The hotel itself was immaculate. There was air conditioning in the room, which seemed to go on automatically when it reached a certain temperature. There was a mini bar in the room so if you did arrive late, you had water and other snacks at your disposal. There were plenty of bathroom toiletries and a shoe shining kit. There was a conveniently located safe in the wardrobe and the hair drier was quite powerful. There were two lots of windows in the rooms which made the room quiet despite it's central location.

There was no kettle in the room but we just used a pot to boil water. This was the only thing we could think of. The hotel, staff and location were excellent.

The aparthotel was perfectly located for walking or Metro around the city. The staff were always very helpful and friendly. When we arrived we were told that the breakfast was served in the cafe which seemed a bit strange, but there was a separate seating area for the guests and a good choice of food.

It was difficult to find! Even when we were standing outside we didn't realise it was our destination. During our stay we found two other couples who were similarly lost until we told them they were in the right place.

The location was perfect. The room size was great even though was a studio. Everything we wanted was in the room except a kettle which could be obtaibed from reception. Beds were probably the most comfortable we have slept in. Blackout curtains were at the windows. So very good sleep. We could walk everywhere or catch the Metro which was about 50 m away. We were in the hub of the city but you never heard any noise at night. We would definitely stay here again.

Just 2 little things. The standard lamp didn't work. I forgot to report-as I didn't need it!! The bed dide table/legdes had no legs and were coming out of walls. I did report.

Room was excellent, equipped with a mini kitchen which was just right , centrally located hotel, could get anywhere through nearest metro and also taxis were available, the staff at the Reception were extremely Helpful at all times, Breakfast was very standard, they have tied up with a cafe/ restuarant next door , it was the same everyday, if you are a vegetarian you have to inform the front desk so that they can arrange the same in advance as for you indirectly they will inform the cafe, however this was discovered on the last day of breakfast...however the stay was very comfortable with real good view of the main road though we were on the 1st floor...

There is nothing , everything was just Fab !!!!

Centrally located hotel across from Plaza de España, a few blocks from Palacio Real, La Almudena, Puerta del Sol, Plaza del Callao, and steps from the most famous street in Madrid, La Gran Vía. Modern hotel, still smelling a fresh coat of paint and new wooden furniture. Very comfortable and clean. The room has everything you need for a long stay, you can buy groceries and cook there. The hotel offers fast, free wifi.

Everything was great.

The hotel staff was very accommodating to provide us with a room with one of the "best views in Madrid" of the Palacio Real as well as meeting our needs for additional comfort with the bed with extra pillows and blankets. The beds were comfortable and the room was quiet at night to provide a good nights rest despite some noise in the hallway. The kitchen was amply supplied for simple meals for breakfast or lunch and if something was missing the staff was very quick to provide it. The hotel had a great location in the western, more affluent area of Madrid and the nearby parks provided easy access for daily exercise. Also, the hotel was located very conveniently and close to the Madrid subway system and shopping was relatively close by. The WiFi worked great. There was ample closet space.

There was some noise at night outside our room as the access to the main garbage used by the hotel staff was outside our room and used very late at night and sometimes woke us up. Also the doors closing to the adjoining rooms can be loud to wake you early in the morning sometimes. The breakfast was average.

The room was very comfortable and clean it had everything you need in a kitchenette. The bathroom was updated and toiletries provided. Beds are comfortable .Best location in Madrid close to restaurants, transportation and historical venues. Staff was helpful and friendly. Most definitely will return to this hotel.

Rooms need to be updated as far as rugs they were stained,newer furniture and the kitchen counters and cabinets could be improved. Also more eletrical receptacles.

I couldn’t believe myself. After my checking out next day I forgot to take my precious Rolex watch out which I handed on my bed. The night before. Eventually I went back to hotel and spoke with security at the hotel . They were very kind and helpful to walk me back to my camera ,we did the search and there it was my Rolex watch. Thank you very much for your great service and honesty my Regards frank arcil from Swiss