We were given a free upgrade to a larger room. The room was clean and spacious. Bathroom was clean.

No kettle in the room, would have been nice to have one, especially because it's winter. More amenities would have been welcome. The metal furniture makes loud clangs as you touch it, could hear it from the neighbors too.

The design is pretty modern and slick, the staff were diligent and helpful. Loved the late checkout time of midday, I had a flight cancellation so the extra time in bed before packing and prepping for travel was welcomed.

The location felt a little sketchy, perfectly close to the tram stop and metro station to not be too exposed but the neighbourhood wasn’t particularly nice. Shower curtain in the bathroom, while clean this is a pet hate for leaking water to the floor and general hygiene and aesthetics.

The staff was great, the room was cozy, but not soundproof as mentioned in the description. However, there was no problem with the noise. Moreover, the room was cleaned every day and the hotel has a very good location, close to restaurants, metro station and trams. You can get anywhere from there.

The breakfast could use some improvements. There were not many options to choose from and is way too expensive for what you get. There are better places around the hotel where you can have a great breakfast for less money. Also, I cannot speak for other rooms, but the shower in our room was poorly designed. There was no way to avoid getting the water out of the shower, but on the bright side, the cleaning lady was coming everyday :)

Location. Handy for the metro. Clean. We got a free room upgrade.

Pillows were hard and flat. We believed the items in the fridge in our junior suite were complimentary. There was no price list in the room. We were charged for the items on check out.

Clean, comfortable and modern room, even if a bit small. Walking distance to the metro. 2 min walk to Esselunga shop. We were traveling with friends and one thing we found a bit inconvenient was the lack of a lobby or common area downstairs to hang out for a chat.

One unpleasant experience happened during check-out. In our friends’ room, the cleaning staff threw away their shopping bags, which contained tax-free invoices and an Apple Watch strap. We didn’t have time to argue or fully resolve the issue, but unfortunately, the reception staff were dismissive. They refused to check the cameras and simply stated that the cleaning lady hadn’t taken or thrown away anything, without offering any real help or taking responsibility.

We were disappointed with our stay from June 20–23, as we were given an accessible room despite booking over a year in advance. At first, we didn’t think much of it, but after staying at other hotels throughout Italy, we realized the quality didn’t match our expectations. Before returning for a final night on July 6–7, we reached out to J24. We appreciate their prompt and sincere response—they offered a spacious room with a king-sized bed as compensation. Special thanks to Lorenzo for his kind assistance, which helped end our trip on a high note.

Extremely satisfied with the hotel that I ended up extending an extra night (and booking an extra stay for my final night in Milan). The hotel is comfortable, professional and great customer service. They generously upgraded my room to a junior suite, which was a nice surprise and very comfortable! Spacious, clean and modern rooms. Location is good, especially close to Milano Central Station (5-7 minutes by taxi or 30-35 minutes to walk). For laundry, they offer a laundry service but there is nearby laundromats as well (10 minutes walk). Great food very close to the property as well, in particular, 1-2 minutes walk Ti Amo Pizza is delicious!

Soundproofing could be improved, noise from other rooms and the hallway can be heard at night.

Booked for my final night in Milan (after already booking 3 nights prior at the same hotel) and again, enjoyed my stay and it was very comfortable. I received a room upgrade again (second time!) and the room was clean, comfortable and spacious. Reception staff at J24 Hotel Milano are always kind and professional. Location is good for exploring Milan and also great for reaching Malpensa airport. The hotel offers private airport transfers, however, I booked an airport bus (from Milano Central Station) which only took 5 minutes to reach the station by taxi, then an hour by bus. Enjoyed my last night in Milan from the hotel and at my favourite nearby pizza restaurant.

Soundproofing could be improved.

I was attending an event that was near to the hotel so this was a convenient place to stay. This is subjective, but the bed and pillows were just fine, no complaints at all. Shower pressure was good, hot water plentiful, size of shower stall was comfortable. Room was quiet and it faced the street. I asked for a kettle as there are no coffee / tea facilities in the room and I was kindly given one. I liked that I could order food in the bar downstairs vs. going outside in the pouring rain and the service was great. A 5 minute walk takes you to an Aldi grocery store- great to pick up snacks.

I didn't have any issues with anything.

I had a great stay at this hotel in Milan. The location was excellent, with plenty of restaurants and supermarkets nearby, making it very convenient. The breakfast was a highlight – lots of variety and everything was fresh and tasty. The rooms were a good size, very clean, and had a modern feel. Staff were also friendly and welcoming throughout my stay.

If I had to mention one small downside, it would be that there was only one coffee machine at breakfast, which sometimes led to a bit of a queue. Otherwise, everything was really enjoyable and I’d definitely stay here again.