Nice hotel located on the dead sea. When we arrived we were greeted with a warm welcome at the reception. Take note that they try to sell you the dinner package at the restaurant for 57/2 people. We only paid for one dinner and then had room service the next night. The dinner at the restaurant was good, but far too much and I'm not sure if it was worth the price- mix grill chicken was overcooked. Better to go a la carte. The hotel says they have a Mexican restaurant, but that has closed and there is no food served at the adult pool, which was a shame as this is where we spent most of our time apart from the sea. The sea part of it was nice, had the mud and showers. It would be nice if there were some soft drinks available to purchase while spending a few hours there. If you have the chance to drive 30 minutes further south there are many amazing places to get great pictures of the dead sea, along with the salt formations. They didn't have this at the hotel, but the swimming experience was still good! The pool bar menu was alright from what we had, shawarma and chicken tenders. Half the main pool was closed off. The room service pizza was average, the cheesecake was okay and the brownie was below average.

When we arrived the man that brought our luggage waited awkwardly in the room until we tipped him. We didn't ask for our luggage to be brought up, they just took them from us as we were entering the hotel, which is completely fine and standard procedure but I thought it came across quite cheeky/rude to wait in the room until we provided a tip.

The hotel was excellent. The reception staff were very friendly, especially Tarek (Abu Saleh) who helped us a lot with discounts for an extra night and the spa. The room was nice but needs some renovation, especially the bathroom. The hotel is very spacious, the evening entertainment was great, and the spa was absolutely amazing with very kind staff from the reception to the lifeguard. The only negative point is that bringing outside food into the hotel is not allowed.

The bathroom could be improved by adding proper tiling, making it a bit larger, and paying more attention to cleanliness

This is a nice 5 star hotel. It is clean, spacious with free parking, The staff are friendly and helpful, special thanks to Anas in the reception and Amer in the entrance. The breakfast and dinner are good but pricy.

The staff in the Dead Sea were rude and ruined the service excellence of the hotel, they need to change their attitude. They forced all the guests to leave the sea before dark which is the best time to take photos, people are here for relaxing with good photos, hopefully the hotel should set up rules like the beach will be closed 30 minutes after the sunset.

I liked everything and everyone that has to do with breakfast, they were all super nice, especially the manager Mohammad. He was really funny and great. As well as the people in the reception and dining area and restaurants, they were all amazing. Facilities were really good, however the big pool under the bridge wasn't THAT clean but it works... and the beach is pretty nice comparing it to other hotels in dead sea, loved the little bridge that they had.

I didn't like the life guard at the adult pool, he was so disrespectful, not professional and was always getting under our skin, we weren't really enjoying the adult pool after interacting with him, so we just avoided the whole pool. Other than that all staff are amazing

Very comfortable. Possibility of direct access to the Dead Sea. The room was quite clean but it is recommended to improve the cleaning service to ensure the highest standards according to a 5 stars hotel as the Crown is. The buffet for dinner and breakfast allows to choose among several dietary options. Swimming pools very enjoyable.

Room service and check are slow. I have to wait 10 minutes for checking in. Few persons at the desk and long conversations with hosts delay the check in process. To have slippers and beauty kits as well as some food in the room requested at least 20’ from my request. The staff does not speak English fluently.

This is a big resort with mainly families and kids around. Unfortunately we were there during the Eid peak and the hotel was noisy and slightly chaotic. Good news is there’s a small separated section for adults only and that was the saving grace for us. The service at the el grito bar, main bar and the spa was excellent. We had friendly and personalised service, amazing view and the best time relaxing at el grito bar despite the crazy crowd all around. My comment for improvement is for more help and information from the team at the front desk. Also from the lifeguard when accessing to the Dead Sea - I would appreciate more care for first timers and maybe providing water shoes. Lastly there should more options for food/restaurant in the hotel especially when it’s packed.

The staff were very friendly, we enjoyed the dj and night evening with the lady singer, we ordered food to the room from room in dining and it was very delicious.

Actually, the breakfast was the reason i would rate the hotel 8/10 We didn't really enjoy the breakfast, eventhough there was variety of options that suit everyone's taste, we just thought it could be better, most of the things tasted like canes and not freshly made, white cheese was super salty, fruits were canned, there was fresh fruits like bananas and apples and oranges, but the rest was canned. Something else we didn't like, there was no hair dryer in the bathroom, and everytime we took a shower water was splashing everywhere on the floor..

Clean nice facilities the food is ok

There was problem with our room credit and we had to go to the lobby to fix it multiple times

‏- The staff’s politeness and courteous behavior - ‏The resort’s vibes was beautiful

- The number of sunshades was not sufficient for all guests, which led to us waiting for about an hour. Afterwards, we moved to a shaded area, but no sunshade was provided for us. The number of sunshades should be increased. - The chairs at the event were also insufficient, which forced us to wait until some guests left so we could take their seats. The number of chairs should be increased. - The tables around the pool area should be cleaned.

private beach mudbath, several pools, big room with bathroom with bath huge variety of breakfast you could also add dinner

to get inside due to security reasons looks bit scary..