I stayed at this hotel as I was going to the Keswick theartre to see a concert and wanted to avoid a long drive home. The location was perfect. The staff were friendly. The room was beautiful! I love the laminate floor, the matress and bedding were comfortable ( I would buy the matress and bedding if I knew who made them) . It was just very tastefully done. Clean. Had diet coke for sale in lobby! The breakfast was great and the staff were helpful. I look forward to staying here again!

The bed was comfortable and the room was nice.Unfortunately someone vacuumed up one of my earrings and I never heard anything although I let the front desk know. The room was nice and clean and quiet.

I was disappointed with breakfast, I would have preferred a choice of a bagel or English muffin instead of just bread.And the coffee was very weak!

The front desk staff is so wonderful Miss judy is top-of-the-line. Customer Service skills are exquisite. I look forward to visiting them again. Everybody was happy. We had a good time. We love the meeting room. Breakfast was good. There was enough room for everybody comfy feeling when you walk in, just feel so welcome.

No indoor pool

There was no hot tub in the rooms. I booked a room for the hot tub and when I checked in there was no hot tub it was a huge lie on the booking website. Disappointed. And breakfast was not good at all. Coffee and juice was good breakfast was disappointing

It was in an out of the way area that was very quiet but well lit. The breakfast was varied with fruit, cereals and hot food. The AC unit had a constant fan function which I really love. The hot water never ran out.

The room looked renovated but the bathroom looked like someone tried to salvage what was there. There were some areas of the “hardwood” floors in the room that needed to be cleaned - they had “something” stuck to them.

The friendliness and helpful staff person. The comfortable accommodations.

Was there for more than a night and had to recharge the room key each time. Extremely inconvenient. Should be told at registration that this is the hotel’s process for safety . That I do understand. Rather than going up and down the elevator each time.

The room was spacious. The bed was comfy.

The ceiling in the bathroom had mold on it. The heater never blew hot air, so we were never quite warm enough. We used the extra blanket and one we brought from home and had to stay covered even when just watching TV.

The lady at the front desk was exceptional. She was very friendly and helpful. She actually made my stay wonderful and was able to get me a room. I did enjoy my stay I would definitely stay again if she is there. I really wish I could remember her name.

Room had good beds and a tub.

I ordered a cot to be put in the room, way ahead of time. The room had two queen beds, but there was no cot available and then suddenly I was told the fire marshal came by and said I couldn’t put a cot in the room, unless it was in a king bed room. When booking the cot over the phone, nothing was mentioned about that rule. The request was added and I was told not a problem.

Rooms were clean, breakfast was good, location was good.

Pillows were flat, small and uncomfortable. Mattress did not fit the bed frame, supports were sticking out further than the mattress and I stubbed my toe every time I got into bed.